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Email Customer Service Jobs in Georgia (NOW HIRING)

Surya Carpet

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Handle customer inquiries via email and process orders with exceptional service. * Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service. * Data ...

Surya Carpet

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Handle customer inquiries via email and process orders with exceptional service. * Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service. * Data ...

Surya Systems

Customer Service Representative

White, GA · On-site

$14.25 - $19.25/hr

Handle customer inquiries via email and process orders with exceptional service. * Answering inquiries timely and accurately to ensure customer receive inquiries with exceptional service. * Data ...

INHABIT IQ

Email Marketing Manager

Alpharetta, GA · On-site +1

Customer Service experience required Education Requirements * BA in marketing or related field or minimum 2 years of email marketing experience required Type * Full Time, Salaried, Exempt Location

Service Experts

Customer Service Representative I

Duluth, GA · On-site

$14.75 - $20/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Handles and resolves a variety of customer concerns, complaints, and questions by phone, email ...

Service Experts

Customer Service Representative I

Duluth, GA · On-site

$14.75 - $20/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Handles and resolves a variety of customer concerns, complaints, and questions by phone, email ...

Scan-Group

LTL Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Handle customer service emails, rate emails, and answer/make phone calls. * Validate and process new orders received in TMS within 10 minutes. * Monitor dispatched orders and communicate with ...

Scangroup

LTL Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Handle customer service emails, rate emails, and answer/make phone calls. * Validate and process new orders received in TMS within 10 minutes. * Monitor dispatched orders and communicate with ...

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Showing results 21-40

All JobsEmail Customer Service JobsEmail Customer Service Jobs in Georgia

Email Customer Service information

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Georgia?

The most popular types of Email Customer Service jobs in Georgia are:

What are popular job titles related to Email Customer Service jobs in Georgia?

For Email Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Georgia look for?

The top searched job categories for Email Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Email Customer Service jobs?

Cities in Georgia with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative (CSR)

M S International Inc.

Austell, GA • On-site

$18.75 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.
Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 01:00 PM
Seniority Level: Entry Level
Employment Type: Full-time
Compensation: This hourly, non-exempt position pays from $18.75 to $21.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $54,400 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Build and nurture strong customer relationships.
  • Assist customers in selecting the appropriate products for their needs.
  • Retrieve and bring product samples to customers in the showroom
  • Address customer issues related to transactions, deliveries, and products
  • Accurately maintain customer contact information and transaction records.
  • Follow up with customers on quotes, inquiries, and sales opportunities.
  • Process sales transactions, payments, and generate sales orders.
  • Schedule deliveries and coordinate logistics for material shipments.
  • Create shipping orders and packing lists.
  • Answer inbound sales calls and proactively make outbound calls.
  • Ensure showroom displays are maintained to the highest standards.
  • Monitor stock levels to ensure efficient processing of customer orders.
  • Support trade customers by understanding their project needs and recommending suitable MSI materials.
  • Maintain marketing materials for easy customer access.
  • Collaborate with Sales Representatives to keep account transactions and inventory up to date.
  • Stay informed about company products and services.
  • Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:
  • High School Diploma required; some college coursework preferred.
  • Minimum of 1 year of customer service experience.
  • Strong communication skills with a positive, solution-oriented approach.
  • Attentive to customer needs and details.
  • Proven ability to manage multiple tasks simultaneously.
  • Goal-oriented with a focus on delivering excellent customer service.
  • Strong math skills and the ability to perform quick calculations.
  • Proficient with PCs and navigating a multi-window environment.
  • Intermediate skills in MS Outlook, Word, and Excel.
  • Bilingual (Spanish) preferred.

This role has the following physical demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  • The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
  • Referral, holiday, and annual bonuses or commission opportunities
  • Eligibility for an annual merit-based increase
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability;
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

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