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Email Customer Support Jobs in Texas (NOW HIRING)

Customer Support Coordinator

Houston, TX · On-site

$18 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the primary point of contact for customers via phone, email, and support requests. * Answer general product and service questions while providing first-level troubleshooting support.

About the job Customer Support Advisor Our team is looking for Customer Support Advisors who enjoy ... Respond to client inquiries through phone, email, or online platforms * Monitor requests to ensure ...

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

  • PTO

Respond to customer inquiries via phone and email in a timely and professional manner. * Assist clients with order processing, account updates, and general support. * Coordinate with internal ...

Customer Support Specialist

Plano, TX

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Create invoices for new orders as they arrive via email, phone and website * Serve as backup to the retail store by assisting customers and pulling orders * Welcome, assist, give advice and guidance ...

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

  • PTO

Respond to customer inquiries via phone and email in a timely and professional manner. * Assist clients with order processing, account updates, and general support. * Coordinate with internal ...

New

Customer Support Coordinator

Houston, TX · On-site

$18 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the primary point of contact for customers via phone, email, and support requests. * Answer general product and service questions while providing first-level troubleshooting support.

Customer Support Specialist

Dallas, TX · On-site

$17.75 - $24/hr

We are seeking a Customer Support Specialist who is committed to providing outstanding service and ... Respond promptly and professionally to customer inquiries via phone, email, and internal systems

Customer Support Specialist

Carrollton, TX · On-site

$19.35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Key Responsibilities • Provide technical support via phone and email to end users and field ... customer support or technical help desk role. • Strong understanding of technical support ...

Customer Support Associate

Irving, TX · On-site

$43K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as a primary point of contact for customer inquiries via phone and email, delivering prompt ... Partner closely with team to support order management, customer follow-ups, and account needs

$43K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and email, delivering prompt and professional service Proactively identify and resolve order discrepancies, delays, or customer concerns Partner closely with team to support order management ...

Customer Support Associate

Irving, TX · On-site

$43K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as a primary point of contact for customer inquiries via phone and email, delivering prompt ... Partner closely with team to support order management, customer follow-ups, and account needs

Customer Support Associate

San Antonio, TX · On-site

$22.68/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum of 2 years of customer support experience via phone, chat, and/or email Preferred Qualifications: * Strong communication skills, including the ability to understand complex information ...

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... Providing 800# and B2B support including inbound calls/emails regarding orders, order changes ...

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions and guide customers to the right options. * Update reservations and confirm details for accuracy.

Customer Support Specialist

Carrollton, TX · On-site

$17.25 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Key Responsibilities Provide technical support via phone and email to end users and field ... customer support or technical help desk role. · Strong understanding of technical support ...

Customer Support Assistant

Dallas, TX · On-site

$52K - $57K/yr

  • PTO

Respond to customer inquiries via phone and email in a timely and professional manner. * Assist clients with order processing, account updates, and general support. * Coordinate with internal ...

Customer Support Specialist

Carrollton, TX · On-site

$19.35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Support Specialist provides remote technical support for cash recycling machines ... Provide technical support via phone and email to end users and field technicians regarding cash ...

Showing results 21-40

Email Customer Support information

See Texas salary details

$10

$21

$53

How much do email customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for email customer support in Texas is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $24.62 per hour, depending on experience, location, and employer.

What is an email customer support representative?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as an email customer support representative?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by email customer support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

What are the most commonly searched types of Email Customer Support jobs in Texas?

The most popular types of Email Customer Support jobs in Texas are:

What cities in Texas are hiring for Email Customer Support jobs?

Cities in Texas with the most Email Customer Support job openings:

Infographic showing various Email Customer Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,902 per year, or $21.6 per hour.

Customer Support Specialist

Remote Talent Cloud

Dallas, TX • Remote

$20/hr

Contractor

Posted 18 days ago


Job description

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We're looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr