1

Email Only Customer Service Jobs in Decatur, GA (NOW HIRING)

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide detailed product and service information to customers. * Maintain accurate records of ...

New

Coordinator Customer Service

Atlanta, GA · On-site

$17.25 - $22.50/hr

... customers via e-mail and phone when additional information is necessary for a shipment. • ... cultures, to not only to deliver quality for our customers, but to create innovation and ...

Coordinator Customer Service

Atlanta, GA · Hybrid

$17.25 - $22.50/hr

... cultures, to not only to deliver quality for our customers, but to create innovation and ... Communicate with internal and external customers via e-mail and phone when additional information ...

Coordinator Customer Service

Atlanta, GA · Hybrid

$17.25 - $22.50/hr

... cultures, to not only to deliver quality for our customers, but to create innovation and ... Communicate with internal and external customers via e-mail and phone when additional information ...

Travel Customer Service

Atlanta, GA · Remote

$15.50 - $21/hr

Communicate with clients through email, phone, and messaging platforms to answer questions and ... Experienced in customer service (travel, tourism, or hospitality experience is a plus) * Well ...

You will utilize various communication methods, including phone, email, and text messaging, to ... Performance and qualifications are the only basis upon which we hire, assign, promote, compensate ...

StreamLabs Customer Service Representative

Smyrna, GA · On-site

$16 - $21.75/hr

You will utilize various communication methods, including phone, email, and text messaging, to ... Performance and qualifications are the only basis upon which we hire, assign, promote, compensate ...

StreamLabs Customer Service Representative

Smyrna, GA · On-site

$16 - $21.75/hr

You will utilize various communication methods, including phone, email, and text messaging, to ... Performance and qualifications are the only basis upon which we hire, assign, promote, compensate ...

Customer Service Agent

Atlanta, GA

$15 - $20/hr

Respond to customer inquiries via phone, email, and in-person interactions * Provide accurate information regarding products, services, and policies * Resolve customer concerns in a timely and ...

Customer Service Specialist

Atlanta, GA

$16.25 - $21.75/hr

Respond promptly and effectively to customer inquiries via phone, email, or chat. * Resolve product or service problems by clarifying customer complaints and determining the cause. * Provide accurate ...

Customer Service Agent

Atlanta, GA

$15 - $20/hr

Respond to customer inquiries via phone, email, and in-person interactions * Provide accurate information regarding products, services, and policies * Resolve customer concerns in a timely and ...

Intuit Customer Service

Atlanta, GA

$15.50 - $21/hr

Must have extensive experience with Windows OS, web browsing, email, and various software applications. Provide quality customer service while demonstrating the ability to effectively troubleshoot ...

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Respond to customer inquiries via phone, email, and in-person interactions * Provide accurate information regarding products, services, and policies * Resolve customer concerns in a timely and ...

next page

Showing results 1-20

Email Only Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for email only customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Email Only Customer Service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an Email Only Customer Service Representative, and why are they important?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are Email Only Customer Service representatives?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Decatur, GA? For Email Only Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What cities near Decatur, GA are hiring for Email Only Customer Service jobs? Cities near Decatur, GA with the most Email Only Customer Service job openings:
Customer Service Rep (CRL)

$15.50 - $21/hr

Other

Posted 11 days ago


Oldcastle BuildingEnvelope rating

7.3

Company rating: 7.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

273rd of 516 rated manufacturers


Job description

What You'll Will Get To Do

The Customer Service Representative - Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • SAP or ERP system experience
  • Manufacturing, distribution, logistics, or supply chain industry experience
  • Experience supporting multi-location operations

What Oldcastle BuildingEnvelope employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom