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Emergency Communications Center Manager Jobs (NOW HIRING)

Novant Health

Communications Center Specialist

Monroe, NC · On-site

$49K - $65K/yr

This role is central to ensuring the safety of patients, visitors, and staff by managing high ... Respond to and document routine and emergency calls from team members, visitors, patients, and ...

Government of the Virgin Islands

$35K/yr

... Communications Center Manager, the employee receives all incoming calls for police, medical, and fire assistance and to dispatch required equipment including pre-arrival information using a computer ...

Oregon APCO NENA

Executive Director

Golden, CO · On-site

$179K - $278K/yr

July 31, 2026 Salary Range: $179,410-$278,088 Jeffcom 911 is seeking an Executive Director for Colorado's second-largest emergency communications center, serving approximately 600,000 residents ...

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Emergency Communications Center Manager information

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How much do emergency communications center manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for emergency communications center manager in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What does an Emergency Communications Center Manager do?

An Emergency Communications Center Manager oversees the operations of a 911 dispatch or emergency communications center. Their responsibilities include managing staff, ensuring efficient response to emergency calls, implementing policies and procedures, and coordinating with police, fire, and medical services. They also handle budgeting, training, and technology upgrades to maintain effective communication during emergencies. The role requires strong leadership and crisis management skills to ensure public safety.

What are the key skills and qualifications needed to thrive as an Emergency Communications Center Manager?

To thrive as an Emergency Communications Center Manager, you need strong leadership abilities, crisis management experience, and a background in public safety communications, often supported by certifications like APCO or NENA. Proficiency with computer-aided dispatch (CAD) systems, radio communication technologies, and emergency protocols is essential. Outstanding interpersonal skills, decisive problem-solving, and the ability to remain calm under pressure set exceptional managers apart. These skills ensure effective coordination of emergency responses, efficient operations, and the safety of both responders and the public.

What are some common challenges faced by Emergency Communications Center Managers, and how can they effectively address them?

Emergency Communications Center Managers often face challenges related to high-stress environments, staff retention, and ensuring effective communication across multiple agencies. Managing shift work and maintaining morale among dispatchers during critical incidents requires strong leadership and emotional intelligence. Successful managers address these challenges by fostering a supportive team culture, implementing ongoing training programs, and establishing clear protocols for crisis situations. Regularly evaluating workflows and leveraging new technologies also help improve efficiency and job satisfaction.

What is the difference between Emergency Communications Center Manager vs Emergency Dispatcher?

AspectEmergency Communications Center ManagerEmergency Dispatcher
CredentialsCPR certification, emergency management training, sometimes supervisory certificationsCPR certification, emergency communication training
Work EnvironmentLeads and oversees dispatch operations, manages staff, coordinates emergency responseHandles incoming emergency calls, dispatches responders, provides pre-arrival instructions
Employer & IndustryPublic safety agencies, emergency services, government agenciesPublic safety agencies, emergency services, government agencies

The Emergency Communications Center Manager focuses on supervising dispatch operations, staff management, and strategic planning, while the Emergency Dispatcher handles real-time emergency calls and dispatching responders. Both roles are vital in emergency response, but the manager has a broader leadership and oversight responsibility.

What cities are hiring for Emergency Communications Center Manager jobs?

Cities with the most Emergency Communications Center Manager job openings:

What states have the most Emergency Communications Center Manager jobs?

States with the most job openings for Emergency Communications Center Manager jobs include:

What are popular job titles related to Emergency Communications Center Manager jobs?

For Emergency Communications Center Manager jobs, the most frequently searched job titles are:

Communications Center Specialist

Monroe, NC • On-site

Novant Health
Health Care and Social Assistance • 10K+ employees
Learn more about Novant Healthexternal

$49K - $65K/yr

Full-time

Re-posted 24 days ago

Novant Health rating

7.1

Company rating: 7.1 out of 10

Based on 467 frontline employees who took The Breakroom Quiz

Job description

What We Offer
Job Title: Communications Center Specialist
Location: Monroe, NC
Schedule: NIGHTS 5:30 PM - 5:30 AM, rotating 12-hour shifts with every other weekend off
Overview:
Join the Security Operations Center (SOC) at Novant Health as a Communications Center Specialist. This role is central to ensuring the safety of patients, visitors, and staff by managing high volumes of communication and dispatching Protective Services during both routine and emergency situations.
Why Join Us:
  • Be part of a supportive, professional team where quality care and service go hand in hand
  • Enjoy opportunities for professional growth in a dynamic healthcare setting
  • Work in an inclusive environment that values the talents and perspectives of all individuals

What You'll Do
  • Act as the central communication hub for the Security Operations Center
  • Dispatch Protective Services in response to calls and incidents
  • Monitor radio traffic and track real-time status updates
  • Respond to and document routine and emergency calls from team members, visitors, patients, and Public Safety personnel
  • Understand and apply Public Safety protocols, policies, and applications
  • Maintain thorough knowledge of all Novant Health facilities and Department of Public Safety (DPS) program

What We're Looking For
  • Education: High School Diploma or GED, required. Some College Courses Preferred
  • Experience: Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, - Preferred Related experience will be considered.
  • Licensure/Certification: Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required.
  • Additional Skills (required): DPS, Security, law enforcement or military communications experience.

Why Choose Novant Health?
At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID
169490

What Novant Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Novant Health

Sourced by ZipRecruiter

Novant Health is a not-for-profit integrated system of 16 medical centers and more than 1,900 physicians in over 800 locations, as well as numerous outpatient surgery centers, medical plazas, rehabilitation programs, diagnostic imaging centers and community health outreach programs. Novant Health's more than 36,000 team members and physician partners care for patients and communities in North Carolina and South Carolina.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Winston-Salem, NC, US

Year founded

1997

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