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Emergency Telecommunicator Certification Jobs (NOW HIRING)

Iredell County

Telecommunicator

Statesville, NC

$44K - $57K/yr

National Emergency Medical Dispatch Certification, Emergency Telecommunicator Certification, NC SBI-DCI certification, and CPR certification within six (6) months of employment. Fingerprinting ...

Iredell County, NC

Telecommunicator

NC · On-site

$44K - $57K/yr

National Emergency Medical Dispatch Certification, Emergency Telecommunicator Certification, NC SBI-DCI certification, and CPR certification within six (6) months of employment. Fingerprinting ...

County of Clarion

Telecommunicator I

Shippenville, PA · On-site

$33K - $45K/yr

Once a request is received, the telecommunicator must interrogate, prioritize and dispatch ... IAED Emergency Medical Dispatcher Certification * IAED Emergency Fire Dispatcher Certification

Cumberland County

911 Telecommunicator I

Carlisle, PA · On-site

$20.20/hr

Five Factor Grade: 105 Start at Telecommunicator I-105 - $20.20 Employees who successfully complete ... Must obtain and maintain any emergency management training or certifications as required by the ...

County of Clarion

Telecommunicator I

Shippenville, PA · On-site

$33K - $45K/yr

Once a request is received, the telecommunicator must interrogate, prioritize and dispatch ... IAED Emergency Medical Dispatcher Certification * IAED Emergency Fire Dispatcher Certification

City of Galveston, TX

Telecommunicator

Galveston, TX · On-site

$36K - $49K/yr

Must have the ability to obtain Emergency Medical Dispatch Certification within one year of hire date. * Must have the ability to obtain Basic Telecommunicator Certification from the Texas Commission ...

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Emergency Telecommunicator Certification information

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$27.5K

$47K

$67K

How much do emergency telecommunicator certification jobs pay per year?

As of Jun 10, 2026, the average yearly pay for emergency telecommunicator certification in the United States is $47,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Emergency Telecommunicator, and why are they important?

To thrive as an Emergency Telecommunicator, you need strong communication skills, quick decision-making abilities, and completion of a recognized certification program such as Emergency Telecommunicator Certification (ETC). Proficiency with computer-aided dispatch (CAD) systems, multi-line telephone systems, and radio communication equipment is typically required. Exceptional stress management, active listening, and problem-solving skills set outstanding telecommunicators apart. These skills are vital to efficiently coordinate emergency response, provide critical assistance, and maintain composure in high-pressure situations.

What is Emergency Telecommunicator Certification?

Emergency Telecommunicator Certification is a professional credential that verifies an individual's training and competency in handling emergency calls for police, fire, and medical services. This certification ensures that telecommunicators are equipped with the knowledge and skills needed to effectively manage emergency situations, provide critical instructions, and dispatch appropriate resources. Many states or agencies require this certification as a standard for employment in 911 call centers or public safety answering points. The certification process typically includes coursework, examinations, and continuing education requirements.

What is the difference between Emergency Telecommunicator Certification vs Emergency Dispatcher Certification?

AspectEmergency Telecommunicator CertificationEmergency Dispatcher Certification
Required credentialsState-specific certification, training, and sometimes licensingSimilar state certifications, often overlapping with telecommunicator requirements
Work environmentEmergency call centers, 911 dispatch centersDispatch centers, emergency response agencies
Employer and industry usagePublic safety agencies, police, fire, EMSPublic safety agencies, law enforcement, fire departments
Common search intentUnderstanding certification requirements for emergency telecommunicatorsComparing dispatcher certification processes and requirements

Emergency Telecommunicator Certification and Emergency Dispatcher Certification are closely related, often sharing similar training and certification standards. Both roles involve working in emergency call centers and require state-specific credentials. While the titles may differ, the certifications often overlap, preparing individuals for dispatching emergency services efficiently.

What are some common challenges faced by newly certified Emergency Telecommunicators, and how can they prepare for them?

Newly certified Emergency Telecommunicators often encounter challenges such as managing high-stress situations, multitasking with multiple calls, and accurately prioritizing emergencies. Adjusting to the fast-paced environment and handling emotionally charged callers can be demanding, but comprehensive training and ongoing support from experienced team members help build resilience. To prepare, candidates should focus on developing strong communication skills, stress management techniques, and a solid understanding of protocols. Regular practice and mentorship can further ease the transition into the role.
More about Emergency Telecommunicator Certification jobs
What job categories do people searching Emergency Telecommunicator Certification jobs look for? The top searched job categories for Emergency Telecommunicator Certification jobs are:
Emergency Telecommunicator Certification jobs near you
Infographic showing various Emergency Telecommunicator Certification job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 55% Full Time, 38% Part Time, and 4% Contract. Highlights an 16% Physical, 83% Hybrid, and 1% Remote job distribution, with an average salary of $47,035 per year, or $22.6 per hour.
Telecommunicator / Communications / PRN

Telecommunicator / Communications / PRN

Catawba Valley Health System

Hickory, NC • On-site

$34K - $47K/yr

Per diem

Posted 15 days ago

Catawba Valley Medical Center rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

641st of 997 rated hospitals

Job description

Job Description
Summary of Performance Expectations
Serves as telephone communications source for the medical center. Provides after hours paging for numerous physician groups with the ability to adapt to the ongoing changing needs for individual practices. Serves as dispatcher for medical center police officers. Monitors the surveillance cameras and alerts hospital police to potential issues. Monitors and alerts appropriate personnel to various alarms such as fire, code blue ERT, RRT as well as others. Serves as hospital's 911 and activates reverse 911 paging when directed. Monitors doors designated as "access controlled".
Education and Credentials:
Required:
High School diploma or equivalent. Must obtain International Academies Emergency Dispatch's Basic Emergency Telecommunicator Certification OR equivalent certification, approved by CVMC Communications and Corporate Safety & Security departments, within nine months of employment.
Effective 12/01/19 incumbents currently in the role will obtain the International Academies Emergency Dispatch's Basic Emergency Telecommunicator Certification within nine months from the effective date.
Preferred:
Work Experience:
Required:
No previous experience required. Given training and on-the-job experience incumbent should be proficient in the basic aspects of the job within three months of employment date.
Preferred:
Standard Switchboard and Computer usage.

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