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Email Customer Support Jobs in Georgia (NOW HIRING)

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues. * Troubleshoot and resolve technical issues related to the ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues. * Troubleshoot and resolve technical issues related to the ...

Yancey Bros Co

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

Yancey Bros.co

Undercarriage Customer Support Rep

Pooler, GA

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

Yancey Bros.co

Undercarriage Customer Support Rep

Dacula, GA

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

Yancey Bros.

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

Yancey Rents

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

Yancey Rents

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

Yancey Bros.

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

Yancey Bros Co

Undercarriage Customer Support Rep

Dacula, GA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Undercarriage Customer Support Representative is responsible for the measurement, report ... Basic computer skills (email, internet, basic data entry) * Work safely with caustic chemicals ...

HABASIT AMERICA INC

Customer Care Representative

Suwanee, GA · On-site

$15 - $20.25/hr

Respond professionally to customer inquiries through phone, email, CRM, and other communication channels. * Support resolution of customer concerns related to product performance, order fulfillment ...

MagVenture

Be Seen First

Medical Device Customer Support Technician

Alpharetta, GA · On-site

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support inquiries ... In this role, you will handle incoming customer calls and emails, perform initial technical ...

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Showing results 41-60

All JobsEmail Customer Support JobsEmail Customer Support Jobs in Georgia

Email Customer Support information

See Georgia salary details

$9

$19

$48

How much do email customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for email customer support in Georgia is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $10.14 and $22.31 per hour, depending on experience, location, and employer.

What is an email customer support representative?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as an email customer support representative?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by email customer support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

What are the most commonly searched types of Email Customer Support jobs in Georgia?

The most popular types of Email Customer Support jobs in Georgia are:

What are popular job titles related to Email Customer Support jobs in Georgia?

For Email Customer Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Email Customer Support jobs in Georgia look for?

The top searched job categories for Email Customer Support jobs in Georgia are:

Email Customer Support jobs near you
Infographic showing various Email Customer Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,696 per year, or $19.6 per hour.

Customer Support Technician II

Planet DDS

Atlanta, GA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

About Planet DDS
We're on a mission to fix dental software - and we're not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we're tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.
Here, you won't just join a team - you'll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you're ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.
To learn more, visit: Planet DDS.
*This is a hybrid position working 2-3x per week in our Atlanta, GA office (115 Perimeter Center Pl., 30346)
Overview
We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process improvement.
Job Duties
  • Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues.
  • Troubleshoot and resolve technical issues related to the company's products or services.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Document common issues, resolutions, and best practices for internal and external use.
  • Share insights and findings with the team to enhance overall technical support capabilities.
  • Communicate technical information in a clear and understandable manner to non-technical customers.
  • Ensure timely and accurate updates to customers regarding the status of their technical issues.
  • Identify and address customer concerns, ensuring a positive customer experience.
  • Proactively identify opportunities to improve processes and enhance the overall customer support experience.
  • Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.
  • Provide informal guidance and mentorship to junior technicians.
  • Escalate high-complexity issues appropriately while maintaining ownership through resolution.

Skills and Qualifications
  • 2-4 years of relevant experience in technical product support with a focus on troubleshooting and problem-solving.
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proficient in using support tools and software.
  • Solid problem-solving skills with a methodical and analytical mindset
  • Ability to work independently on moderate issues and contribute to team problem-solving.
  • Excellent written and verbal communication skills.
  • Ability to convey technical information to non-technical customers.
  • Strong interpersonal skills and the ability to work collaboratively.
  • Customer-focused with a strong sense of accountability and teamwork

Benefits:
  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or Vacation
  • Sick Time
  • Employee Well-Being program
  • 11 paid holidays
  • Volunteer Time Off
  • Employee Referral program
  • Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.
PLANET DDS CORE IDEOLOGY:
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
  • Collaborative - Working independently and across teams, we create scalable solutions to enable company growth
  • Empathetic - We are educated on the experience of our customers and feel vested in their success
  • Accountable - We feel ownership for the quality of our work and take pride in the positive outcomes
  • Trustworthy - We operate with integrity and honest, making promises we know that we can keep
  • Ambitious - We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
JOB CODE: 443

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