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Emergency Telecommunicator Certification Jobs (NOW HIRING)

Pitt County, NC

Telecommunicator (911)

Greenville, NC · On-site

$49K - $78K/yr

Emergency Telecommunicator certification (ETC) **All dispatch certifications are through the International Academy of Emergency Dispatch Approval by Medical Director to function as an Emergency ...

Pitt County, NC

Telecommunicator (911)

Greenville, NC · On-site

$49K - $78K/yr

Emergency Telecommunicator certification (ETC) **All dispatch certifications are through the International Academy of Emergency Dispatch Approval by Medical Director to function as an Emergency ...

Pitt County, NC

Telecommunicator (911)

Greenville, NC · On-site

$49K - $78K/yr

Emergency Telecommunicator certification (ETC) **All dispatch certifications are through the International Academy of Emergency Dispatch Approval by Medical Director to function as an Emergency ...

Wilson County Government

TELECOMMUNICATOR

Wilson, NC

$45K - $75K/yr

EMD (Emergency Medical Dispatch) and EFD (Emergency Fire Dispatch) Certification. CPR and Telecommunicator Certification supported by the N.C Sheriff's Commission. Maintain a credible reputation as ...

City of Yakima, WA

Telecommunicator

Yakima, WA · On-site

$4.8K - $6.5K/mo

LICENSE, REGISTRATIONS AND/OR CERTIFICATES Obtain and maintain Washington State Public Safety Telecommunicator Certification, ACCESS (Retrieve and Delete Criminal Information) training, Emergency ...

City of Yakima

Telecommunicator

Yakima, WA · On-site

LICENSE, REGISTRATIONS AND/OR CERTIFICATES Obtain and maintain Washington State Public Safety Telecommunicator Certification, ACCESS (Retrieve and Delete Criminal Information) training, Emergency ...

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All JobsEmergency Telecommunicator Certification Jobs

Emergency Telecommunicator Certification information

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$27.5K

$47K

$67K

How much do emergency telecommunicator certification jobs pay per year?

As of Aug 4, 2026, the average yearly pay for emergency telecommunicator certification in the United States is $47,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an emergency telecommunicator, and why are they important?

To thrive as an Emergency Telecommunicator, you need strong communication skills, quick decision-making abilities, and completion of a recognized certification program such as Emergency Telecommunicator Certification (ETC). Proficiency with computer-aided dispatch (CAD) systems, multi-line telephone systems, and radio communication equipment is typically required. Exceptional stress management, active listening, and problem-solving skills set outstanding telecommunicators apart. These skills are vital to efficiently coordinate emergency response, provide critical assistance, and maintain composure in high-pressure situations.

What is emergency telecommunicator certification?

Emergency Telecommunicator Certification is a professional credential that verifies an individual's training and competency in handling emergency calls for police, fire, and medical services. This certification ensures that telecommunicators are equipped with the knowledge and skills needed to effectively manage emergency situations, provide critical instructions, and dispatch appropriate resources. Many states or agencies require this certification as a standard for employment in 911 call centers or public safety answering points. The certification process typically includes coursework, examinations, and continuing education requirements.

What is the difference between Emergency Telecommunicator Certification vs Emergency Dispatcher Certification?

AspectEmergency Telecommunicator CertificationEmergency Dispatcher Certification
Required credentialsState-specific certification, training, and sometimes licensingSimilar state certifications, often overlapping with telecommunicator requirements
Work environmentEmergency call centers, 911 dispatch centersDispatch centers, emergency response agencies
Employer and industry usagePublic safety agencies, police, fire, EMSPublic safety agencies, law enforcement, fire departments
Common search intentUnderstanding certification requirements for emergency telecommunicatorsComparing dispatcher certification processes and requirements

Emergency Telecommunicator Certification and Emergency Dispatcher Certification are closely related, often sharing similar training and certification standards. Both roles involve working in emergency call centers and require state-specific credentials. While the titles may differ, the certifications often overlap, preparing individuals for dispatching emergency services efficiently.

What are some common challenges faced by newly certified emergency telecommunicators, and how can they prepare for them?

Newly certified Emergency Telecommunicators often encounter challenges such as managing high-stress situations, multitasking with multiple calls, and accurately prioritizing emergencies. Adjusting to the fast-paced environment and handling emotionally charged callers can be demanding, but comprehensive training and ongoing support from experienced team members help build resilience. To prepare, candidates should focus on developing strong communication skills, stress management techniques, and a solid understanding of protocols. Regular practice and mentorship can further ease the transition into the role.
More about Emergency Telecommunicator Certification jobs
What job categories do people searching Emergency Telecommunicator Certification jobs look for? The top searched job categories for Emergency Telecommunicator Certification jobs are:
Emergency Telecommunicator Certification jobs near you
Infographic showing various Emergency Telecommunicator Certification job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 73% Full Time, 17% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,035 per year, or $22.6 per hour.

Telecommunicator / Communications / PRN

Catawba Valley Medical Center

Hickory, NC • On-site

$34K - $47K/yr

Other

This job post has expired today. Applications are no longer accepted.

Catawba Valley Medical Center rating

6.9

Company rating: 6.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

547th of 1,054 rated hospitals

Job description

Summary of Performance Expectations
Serves as telephone communications source for the medical center. Provides after hours paging for numerous physician groups with the ability to adapt to the ongoing changing needs for individual practices. Serves as dispatcher for medical center police officers. Monitors the surveillance cameras and alerts hospital police to potential issues. Monitors and alerts appropriate personnel to various alarms such as fire, code blue ERT, RRT as well as others. Serves as hospital's 911 and activates reverse 911 paging when directed. Monitors doors designated as "access controlled".

Education and Credentials:

Required:

High School diploma or equivalent. Must obtain International Academies Emergency Dispatch's Basic Emergency Telecommunicator Certification OR equivalent certification, approved by CVMC Communications and Corporate Safety & Security departments, within nine months of employment.

Effective 12/01/19 incumbents currently in the role will obtain the International Academies Emergency Dispatch's Basic Emergency Telecommunicator Certification within nine months from the effective date.

Preferred:

Work Experience:

Required:

No previous experience required. Given training and on-the-job experience incumbent should be proficient in the basic aspects of the job within three months of employment date.

Preferred:

Standard Switchboard and Computer usage.
About Catawba Valley Medical Center

COMPREHENSIVE, ACCESSIBLE HEALTHCARE SERVICES IN THE CATAWBA VALLEY

As the region's largest not-for-profit community hospital, we exist to heal and comfort patients, to promote and foster a healthier community, and to ensure access to healthcare to all who need it - regardless of ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any type of injury or illness, providing high-quality, easily accessible healthcare close to home.

Our mission: Exceptional Healthcare. Every Person. Every Time.
At A Glance:
  • Region's only level III Neonatal Intensive Care Unit (NICU)
  • Women's Choice Award winner for America's Best 100 Hospitals for Patient Experience for six consecutive years
  • American College of Surgeons Accredited Comprehensive Community Cancer Center
HIGH LEVEL OF TECHNICAL CARE FROM MEDICAL EXPERTS

Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five-county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state-of-the-art technology available.

One of our goals at Catawba Valley Medical Center is to provide seamless care between your primary care provider and our hospital. Being a part of a vast healthcare network allows for easier and more efficient communication between local physicians, medical specialists and our hospital. No one should have to travel far for the expert level medical treatment they need. We work with a plethora of medical specialists capable of diagnosing, treating and operating on a wide variety of conditions.

What Catawba Valley Medical Center employees say

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