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Emergency Communications Center Jobs (NOW HIRING)

Nationwide Children's Hospital

$52K - $69K/yr

Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed. * Assists with the ...

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Emergency Communications Center information

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$30K

$48.5K

$62K

How much do emergency communications center jobs pay per year?

As of Sep 13, 2026, the average yearly pay for emergency communications center in the United States is $48,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Emergency Communications Center vs Emergency Dispatcher?

AspectEmergency Communications CenterEmergency Dispatcher
CredentialsTypically requires dispatching certification or emergency communication trainingRequires dispatching certification, CPR, and emergency response training
Work EnvironmentOperates within a centralized facility handling multiple calls and dispatchesWorks at dispatch stations, often within the Emergency Communications Center
Industry UsageUsed by public safety agencies, police, fire, EMSPosition within the Emergency Communications Center, focused on call handling and dispatching

Emergency Communications Centers are facilities where multiple emergency calls are received and managed, often staffed by emergency dispatchers. Emergency dispatchers are the frontline personnel working within these centers, responsible for answering calls, assessing situations, and dispatching appropriate services. While the terms are related, the Emergency Communications Center refers to the facility, whereas the emergency dispatcher is the role performed within it.

What cities are hiring for Emergency Communications Center jobs?

Cities with the most Emergency Communications Center job openings:

Director - Emergency Communications Center

Durham, NC

City of Durham
Public Administration • 1 - 5K employees
Learn more about City of Durhamexternal

$148K - $237K/yr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

City Of Durham (North Carolina) rating

9.2

Company rating: 9.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Position Description Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Pracademic Partners, an executive search firm, is assisting the City of Durham with this recruitment.

Learn more and apply through the Pracademic Partners portal: https://www.pracademicpartners.com/current-recruitments. The City of Durham is seeking an accomplished public safety communications leader to serve as Director of the Durham Emergency Communications Center (DECC). DECC is a nationally accredited, 24/7 operation serving as the City's primary Public Safety Answering Point for police, fire, and emergency medical response

The next Director will build upon a strong foundation while investing in people, strengthening organizational resilience, advancing technology, and preparing the Center for the future. The Leader We're Looking For Durham is looking for a leader who combines operational expertise with emotional intelligence-a thoughtful communicator, trusted partner, and steady presence who can build strong teams and relationships while leading a complex public safety organization. Candidates should have a bachelor's degree, preferably in a public safety-related field; six to seven years of progressively responsible experience in emergency communications administration; and three to four years of administrative and supervisory experience.

Experience at the Assistant Director level or higher in a similarly sized organization and within a consolidated Police, Fire, and EMS communications center is highly preferred. Compensation & Benefits Hiring Range: $160,000-$180,000, plus a comprehensive City benefits package including LGERS retirement, City 401(k) contributions, healthcare coverage, paid leave, and additional retirement and wellness benefits. The successful candidate must establish residency within the City of Durham within 12 months of appointment.

Explore the Opportunity Whether you're an experienced Emergency Communications Director or an accomplished communications leader ready for your next executive opportunity, Durham offers the chance to lead an excellent team and serve a thriving community. Applications will be accepted until the position is filled. To learn more or apply, visit the Pracademic Partners recruitment website.

Duties/Responsibilities As Director, you will: Provide executive leadership for a dedicated emergency communications team. Strengthen partnerships with Police, Fire, EMS, Durham County, and regional public safety agencies. Support employee recruitment, development, engagement, and succession planning.

Guide continued investment in CAD, radio communications, GIS, and emerging technologies. Sustain accreditation, operational excellence, and continuous improvement. Minimum Qualifications & Experience Bachelor's degree, preferably in a public safety-related field; Ten years of progressively responsible experience in emergency communications administration; Three years of administrative and supervisory experience.

Additional Preferred Skills Experience at the Assistant Director level or higher in a similarly sized organization and within a consolidated Police, Fire, and EMS communications center is highly preferred.

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