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911 Communications Center Manager Jobs (NOW HIRING)

Macon-Bibb County, GA

E-911 Communications Officer

GA · On-site

$35K/yr

Salary : $35,505.60 Annually Location : 911 Center, GA Job Type: Full Time Job Number: 202600113 ... Monitors Emergency Management Agency (EMA) radio traffic. * Monitors weather computer system and ...

Ada County, ID

911 Communications Dispatcher

Boise, ID · On-site

$25.86 - $26.93/hr

Dispatch Center, 945 E. Pine Ave., Meridian, ID Job Type: Full-Time with Benefits Job Number: 03016 ... Candidates selected by hiring managers will be assigned to a background investigator. Background ...

Catawba County, NC

911 Telecommunicator

Newton, NC · On-site

$44K - $55K/yr

Experience in a 911 communications or emergency response center * Background in medical, fire, or ... manage multiple responsibilities in a fast-paced environment. 05 An essential function of the ...

City of Rowlett, TX

911 Communications Manager

Rowlett, TX · On-site

$79K - $118K/yr

Regulates compliance of Center staff to Department goals and policies/procedures; responsible for ... to emergency management and communication. Knowledge of 911 techniques and the capacities of ...

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City of Rowlett

911 Communications Manager

Rowlett, TX · On-site

$79K - $118K/yr

Develop rules, regulations, policies, and procedures to govern operations of Communications Center ... to emergency management and communication. Knowledge of 911 techniques and the capacities of ...

City of Roanoke, VA

911 Communications Officer

Roanoke, VA · On-site

$45K/yr

Police Division: 911 Center Opening Date: 08/05/2026 Description The City of Roanoke is seeking 911 ... Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy ...

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911 Communications Center Manager information

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$41K

$85.9K

$145.5K

How much do 911 communications center manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for 911 communications center manager in the United States is $85,857.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a 911 communications center manager?

911 Communications Center Managers are professionals responsible for overseeing the daily operations of emergency communications centers, where 911 calls are received and dispatched. They supervise staff, implement policies, manage budgets, and ensure that emergency calls are handled efficiently and effectively. These managers also coordinate with law enforcement, fire, and medical agencies to ensure a rapid response to emergencies. Their role is crucial in maintaining the accuracy, reliability, and professionalism of emergency communication services.

What are the key skills and qualifications needed to thrive as a 911 communications center manager?

To thrive as a 911 Communications Center Manager, you need proven leadership abilities, extensive knowledge of emergency communication protocols, and usually a background in public safety or emergency communications management. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communications technology, and relevant certifications like APCO or NENA are often required. Strong decision-making, crisis management, and interpersonal skills help in leading teams and maintaining composure during high-pressure situations. These skills and qualifications are vital to ensure effective coordination, quick response times, and the overall safety of the community.

What are some common challenges faced by a 911 communications center manager, and how are they typically addressed?

A 911 Communications Center Manager often faces challenges such as high staff turnover, maintaining composure during large-scale emergencies, and ensuring compliance with evolving regulations. Addressing these issues usually involves fostering a supportive team environment, implementing ongoing training programs, and utilizing robust quality assurance processes. Managers also collaborate closely with local law enforcement, fire departments, and emergency medical services to ensure seamless communication and response during critical incidents.

What is the difference between 911 Communications Center Manager vs 911 Dispatcher?

Aspect911 Communications Center Manager911 Dispatcher
Primary RoleOversees operations, manages staff, ensures protocol complianceResponds to emergency calls, provides assistance, dispatches responders
Required CredentialsEmergency communications certifications, leadership experienceEmergency telecommunicator certification, training in call handling
Work EnvironmentControl room, administrative setting, supervisory dutiesEmergency call center, high-stress environment, frontline role
Industry UsageManagement level, administrative oversightOperational level, direct emergency response

The main difference between a 911 Communications Center Manager and a 911 Dispatcher is that the manager oversees the entire operation, manages staff, and ensures protocols are followed, while the dispatcher handles incoming emergency calls and dispatches responders. Both roles require specialized certifications, but the manager's role is more supervisory and administrative, whereas the dispatcher is frontline and operational.

What cities are hiring for 911 Communications Center Manager jobs?

Cities with the most 911 Communications Center Manager job openings:

What states have the most 911 Communications Center Manager jobs?

States with the most job openings for 911 Communications Center Manager jobs include:

What are popular job titles related to 911 Communications Center Manager jobs?

For 911 Communications Center Manager jobs, the most frequently searched job titles are:

Infographic showing various 911 Communications Center Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $85,857 per year, or $41.3 per hour.

Emergency Communications Manager

West Chester, OH • On-site

West Chester Township Police Department
See more jobs at West Chester Township Police Departmentexternal

$86K/yr

Other

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Key responsibilities

  • Lead development and implementation of the Communications Center's processes, including training, mentoring, performance management, and staffing.

  • Supervise schedule and work assignments for Communications Center Supervisors and manage operations of the 911 dispatch communications.

  • Administer, update, and configure Computer Aided Dispatch (CAD) software and ensure compliance with relevant laws, policies, and standards.

Job description

Emergency Communications ManagerThe Position

West Chester Township has an immediate need to fill an Emergency Communications Manager position. Under the general guidance and direction of the Director of Emergency Communications and Information Technology, the Emergency Communications Manager is responsible for leading and directing the Communications Center operations and staff; and managing all operations of the Township’s 911 dispatch communications.

This position will play a vital role in Police, Fire, and EMS operations. The ideal candidate will have strong written and verbal communication skills, excellent interpersonal skills, and the ability to exercise sound judgment. This position also requires intermediate knowledge and experience with 911 communications operations.

A standard schedule is Monday through Friday from 8:30am – 4:30pm. Since this position supports a 24/7 operation, you may be asked to handle after-hours responses. Quarterly, a visit with 3rd shift is required, but the candidate will be able to flex their schedule to accommodate earlier morning hours.

The pay for this position starts at $86,000.

The Community

This position provides the exciting opportunity to serve Ohio’s largest township and “One of America’s Best Places to Live.” West Chester is committed to superb customer service with an emphasis on integrity, fiscal responsibility, and open communication. It is a lean and fiscally sound government known for providing exceptional services to a vibrant community.

Key Responsibilities
  • Leads development and implementation processes for the organization's Communications Center, which includes: professional development, training, mentoring, performance management, coaching, counseling, hiring, and terminations
  • Conducts timely performance discussions and disciplinary counseling sessions as required
  • Supervises schedule and work assignments for Communications Center Supervisors
  • Develops and recommends business continuity plans/protocols for the Emergency Communications Center
  • Administers, updates and configures Computer Aided Dispatch (CAD) software
  • Recommends and adheres to annual budgets and strategic plans for the Emergency Communications Center
  • Ensures Compliance with Ohio Revised Code, LEADS/CJIS requirements and audits to maintain PSAP status.
  • Ensures Compliance with West Chester Township policies, procedures, and guidelines applicable to responsible disciplines
  • Develops and ensures compliance with West Chester Township and 911 Communications Center policies and procedures
  • Provides requested reports to the Director – Emergency Communications and Information Technology
  • Establishes minimum requirements for and oversees installation, configuration, maintenance, troubleshooting and asset management of Communications Center systems
Experience/Education
  • Completion of a secondary education preferred
  • Three (3+) years of supervisor/management experience in a public safety division required; Communications Center experience preferred
  • Intermediate knowledge of 911 communications operations, hardware and software
  • Valid Driver’s License and Reasonable Insurability
Benefits
  • 11 paid holidays
  • Lifestyle Reimbursement Account
  • Paid leave, including vacation, personal, and sick
  • Comprehensive Health, Dental and Vision Benefits, including Township contribution to HSA & FSA
  • Employer-paid life insurance
  • Employee assistance program
  • Participation in the Ohio Public Employees Retirement System
Position is open until filled, with first review of applications beginning 9/2/2026.

The selection process includes the following: oral review board, polygraph, background check, and drug/medical screening.

West Chester Township is an equal opportunity employer

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