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Email Customer Service Jobs in Georgia (NOW HIRING)

Massey Services

Customer Service Specialist

Suwanee, GA · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Please email your resume TODAY!! Job responsibilities include answering incoming customer calls in ... Massey Services is an Equal Opportunity Employer and Drug Free Workplace

Only Data Entry

Remote Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Remote Customer Service Atlanta, Georgia, United States Job Openings Remote Customer Service ... You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder For ...

Guild Garage Group

Customer Service Representative

Marietta, GA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll be the voice of All 4 Seasons-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll: * Deliver top-notch service ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Georgia

Email Customer Service information

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Georgia?

The most popular types of Email Customer Service jobs in Georgia are:

What are popular job titles related to Email Customer Service jobs in Georgia?

For Email Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Georgia look for?

The top searched job categories for Email Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Email Customer Service jobs?

Cities in Georgia with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Genuine Parts Company

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Re-posted 18 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

225th of 419 rated retail wholesalers

Job description

Customer Service Representative
Summary of Job Description:
The Customer Service Representative (CSR) will work effectively and efficiently providing consistent, high quality service in a high-volume shared service center environment. Working in a team environment, the Customer Service Representative is responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels. The CSR will use a case management system to track, document and respond to inquiries using standardized best-practice processes. As the primary contact point for all customer inquiries to the ESC, it is imperative that they project a professional image through their telephone and writing skills and possess exceptional customer service skills.
Primary Duties/Responsibilities:
  • Act as a main point of contact for customer inquiries, requests and transactions
  • Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD's)
  • Work closely with GPC HR leadership to ensure that transactions are processed timely and accurately
  • Process updates to the employee's record ensuring accurate documentation for all transactions
  • Create a new case or update an existing case for every request received in the ESC's case management system
  • Work to resolve as many calls/cases as possible upon first call/contact
  • Perform daily review of open case queues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner
  • Process administrative transactions outside of the case management
  • Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries
  • Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
  • Recommend process improvements
  • Recognize, document, and inform the supervisor regarding trends in internal and external inquiries
  • Establish and maintain effective working relationships with peers, management, customers, and field HR staff

  • Exercise sound judgment when prioritizing, organizing, and monitoring inquiries while assigning emails and distributing cases timely to team
  • Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Qualifications:
  • 2-3 years prior relevant experience in a call center or service center environment
  • Superior Customer Service skills
  • Excellent oral and written communication skills
  • Customer-focused professional
  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
  • Attentive listening skills that enable asking of probing questions to aid in problem- solving and issue escalation
  • Detail oriented and able to multi-task - Good organizational skills
  • Ability to operate well under pressure - Strong problem-solving skills
  • Proficient computer skills (Microsoft Word, Microsoft Excel) - PeopleSoft and/or ServiceNow experience a plus
  • Dependable, punctual and able to achieve an appropriate level of attendance
  • Team player with a positive attitude

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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