Employee Navigator Jobs in Raleigh, NC (NOW HIRING)

Overview
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Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most.
For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina - specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.
When you join Pinnacle, you're not just joining an organization - you're joining a community of professionals who show up every day because they genuinely believe in this work.
Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment - compassionate, client-centered care that meets people where they are and walks alongside them toward something better.
Come make a difference and grow with us.
Health Connect America Family of Brands
Responsibilities
If you're someone who believes that personalized, evidence-based mental health care can change lives, this role was built for you. As a Therapist at Health Connect America, you'll provide high-quality therapeutic services, supporting clients' mental health and well-being while collaborating with multidisciplinary teams to ensure comprehensive, client-centered care.
What You'll Do
As a Therapist, you'll deliver clinical care, develop treatment plans, and support clients in achieving their goals. Day to day, you can expect to:

• Conduct comprehensive biopsychosocial assessments and create individualized treatment plans in collaboration with clients, families, and treatment teams
• Deliver therapeutic interventions through individual, group, and family sessions to address mental health challenges such as anxiety, depression, trauma, and behavioral disorders
• Monitor client progress, adjusting treatment plans as needed, and provide crisis intervention when necessary
• Maintain accurate, timely documentation of all interactions, treatment plans, and progress notes per company and regulatory standards
• Collaborate with multidisciplinary teams and participate in treatment meetings to ensure holistic, coordinated care
• Connect clients and families with additional resources and support services to address broader needs
• Participate in outreach and community engagement to promote services and attract new clients

What to Expect
This role is dynamic and client-focused, requiring clinical skill, strong communication, and organizational abilities. You'll work directly with individuals and families, balancing direct care, collaboration, and ongoing professional development.
Licensed clinicians must adhere to regulatory and organizational standards, maintain accurate documentation, and stay current with best practices and professional development.
Supporting Quality & Compliance
You'll ensure all services comply with Health Connect America policies, state regulations, and professional standards. Through evidence-based care, timely documentation, and client-centered collaboration, you'll help maintain high-quality mental health services that support positive outcomes for individuals and families.
Qualifications
We welcome candidates who bring a genuine commitment to children and families and meet the following qualifications:

• Master's Degree in Human Services or a related field
• Must hold one of the following licenses in the state of North Carolina: LPCA, LCSWA, LMFTA or LCASA.

Be Well with HCA
We recognize that people who care for others need support themselves. Health Connect America offers a comprehensive benefits package to support your professional and personal well-being:

• Flexible scheduling and a culture that values work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
• Paid time off and paid holidays for full-time employees
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work - exclusive savings and perks for everyday life

Ready to Make a Difference?
Join a team where your contributions truly make a difference in the lives of children, youth, and families. Apply now to be part of our dynamic and supportive community at Health Connect America!
Employment at Health Connect America and its companies is contingent upon successful completion of a comprehensive background investigation.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.