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Emergency Telecommunicator Jobs (NOW HIRING)

City of DeKalb, IL

Telecommunicator

Lincoln, IL · On-site

$27.42 - $39.29/hr

Receives emergency calls for service from multiple sources including an NG9-1-1 system, text-to-911, video-to-911, video relay services, social media, and alarm reporting integrations. * Operates a ...

City of DeKalb

Telecommunicator

Dekalb, IL · On-site

$27.42 - $39.29/hr

Receives emergency calls for service from multiple sources including an NG9-1-1 system, text-to-911, video-to-911, video relay services, social media, and alarm reporting integrations. Operates a ...

Wilson County, NC

TELECOMMUNICATOR

Wilson, NC · On-site

$45K - $75K/yr

EMERGENCY COMMUNICATIONS (ECC) Opening Date: 07/09/2025 Closing Date: Continuous FLSA: Non-Exempt Description WILSON COUNTY JOB TITLE: TELECOMMUNICATOR EMERGENCY COMMUNICATIONS CENTER FLSA : Non ...

Wilson County Government

TELECOMMUNICATOR

Wilson, NC · On-site

$45K - $75K/yr

TELECOMMUNICATOR EMERGENCY COMMUNICATIONS CENTER FLSA : Non-exempt Salary Range : $45,972.00 - $75,792.00 Grade 66 GENERAL STATEMENT OF JOB Performs intermediate technical work on an assigned shift ...

Randolph County, NC

Telecommunicator

Asheboro, NC · On-site

$33K - $44K/yr

Emergency Services Division: 911 Communications Opening Date: 09/04/2026 Closing Date: 9/11/2026 5 ... Work is performed under the moderate supervision of the Lead Telecommunicator. Essential Functions:

City of Mesa

Public Safety Telecommunicator I

Mesa, AZ · On-site

$64K - $84K/yr

Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel. A Public Safety Telecommunicator I in the 911 Call ...

City of Paducah

Telecommunicator

Paducah, KY · On-site

$21 - $25.74/hr

Description A Telecommunicator works under the general supervision of the Communications Shift ... Receives emergency and non-emergency calls, including enhanced 9-1-1, TDD, text, and administrative ...

City of Paducah

Telecommunicator

Paducah, KY · On-site

$21 - $25.74/hr

A Telecommunicator works under the general supervision of the Communications Shift Supervisor and ... Receives emergency and non-emergency calls, including enhanced 9-1-1, TDD, text, and administrative ...

County of Dare

Telecommunicator

Manteo, NC · On-site

$46K/yr

Dispatches emergency equipment and personnel where and when needed Receives and transmits messages ... Telecommunicator and the National Emergency Medical Dispatching Certification, and CPR ...

City of Paducah, KY

Telecommunicator

Paducah, KY · On-site

$21 - $25.74/hr

Receives emergency and non-emergency calls, including enhanced 9-1-1, TDD, text, and administrative ... Must satisfy the Kentucky Telecommunicator Professional Standards requirements, including ...

City of Mesa, AZ

Public Safety Telecommunicator I

Mesa, AZ · On-site

$64K - $84K/yr

Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel. A Public Safety Telecommunicator I in the 911 Call ...

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Emergency Telecommunicator information

See salary details

$27.5K

$47K

$67K

How much do emergency telecommunicator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for emergency telecommunicator in the United States is $47,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What is an emergency telecommunicator?

Emergency Telecommunicators, also known as 911 dispatchers or emergency dispatchers, are professionals who answer emergency calls and coordinate responses from police, fire, and medical services. They are responsible for quickly assessing situations, gathering critical information from callers, and providing instructions until help arrives. Their role is vital in ensuring that emergency services are dispatched efficiently and accurately, often serving as the first point of contact during crises. Emergency Telecommunicators must remain calm under pressure, communicate clearly, and use specialized technology to manage emergency situations.

What skills and qualifications are needed to be an emergency telecommunicator?

To thrive as an Emergency Telecommunicator, you need strong multitasking abilities, clear verbal communication, and a high school diploma or equivalent, often supplemented by specialized public safety training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Remaining calm under pressure, demonstrating empathy, and having excellent problem-solving skills distinguish top performers in this role. These skills are vital to ensure accurate, timely information is relayed to responders and callers, directly impacting public safety and emergency outcomes.

What challenges do emergency telecommunicators face in high-stress situations, and how are they supported?

Emergency Telecommunicators often handle multiple urgent calls simultaneously, requiring quick decision-making and calm communication under pressure. Managing stress in these situations is a key challenge, as the emotional impact of emergency calls can be significant. Most agencies provide ongoing training, access to peer support programs, and Employee Assistance Programs (EAPs) to help telecommunicators cope with job-related stress. Regular debriefings and mental health resources are also commonly available to ensure staff well-being.

What is the difference between Emergency Telecommunicator vs 911 Dispatcher?

AspectEmergency Telecommunicator911 Dispatcher
CertificationsEmergency Telecommunicator certification, CPR, first aidSame certifications as Emergency Telecommunicator
Work EnvironmentCall centers, emergency response centersSame as Emergency Telecommunicator
Employer & IndustryPublic safety agencies, police, fire, EMSSame as Emergency Telecommunicator
Job FunctionsAnswer emergency calls, gather info, dispatch servicesSame as Emergency Telecommunicator

Emergency Telecommunicators and 911 Dispatchers perform similar roles, primarily answering emergency calls and dispatching services. The terms are often used interchangeably, with both requiring similar certifications and working in public safety environments. The main difference is that '911 Dispatcher' is a more specific term for those working directly with 911 emergency systems, while 'Emergency Telecommunicator' may encompass broader communication roles within emergency services.

Who are the top companies hiring for Emergency Telecommunicator jobs?

The top employers for Emergency Telecommunicator jobs are:

What states have the most Emergency Telecommunicator jobs?

States with the most job openings for Emergency Telecommunicator jobs include:

What are popular job titles related to Emergency Telecommunicator jobs?

For Emergency Telecommunicator jobs, the most frequently searched job titles are:

Emergency Telecommunicator jobs near you
Infographic showing various Emergency Telecommunicator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,035 per year, or $22.6 per hour.

(EMERGENCY SERVICES) Telecommunicator (Part-Time)

Clinton, NC • On-site

Sampson County
See more jobs at Sampson Countyexternal

$18.16/hr

Part-time

Re-posted 19 days ago

Key responsibilities

  • Respond to emergency and non-emergency requests for service and perform related tasks for law enforcement, fire, EMS, and partnering agencies.

  • Assist in dispatching response personnel and equipment, and operate computer-aided dispatch (CAD) equipment to communicate with response teams.

  • Maintain communication logs, law enforcement activity logs, and call reports, and enter/modify/clear NCIC files for law enforcement agencies.

Job description

GRADE: 64SALARY: $18.16/hour Are you passionate about public safety? Sampson County is seeking dedicated professionals to join our Emergency Services team as Telecommunicators. As a telecommunicator, you will play a vital role in ensuring the safety of Sampson County residents by responding to 911 calls requesting emergency assistance. Your work will have a real and lasting impact on the lives of those we serve.  What you'll do:Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agenciesProvide guidance and assistant to the public in emergency situationsAssist in dispatching law enforcement, fire, emergency medical service personnel and equipmentEffectively operate computer-aided dispatch (CAD) equipment to effectively communicate with response personnelUtilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for serviceAccurately maintain communication logs, law enforcement activity logs, and call reportsEnter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.Other related duties as requiredNOTE: Rotating 12-hour shifts, nights, holidays, and weekend work is required. What we're looking for:Dependable professionals passionate about serving the communityComprehensive knowledge of the geography of Sampson CountyKnowledge of basic computer skills; knowledge of telecommunication systems and equipment is preferredExcellent communication (written and verbal) and organizational skillsAbility to work well in a fast-paced environmentAbility to maintain calm control and exercise sound judgment under the stress of emergency conditionsTeam players who lead with respect, patience, empathy, honesty, and integrity Minimum Requirements: A valid driver's license for the State of North Carolina is required of all applicants. Preferred applicants will have relevant training beyond a high school diploma with experience in communication dispatch work that provides the necessary skills required to serve effectively as a Telecommunicator. A combination of relevant education and experience will be considered. Special Requirements:Upon employment, telecommunicators must be able to obtain the following certifications:DCI Operator Certification issued by the State of North Carolina (90 days)Basic Telecommunicator Certificate from the NC Sheriff's Training & Standards Commission (one year)Additional certifications required upon employment include:CPR certificationEmergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)Division of Criminal Information (DCI) Modules 1-3 National Incident Management System (NIMS) 100, 200, 700 & 800.Please list all relevant certifications held when submitting an application.  Ready to help us make a difference? Apply today to join our Sampson County Emergency Services team! Job Listings - Sampson County Jobs SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERIn compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.
Job Posted by ApplicantPro