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Emergency Communications Center Manager Jobs (NOW HIRING)

Town of Vail

Emergency Communications Specialist

Vail, CO · On-site

$32.80 - $34.03/hr

To find out more about the Vail Public Safety Communications Center please visit their website. Emergency Communications Specialist duties include, but are not limited to: * Receiving, analyzing ...

Town of Vail

Emergency Communications Specialist

Vail, CO · On-site

$32 - $33.20/hr

To find out more about the Vail Public Safety Communications Center please visit their website. Emergency Communications Specialist duties include, but are not limited to: * Receiving, analyzing ...

Dr. Mylissa's Medical Boutique

$38.08 - $52.28/hr

Emergency Communications Dispatcher US-OR-Portland Requisition ID: 2026-40860 Position Category ... Multi-line call center or telephone experience * 1-year of customer service experience * 1-year of ...

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How much do emergency communications center manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for emergency communications center manager in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What does an Emergency Communications Center Manager do?

An Emergency Communications Center Manager oversees the operations of a 911 dispatch or emergency communications center. Their responsibilities include managing staff, ensuring efficient response to emergency calls, implementing policies and procedures, and coordinating with police, fire, and medical services. They also handle budgeting, training, and technology upgrades to maintain effective communication during emergencies. The role requires strong leadership and crisis management skills to ensure public safety.

What are the key skills and qualifications needed to thrive as an Emergency Communications Center Manager?

To thrive as an Emergency Communications Center Manager, you need strong leadership abilities, crisis management experience, and a background in public safety communications, often supported by certifications like APCO or NENA. Proficiency with computer-aided dispatch (CAD) systems, radio communication technologies, and emergency protocols is essential. Outstanding interpersonal skills, decisive problem-solving, and the ability to remain calm under pressure set exceptional managers apart. These skills ensure effective coordination of emergency responses, efficient operations, and the safety of both responders and the public.

What are some common challenges faced by Emergency Communications Center Managers, and how can they effectively address them?

Emergency Communications Center Managers often face challenges related to high-stress environments, staff retention, and ensuring effective communication across multiple agencies. Managing shift work and maintaining morale among dispatchers during critical incidents requires strong leadership and emotional intelligence. Successful managers address these challenges by fostering a supportive team culture, implementing ongoing training programs, and establishing clear protocols for crisis situations. Regularly evaluating workflows and leveraging new technologies also help improve efficiency and job satisfaction.

What is the difference between Emergency Communications Center Manager vs Emergency Dispatcher?

AspectEmergency Communications Center ManagerEmergency Dispatcher
CredentialsCPR certification, emergency management training, sometimes supervisory certificationsCPR certification, emergency communication training
Work EnvironmentLeads and oversees dispatch operations, manages staff, coordinates emergency responseHandles incoming emergency calls, dispatches responders, provides pre-arrival instructions
Employer & IndustryPublic safety agencies, emergency services, government agenciesPublic safety agencies, emergency services, government agencies

The Emergency Communications Center Manager focuses on supervising dispatch operations, staff management, and strategic planning, while the Emergency Dispatcher handles real-time emergency calls and dispatching responders. Both roles are vital in emergency response, but the manager has a broader leadership and oversight responsibility.

What cities are hiring for Emergency Communications Center Manager jobs?

Cities with the most Emergency Communications Center Manager job openings:

What states have the most Emergency Communications Center Manager jobs?

States with the most job openings for Emergency Communications Center Manager jobs include:

What are popular job titles related to Emergency Communications Center Manager jobs?

For Emergency Communications Center Manager jobs, the most frequently searched job titles are:

Communications Technician Supervisor

Leesburg, VA • On-site

Town of Leesburg (VA)
Public Administration • 201 - 500 employees
Learn more about Town of Leesburg (VA)external

$74K - $124K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Job description

About the Town of Leesburg and Nature of Work This is a civilian position responsible for the effective operation of the Leesburg Police Department's Emergency Communications Center (ECC), including direct supervision of Communications Technicians. The ECC is a 24-hour secondary Public Safety Answering Point (PSAP). Work involves the supervision of subordinate Communications Technicians and the operation of the ECC in accordance with departmental general orders and standard operating procedures.

Supervision is provided by the Emergency Communications Center (ECC) Manager in the Administration and Support Services Division. The selected candidate will join a full-service Virginia law enforcement agency that emphasizes the philosophies of community policing and provides proactive crime prevention programs. Leesburg, hometown of the 21st century, is located 35 miles west of the nation's capital and enjoys vibrant and authentic community with a population of more than 50,000 residents.

The Town strongly encourages innovation, promotes career development, and offers excellent benefits to employees, including membership to the Town's full-service recreation center, retirement benefits through the Virginia Retirement System and ICMA-RC, affordable health insurance, and numerous other fringe benefits. Required Qualifications Graduation from high school/GED. Minimum of four (4) years of certified service as a Police Communications Technician.

Certified VCIN/NCIC Operator and Telecommunications Operator or any equivalent combination of training and experience. Must be able to provide testimony under oath in a court of law. Preferred Qualifications Prior ECC supervisory experience.

Bilingual in English/Spanish. Employee Benefits The Town offers competitive compensation, affordable health insurance coverage, participation in the Virginia Retirement System, an optional 457(b) retirement plan with a Town matching contribution, flexible spending accounts, voluntary benefits, employee assistance program (EAP), membership to the Town's full-service recreation center, an optional payroll Roth IRA, and generous paid time off. For more information on the Town's robust benefits package, please visit the Town's Employee Benefits page.

ADA/EOE

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