Who We're Hiring: EMC Mechanical Services is looking for a Service Field Supervisor to join our team! The Service Field Supervisor oversees daily field operations for the service division, ensuring technicians perform high-quality work, meet safety and compliance standards, and deliver excellent customer service. This role serves as the bridge between field technicians, dispatch, project managers, and clients-providing leadership, technical support, and accountability in day-to-day service activities.
Who We Are:EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Installing Confidence.
What You'll Do: Field Supervision & Leadership
- Lead, coach, and develop service technicians to improve technical ability, customer relations, and efficiency.
- Oversee daily schedules, assignments, and dispatch coordination to ensure timely response to service calls.
- Perform regular site visits to monitor workmanship, quality control, and safety compliance.
Customer Service & Communication
- Act as the primary point of contact for clients during service operations.
- Resolve on-site issues, complaints, or escalations promptly and professionally.
- Ensure technicians deliver work that meets or exceeds customer expectations.
Operational Oversight
- Review work orders, job tickets, and service reports for accuracy and completeness.
- Track labor hours, productivity, and job costs; provide feedback to improve efficiency.
- Ensure company vehicles, tools, and equipment are properly maintained and utilized.
Safety & Compliance
- Enforce OSHA, state, and company safety standards on all service sites.
- Conduct safety talks and verify PPE and safe work practices are in use.
- Document and report incidents, near misses, and corrective actions.
Administrative Duties
- Report daily on technician performance, completed jobs, and issues encountered.
- Support workforce planning by recommending manpower needs, training, or cross-coverage.
- Collaborate with dispatch and service managers on scheduling, billing, and project handoff.