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Email Only Customer Service Jobs in Decatur, GA (NOW HIRING)

Alphabe Insight

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Provide accurate information about products, services, and policies to customers. * Resolve customer complaints ...

Sugarboo & Co

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21/hr

Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service. * Help customers navigate the website and place orders online. * Provide knowledgeable ...

Wipro

Customer Service Representative

Atlanta, GA · On-site

$25K - $50K/mo

Customer Service Representative City: Atlanta State/Province: Georgia Posting Start Date: 6/12/26 ... Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Nexxaworks

Customer Service Specialist

Atlanta, GA · On-site

$17/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide detailed product and service information to customers. * Maintain accurate records of ...

Hapag-Lloyd AG

Coordinator Customer Service

Atlanta, GA · Hybrid

$17.25 - $22.50/hr

... cultures, to not only to deliver quality for our customers, but to create innovation and ... Communicate with internal and external customers via e-mail and phone when additional information ...

SpeedPro

Customer Service Representative

Alpharetta, GA · On-site

$22 - $25/hr

About the Role As our CSR, you'll be the voice and face of SpeedPro Alphartta for many of our ... Answer incoming calls, greet walk-in customers, and respond to emails/inquiries promptly and ...

Kim Luxe Travel

Travel Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Communicate with clients through email, phone, and messaging platforms to answer questions and ... Experienced in customer service (travel, tourism, or hospitality experience is a plus) * Well ...

Alphabe Insight

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Respond to customer inquiries via phone, email, and in-person interactions * Provide accurate information regarding products, services, and policies * Resolve customer concerns in a timely and ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Decatur, GA

Email Only Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for email only customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Email Only Customer Service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an Email Only Customer Service Representative, and why are they important?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are Email Only Customer Service representatives?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Decatur, GA? For Email Only Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Decatur, GA look for? The top searched job categories for Email Only Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Email Only Customer Service jobs? Cities near Decatur, GA with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you

Customer Service Representative

DAIOHS U.S.A., INC.

Norcross, GA • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Description:

At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms.


We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.


Why Join Us?

  • Be part of a trusted, established company
  • Enjoy a supportive, team-oriented work culture
  • Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!


What you'll be doing – The Role:

  • Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax.
  • Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
  • Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
  • Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
  • Dispatches Service Technicians to respond to repair calls and coordinates service installations.
  • Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
  • Processes and applies payments to customer accounts
  • Communicates sales leads to appropriate branch personnel.
  • Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
  • Keeps records of customer interactions, processes customer accounts, and files documents.
  • Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
  • Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

  • Starting hourly rate of $18.00 - $21.00
  • 401(k) and company matching
  • Medical, Dental and Vision Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Life insurance
  • Paid vacation and sick time
  • 9 paid holidays
Requirements:

What you’ll bring – The Person:

  • High school diploma or equivalent
  • At least 1 year of office experience required

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.