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Emergency Communications Center Jobs (NOW HIRING)

City of Katy

Emergency Communications Specialist

Katy, TX · On-site

$49K - $65K/yr

ABOUT THE ROLE The City of Katy Emergency Communications Center is the nerve center of public safety operations for our community. As an Emergency Communications Specialist, you are the link between ...

Boston Children's Hospital

$39K - $52K/yr

The Emergency Communications Center, staffed with Communications Specialists, coordinates the transfer of critically ill patients via the Boston Children's Hospital Critical Care Transport Team as ...

Akml

FECC Manager

Fairbanks, AK · On-site

The Emergency Communications Center (FECC) Manager provides executive level leadership and strategic direction for the City's 24-hour emergency communications center. The FECC supports all 911 call ...

City of Rowlett, TX

911 Communications Manager

Rowlett, TX · On-site

$79K - $118K/yr

Establishes long and short-range goals and objectives for Emergency Communications. Develop rules, regulations, policies, and procedures to govern operations of Communications Center. Works with ...

Brazoria County

Communications Director

Angleton, TX · On-site

$49.77 - $52.80/hr

Directs and oversee all daily operations of the 9-1-1 communications center, including call-taking, dispatch, and emergency coordination functions. Develops and implements policies, procedures, and ...

City of Rowlett

911 Communications Manager

Rowlett, TX · On-site

$79K - $118K/yr

Establishes long and short-range goals and objectives for Emergency Communications. Develop rules, regulations, policies, and procedures to govern operations of Communications Center. Works with ...

Brazoria County, TX

Communications Director

Angleton, TX · On-site

$49.77 - $52.80/hr

Directs and oversee all daily operations of the 9-1-1 communications center, including call-taking, dispatch, and emergency coordination functions. * Develops and implements policies, procedures, and ...

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Emergency Communications Center information

See salary details

$30K

$48.5K

$62K

How much do emergency communications center jobs pay per year?

As of Sep 14, 2026, the average yearly pay for emergency communications center in the United States is $48,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is the difference between Emergency Communications Center vs Emergency Dispatcher?

AspectEmergency Communications CenterEmergency Dispatcher
CredentialsTypically requires dispatching certification or emergency communication trainingRequires dispatching certification, CPR, and emergency response training
Work EnvironmentOperates within a centralized facility handling multiple calls and dispatchesWorks at dispatch stations, often within the Emergency Communications Center
Industry UsageUsed by public safety agencies, police, fire, EMSPosition within the Emergency Communications Center, focused on call handling and dispatching

Emergency Communications Centers are facilities where multiple emergency calls are received and managed, often staffed by emergency dispatchers. Emergency dispatchers are the frontline personnel working within these centers, responsible for answering calls, assessing situations, and dispatching appropriate services. While the terms are related, the Emergency Communications Center refers to the facility, whereas the emergency dispatcher is the role performed within it.

What cities are hiring for Emergency Communications Center jobs?

Cities with the most Emergency Communications Center job openings:

Emergency Communications Specialist

Katy, TX • On-site

City of Katy
Public Administration • 51 - 200 employees
Learn more about City of Katyexternal

$49K - $65K/yr

Full-time

Re-posted 16 days ago

Job description

NOW HIRING · Emergency Communications Specialists

CITY OF KATY POLICE DEPARTMENT


You Are The First First Responder.
Emergency Communications Specialist · Shift Work · 24.01-34.01/hr.

Shift Work | 9-1-1 Dispatch | Police Department | Certifications Provided


THE REALITY OF THIS ROLE
• You will take calls at 2 a.m. from people in the worst moments of their lives - and you will be
the calm they desperately need.
• You will simultaneously manage multiple active incidents, track officer locations, relay critical
information, and make split-second decisions - all without leaving your chair.
• You won't carry a badge or wear a vest, but the officers, firefighters, and paramedics in the
field will depend on you completely.
• This is not a stepping stone to something else. This is the job - and it takes everything you've
got.


ABOUT THE ROLE


The City of Katy Emergency Communications Center is the nerve center of public safety operations
for our community. As an Emergency Communications Specialist, you are the link between a citizen in
crisis and the help that saves them. You will handle 9-1-1 and non-emergency calls across Police,
Fire, and Medical channels, dispatch personnel using computer-aided dispatch systems, maintain
critical data records in local, state, and national systems, and serve as an essential resource
after hours for animal control, public works, and parks.


This position is designated Critical Personnel. During disasters or catastrophic events, you may be
required to remain on duty and perform duties beyond your normal scope to protect the continuity of
City operations.


WHAT YOU'LL HANDLE EVERY SHIFT


Multi-Channel Call Intake
9-1-1 and non-emergency calls for Police, Fire, and Medical including TDD systems


CAD Dispatch
Real-time dispatch of Police, Fire & EMS via computer-aided dispatch

Database Operations
NCIC/TCIC entries, warrants, and SETCIC/TLETS/NLETS system management

Record Keeping
Accurate information relay and documentation under high-pressure conditions

Jail Out-Booking
Processing subjects from jail including cash payments and bonds

After-Hours Coordination
Animal control, public works, and parks dispatch after business hours

WHO SUCCEEDS HERE
A high school diploma is the minimum - but the people who thrive in this role bring far more. We're
looking for individuals who:
Stay composed when everything is happening at once - your voice is someone's lifeline
Rapidly absorb, verify, and relay information with precision - errors have real consequences
Communicate clearly and confidently in writing and verbally, across radio and phone
simultaneously
Thrive on structure and accountability - you follow protocols because lives depend on them
Know Katy's streets, geography, and city boundaries - or are committed to learning them fast
Ready for shift work - nights, weekends, holidays, and yes, bad weather days

CERTIFICATIONS REQUIRED (WITHIN 6 MONTHS)

  • TCOLE Telecommunicator - State of Texas
  • EMD Certification - Emergency Medical
  • EFD Certification - Emergency Fire
  • CPR Certification - Required
  • NCIC / TCIC - Certification req.

We invest in your training. All certifications are obtained after hire - we'll get you there.

Ready to answer the call?

City of Katy · Equal Opportunity Employer · ADA Compliant

Apply