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Emergency Department Case Manager Jobs (NOW HIRING)

Novant Health

Case Manager MSW

Wilmington, NC · On-site

$18.75 - $24/hr

Case Management Location: NHRMG Remarkable Care. Remarkable Careers. Why become a Registered Nurse ... Emergency Departments and Behavioral Health units, required. * Additional Skills (required)

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Emergency Department Case Manager information

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How much do emergency department case manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for emergency department case manager in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What is an emergency department case manager?

Emergency Department Case Managers are healthcare professionals who work within hospital emergency departments to coordinate patient care. They assess patients' medical, social, and psychological needs to ensure they receive appropriate care during and after their emergency visit. Their responsibilities include facilitating communication between medical staff and patients, arranging follow-up care, and ensuring efficient discharge planning. By doing so, they help reduce unnecessary hospital admissions and improve patient outcomes.

What are the key skills and qualifications needed to thrive as an emergency department case manager?

To thrive as an Emergency Department Case Manager, you need a solid background in nursing or social work, case management experience, and typically a relevant license such as RN or LCSW. Familiarity with hospital information systems, case management software, and utilization review tools is highly valued, along with certifications like CCM or ACM. Strong communication, critical thinking, and negotiation skills help you collaborate with multidisciplinary teams and advocate for patients effectively. These qualifications and skills ensure timely, coordinated care and optimal patient outcomes in a fast-paced and high-stakes environment.

What are some common challenges faced by emergency department case managers, and how can they be addressed?

Emergency Department Case Managers often face challenges such as managing high patient volumes, coordinating care across multiple teams, and ensuring timely discharge planning. Balancing the fast-paced environment with thorough assessments can be demanding, but strong communication and organizational skills are key to success. Building collaborative relationships with physicians, nurses, and social workers helps streamline care transitions and improve patient outcomes. Continuous learning and staying updated on hospital protocols and community resources also support effective case management.

What is the difference between Emergency Department Case Manager vs Emergency Room Nurse?

AspectEmergency Department Case ManagerEmergency Room Nurse
CredentialsRN license, case management certification often preferredRN license required
Work EnvironmentHospitals, primarily coordinating patient care and discharge planningEmergency department, providing direct patient care
Primary ResponsibilitiesAssessing patient needs, coordinating services, discharge planningAssessing, monitoring, and treating patients in emergency situations

While both roles work in hospital settings, the Emergency Department Case Manager focuses on care coordination and discharge planning, whereas the Emergency Room Nurse provides direct patient care in emergency situations. Both require RN licensure, but their daily tasks and responsibilities differ significantly.

What cities are hiring for Emergency Department Case Manager jobs?

Cities with the most Emergency Department Case Manager job openings:

What states have the most Emergency Department Case Manager jobs?

States with the most job openings for Emergency Department Case Manager jobs include:

What are popular job titles related to Emergency Department Case Manager jobs?

For Emergency Department Case Manager jobs, the most frequently searched job titles are:

Emergency Department Case Manager jobs near you
Infographic showing various Emergency Department Case Manager job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 66% Full Time, 25% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Nurse Manager - Emergency Department / Case Manager

Houston, TX

Career Land Center, LLC
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Career Land Center, LLCexternal

Full-time

Posted 8 days ago

Job description

A leading acute care healthcare facility in Houston is seeking an experienced Manager of Emergency Department (ED) and Observation Case Management to lead care management services within the ED and Observation units. This leadership role is responsible for directing clinical and operational case management activities, promoting efficient patient flow, supporting appropriate resource utilization, and ensuring high-quality transitions of care.

The selected candidate will oversee a team of case management professionals and collaborate with physicians, nursing staff, social workers, and hospital leadership to enhance patient outcomes, regulatory compliance, and operational effectiveness.

Key Responsibilities

• Direct daily operations of case management services in the Emergency Department and Observation areas
• Manage utilization review activities to ensure appropriate level-of-care determinations and payer compliance
• Lead discharge planning and care transition processes to support timely and safe patient movement across the continuum of care
• Supervise, mentor, and evaluate case management team members
• Monitor departmental performance metrics and implement process improvement initiatives
• Collaborate with interdisciplinary teams to improve patient throughput and reduce avoidable delays in care
• Ensure adherence to federal, state, and organizational regulations, policies, and standards
• Serve as a resource for complex patient care and discharge planning situations
• Support quality, patient satisfaction, and financial performance goals through effective case management practices

Required Qualifications

• Current Texas Registered Nurse (RN) license or Licensed Master Social Worker (LMSW) credential
• Licensed Clinical Social Worker (LCSW) designation preferred for social work candidates
• Active Case Management Certification required
• Minimum of five years of experience in case management, utilization review, and care coordination/discharge planning within a healthcare setting
• At least three years of leadership, supervisory, or management experience
• Minimum of three years of hospital-based nursing or social work experience
• Strong knowledge of healthcare regulations, utilization management principles, and care transition practices

Preferred Skills

• Experience in emergency services, observation care, or acute care settings
• Proven ability to lead multidisciplinary teams in a fast-paced environment
• Excellent communication, problem-solving, and organizational skills
• Knowledge of patient flow management and resource optimization strategies
• Ability to analyze data, drive performance improvements, and achieve operational goals

Relocation Assistance: Available