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Emergency Telecommunicator Jobs (NOW HIRING)

City of Miami Gardens

TELECOMMUNICATOR

Miami Gardens, FL · On-site

$53K - $75K/yr

... Telecommunicator candidates. The incentive will be paid as follows: $2,500 upon hire $1,000 upon ... Receives and processes emergency and non-emergency calls for police services and obtains accurate ...

City Of Kissimmee

TELECOMMUNICATOR - PD

Kissimmee, FL · On-site

$34K - $46K/yr

TELECOMMUNICATOR - PD Telecommunicator General Statement of Job Answers emergency and non-emergency ... Answers Non-Emergency Calls. Attends classes and training. Contacts public works, power company ...

City of Kissimmee

TELECOMMUNICATOR - PD

Kissimmee, FL · On-site

$34K - $46K/yr

Answers Non-Emergency Calls. Attends classes and training. Contacts public works, power company ... the Telecommunicator. Is knowledgeable in the laws, ordinances, standards and regulations ...

City Of Kissimmee

TELECOMMUNICATOR - PD

Kissimmee, FL · On-site

$34K - $46K/yr

TELECOMMUNICATOR - PD Telecommunicator General Statement of Job Answers emergency and non-emergency ... Answers Non-Emergency Calls. Attends classes and training. Contacts public works, power company ...

Johnston County

Telecommunicator

Smithfield, NC

$49K - $84K/yr

Initial Telecommunicator candidates will receive an invitation to complete an online test ... The employees receive incoming routine and emergency calls related to the fi re departments, law ...

City of Miami Gardens, FL

TELECOMMUNICATOR

Miami Gardens, FL · On-site

$53K - $75K/yr

... Telecommunicator candidates. The incentive will be paid as follows: * $2,500 upon hire * $1,000 ... Receives and processes emergency and non-emergency calls for police services and obtains accurate ...

Geneva, City of (IL)

Telecommunicator

Geneva, IL · On-site

$67K - $93K/yr

... of Telecommunicator. This position plays a vital role in providing first-response support to ... Telecommunicators also answer administrative and non-emergency lines, providing quality customer ...

Rockingham County Government

$40K/yr

Answers non-emergency and after hours calls for various departments. Maintains communication logs ... Works under the Supervision of the Lead Telecommunicator and 9-1-1 Manager. Supervision Given: (If ...

County of Dare, NC

Telecommunicator

Manteo, NC · On-site

$46K/yr

Emergency Management, 370 Airport Road, Manteo, NC Job Type: Full-time Job Number: 2026-00858 ... Work is performed under the moderate supervision of the Telecommunicator Shift Supervisor. Job ...

DU-COMM

Telecommunicator 2 Trainee (47270)

Wheaton, IL · On-site

$35.14/hr

Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS ... Pay range for Telecommunicator 1 is $67,600 to $75,379 paid hourly and Telecommunicator 2 is $73 ...

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Emergency Telecommunicator information

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$27.5K

$47K

$67K

How much do emergency telecommunicator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for emergency telecommunicator in the United States is $47,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What is an emergency telecommunicator?

Emergency Telecommunicators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate responses from police, fire, and medical services. They are responsible for quickly assessing situations, gathering critical information from callers, and providing instructions until help arrives. Their role is vital in ensuring that emergency services are dispatched efficiently and accurately, often serving as the first point of contact during crises. Emergency Telecommunicators must remain calm under pressure, communicate clearly, and use specialized technology to manage emergency situations.

What skills and qualifications are needed to be an emergency telecommunicator?

To thrive as an Emergency Telecommunicator, you need strong multitasking abilities, clear verbal communication, and a high school diploma or equivalent, often supplemented by specialized public safety training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Remaining calm under pressure, demonstrating empathy, and having excellent problem-solving skills distinguish top performers in this role. These skills are vital to ensure accurate, timely information is relayed to responders and callers, directly impacting public safety and emergency outcomes.

What challenges do emergency telecommunicators face in high-stress situations, and how are they supported?

Emergency Telecommunicators often handle multiple urgent calls simultaneously, requiring quick decision-making and calm communication under pressure. Managing stress in these situations is a key challenge, as the emotional impact of emergency calls can be significant. Most agencies provide ongoing training, access to peer support programs, and Employee Assistance Programs (EAPs) to help telecommunicators cope with job-related stress. Regular debriefings and mental health resources are also commonly available to ensure staff well-being.

What is the difference between Emergency Telecommunicator vs 911 Dispatcher?

AspectEmergency Telecommunicator911 Dispatcher
CertificationsEmergency Telecommunicator certification, CPR, first aidSame certifications as Emergency Telecommunicator
Work EnvironmentCall centers, emergency response centersSame as Emergency Telecommunicator
Employer & IndustryPublic safety agencies, police, fire, EMSSame as Emergency Telecommunicator
Job FunctionsAnswer emergency calls, gather info, dispatch servicesSame as Emergency Telecommunicator

Emergency Telecommunicators and 911 Dispatchers perform similar roles, primarily answering emergency calls and dispatching services. The terms are often used interchangeably, with both requiring similar certifications and working in public safety environments. The main difference is that '911 Dispatcher' is a more specific term for those working directly with 911 emergency systems, while 'Emergency Telecommunicator' may encompass broader communication roles within emergency services.

Who are the top companies hiring for Emergency Telecommunicator jobs?

The top employers for Emergency Telecommunicator jobs are:

What states have the most Emergency Telecommunicator jobs?

States with the most job openings for Emergency Telecommunicator jobs include:

What are popular job titles related to Emergency Telecommunicator jobs?

For Emergency Telecommunicator jobs, the most frequently searched job titles are:

Emergency Telecommunicator jobs near you
Infographic showing various Emergency Telecommunicator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,035 per year, or $22.6 per hour.

Telecommunicator - Part-time

Spring, TX • On-site

Harris County Emergency Services District 11
See more jobs at Harris County Emergency Services District 11external

$34K - $47K/yr

Part-time

Posted 25 days ago

Job description

SUMMARY:
The Telecommunicator answers emergency medical calls and uses radio, telephone, and computer systems to obtain, document, and transmit essential information to emergency response personnel. This position requires a high level of accuracy, clear and composed communication, and the ability to manage multiple tasks simultaneously to ensure timely and effective support of emergency medical operations.
SPECIAL NOTE:
This job has been designated as a Safety Sensitive Position by HCESD11. Public safety, as well as the safety of HCESD11 employees, requires that the employee in this position be able to always perform all essential functions at the highest levels. Therefore, this position is subject to frequent drug testing and requires reporting of all employee use of High-Risk Medications identified by HCESD11 and certification from the employee's physician that such medications can be safely used while working. Because HCESD11 's ability to deliver emergency medical response depends on having a workforce that can be reliably scheduled, this job also requires regular and reliable attendance. This is a high-stress job that requires focus, engagement, and high performance in traumatic, physically demanding, emotionally charged, and life-threatening situations. The position involves exposure to serious and graphic injury to adults and children, including death and dismemberment. A high level of physical, mental, and emotional health is an essential requirement.
ESSENTIAL SKILLS:
  • Receives and processes emergency medical calls and performs dispatch functions for Emergency Medical Services (EMS) units in a high-volume, fast-paced environment.
  • Utilizes the Medical Priority Dispatch System (MPDS) to obtain critical information and determine appropriate response levels.
  • Provides medical pre-arrival instructions in accordance with International Academies of Emergency Dispatch (IAED) protocols, including CPR, childbirth/OB, airway management, choking, and hemorrhage control.
  • Dispatches EMS units timely and accurately using Computer-Aided Dispatch (CAD), radio systems, and system status management tools.
  • Accurately documents all call and incident information in the CAD system, including location details, access instructions, business or apartment identifiers, gate codes, patient location, and crew safety information.
  • Relays critical information and messages between emergency scenes, EMS units, fire agencies, and other entities requiring notification during emergency incidents.
  • Operates public safety communications systems, including CAD, 9-1-1 telephone systems, text-to-911, TDD, GIS mapping, aerial imagery, and public safety radio systems.
  • Maintains situational awareness by monitoring unit status and incident activity to support coordinated and safe emergency response.
  • Communicates clearly, calmly, and professionally with callers and field personnel during emergency situations.
  • Provides appropriate routing to units and reports routing issues to the on-duty Field Supervisor when identified.
  • Other duties as assigned.

QUALIFICATIONS:
  • High school diploma or GED equivalent.
  • One-year experience as a public safety Telecommunicator / operator in a high-performance EMS system.
  • Current Advanced Emergency Medical Dispatch (AEMD) (or able to attend within first three months) and CPR Certification.
  • Adept with the use of map books, i.e., keymap, and be able to receive and follow written and/or verbal instructions appropriately.
  • Ability to effectively manage multiple tasks simultaneously and make sound decisions in high-pressure situations while maintaining a high level of accuracy.
  • Ability to type at least 35 words per minute.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal and conflict resolutions skills.
  • NIMS ICS-100, 200, 700, 800 within 6 months of employment.
  • Must have a valid Texas driver's license.
  • May not have been excluded by the OIG to participate in federally funded healthcare programs.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Sit for extended periods of time
  • Lifting up to 10 pounds
  • Walk, stand, bend, squat, twist, and reach
  • Simple grasping and fine manipulation
  • Extended keyboarding

WORKING CONDITIONS:
  • Air-conditioned office environment

HCESD11 is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, HCESD11 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Furthermore, HCESD11 has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and HCESD11 reserves the right to change this position description and/or assign tasks for the employee to perform, as HCESD11 may deem appropriate.

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