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Emergency Medical Dispatch Jobs (NOW HIRING)

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

$52K/yr

... medical emergency services; developing and coordinating training schedules; and executing all ... APCO Emergency Medical Dispatch Instructor, Certified Emergency Medical technician (EMT), Criminal ...

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

$52K/yr

... medical emergency services; developing and coordinating training schedules; and executing all ... APCO Emergency Medical Dispatch Instructor, Certified Emergency Medical technician (EMT), Criminal ...

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.

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Emergency Medical Dispatch information

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How much do emergency medical dispatch jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for emergency medical dispatch in the United States is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a background check, completing specialized training, and demonstrating strong communication skills. Hiring can be competitive, and candidates often need to handle stressful situations and work in shifts, including nights and weekends.

What qualifications do I need to be a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, strong communication and multitasking skills, and the ability to work under pressure. Some agencies require completion of emergency dispatch training and certification, such as Emergency Medical Dispatch (EMD) certification, and may conduct background checks and drug screenings.

How much money do 911 dispatchers get paid?

Emergency Medical Dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. They often work in high-stress environments and may require certification in emergency dispatch protocols.

What is the difference between Emergency Medical Dispatch vs Emergency Medical Technician?

AspectEmergency Medical DispatchEmergency Medical Technician
CertificationsEMD certification, CPR, EMD-specific trainingEMT certification, CPR, Basic Life Support (BLS)
Work EnvironmentDispatch centers, call-taking environmentAmbulances, emergency scenes, hospitals
Job RoleAssessing emergency calls, providing pre-arrival instructionsProviding on-site emergency care, patient transport
Industry UsageEmergency call centers, dispatch agenciesAmbulance services, emergency response teams

Emergency Medical Dispatchers focus on call assessment and guiding callers through emergency procedures, while Emergency Medical Technicians provide hands-on emergency care and transport. Both roles are essential in emergency response but differ in responsibilities and work settings.

What are some common challenges faced by Emergency Medical Dispatchers during high-pressure calls, and how can they effectively manage them?

Emergency Medical Dispatchers often encounter highly stressful situations, such as handling multiple critical calls simultaneously or providing life-saving instructions over the phone. Managing stress, maintaining clear communication, and quickly prioritizing calls are essential skills in these moments. Many dispatch centers provide ongoing training and support to help dispatchers develop resilience and effective coping strategies. Team collaboration is also vital, as dispatchers frequently coordinate with field responders and supervisors to ensure the best possible outcomes.

What is an Emergency Medical Dispatcher?

An Emergency Medical Dispatcher (EMD) is a trained professional responsible for answering emergency calls, assessing the situation, and dispatching the appropriate medical response, such as ambulances or paramedics. EMDs also provide pre-arrival instructions to callers, including potentially life-saving guidance like CPR or first aid, until help arrives. They play a crucial role in the emergency response system by ensuring rapid and accurate communication between the public and emergency services. EMDs must remain calm under pressure, quickly gather essential information, and make critical decisions that can impact patient outcomes.

How do you become an emergency medical dispatcher?

To become an emergency medical dispatcher, candidates typically need a high school diploma or equivalent, complete specialized training in emergency communication protocols, and often obtain certification such as the Emergency Medical Dispatcher (EMD) certification. Prior experience in emergency services or call centers can be beneficial, and dispatchers must demonstrate strong communication skills and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as an Emergency Medical Dispatcher, and why are they important?

To thrive as an Emergency Medical Dispatcher, you need strong decision-making skills, quick thinking, and a background in emergency procedures, often supported by a high school diploma and specialized dispatcher certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and CPR certification is typically required. Exceptional communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for success in this role. These skills are essential to accurately assess emergencies, coordinate rapid responses, and provide critical instructions to callers and first responders.
More about Emergency Medical Dispatch jobs
What cities are hiring for Emergency Medical Dispatch jobs? Cities with the most Emergency Medical Dispatch job openings:
What states have the most Emergency Medical Dispatch jobs? States with the most job openings for Emergency Medical Dispatch jobs include:
Infographic showing various Emergency Medical Dispatch job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,132 per year, or $23.1 per hour.
Dispatch Associate

$21.84/hr

Full-time

Posted 17 days ago


Global Medical Response rating

6.8

Company rating: 6.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

487th of 875 rated healthcare providers


Job description

American Medical Response (AMR)

Rochester, NY

Dispatcher

Full-Time

Starting pay is $21.84 /hr. and up, based on experience!

We are currently offering a three dollar differential for weekend shifts and a one dollar differential for night shifts! 

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services in addition to providing equipment and other support to our EMTs, Paramedics, and other staff. This person assigns and routes transportation requests, interacts with ambulance crew members,  and can provide clear communication in all situations to ensure quality support and care to our customers.We provide 24/7/365 service to the City of Rochester and other entities that we serve. 

Responsibilities: 

  • Uses a combination of telephone, radio, and other forms of communication to identify and dispatch the closest, most appropriate emergency vehicle to specific emergencies. 
  • Utilizes an advanced computer system including multiple screens and software programs. 
  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care. 
  • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols. 
  • Responsible and accountable for completeness and accuracy of paperwork as well as data entry related to their position prior to completion of shift. 
  • Answers telephone calls from citizens and representatives from medical facilities requesting emergent and non-emergent transportation, collects information accurately, and leads the caller through the call. 
  • Assists with collecting and processing information necessary for billing, scheduling, and staffing. 
  • Distributes, collects, and maintains crew equipment related to dispatch such as mobile phones, portable radios, laptops, keys, and more. 
  • Responsible for generating applicable reports and checking for accuracy. 
  • Assists in locating the scene of incidents and selecting the safest, fastest route to such scene using all available locator aids. 
  • Relays instructions from supervisors, messages, and emergency information. 
  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums. 
  • Follows established parameters/formats in receiving requests for service. 
  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. 

MinimumRequired Qualifications: 

  • Ability to work designated schedule, which is 6am to 6pm or 6pm

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

R0053338Qualifications:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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About Global Medical Response

Sourced by ZipRecruiter

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated health-care solutions and disaster response.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Greenwood Village, CO, US

Year founded

2018