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Email Chat Support Jobs in Tennessee (NOW HIRING)

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level ... email and technical support requests; and to document, track and monitor issues ensuring a timely ...

Allevia Technology

General Support Technician

Maryville, TN · On-site

$40K - $45K/yr

We are looking for a General Support representative who gets excited about starting the process of ... Ensure that the client's needs are understood and addressed Start tickets for phone/email/chat/walk ...

Workwear

Customer Support Representative

Nashville, TN

$15.50 - $21/hr

Handle inbound and outbound customer communications across multiple channels (phone, email, and live chat), delivering exceptional customer service and support. * Process customer orders accurately ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Provide exceptional technical support to end-users via phone, email, chat, and in-person for hardware, software, and network related issues. * Diagnose and resolve technical problems, including ...

Kele

Technical Sales Support Specialist

Memphis, TN · On-site

We are currently hiring for the role of Technical Sales Support Specialist . SUMMARY Provides ... phone, e-mail, chat and fax communications. * Assists with project specification and drawing ...

KELE

Technical Sales Support Specialist

Memphis, TN · On-site

We are currently hiring for the role of Technical Sales Support Specialist . SUMMARY Provides ... phone, e-mail, chat and fax communications. * Assists with project specification and drawing ...

American Lebanese Syrian Associated Charities

$16.50 - $21.25/hr

Provide outstanding service through phone, email, chat, text messaging, and social media platforms. * Support fundraising efforts and Fitness Programs through participant engagement, donor ...

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Email Chat Support information

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Tennessee? The most popular types of Email Chat Support jobs in Tennessee are:
What are popular job titles related to Email Chat Support jobs in Tennessee? For Email Chat Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Tennessee look for? The top searched job categories for Email Chat Support jobs in Tennessee are:
What cities in Tennessee are hiring for Email Chat Support jobs? Cities in Tennessee with the most Email Chat Support job openings:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Tennessee as of July 2026, with employment types broken down into 69% Full Time, 19% Part Time, 4% Temporary, and 8% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution.
Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Journeys

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Posted 2 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

88th of 104 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails -assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
  • Sunday: 10:00 AM - 7:00 PM
  • Monday-Friday: 7:00 AM - 8:00 PM
  • Saturday: 9:00 AM - 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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