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Email Chat Support Jobs in Minnesota (NOW HIRING)

Banner Engineering

Applications Engineer

Plymouth, MN · On-site

$82K - $116K/yr

Manage and prioritize multiple communication channels including phone, email, chat, and direct sales team inquiries, while delivering consistent and responsive technical support. * Use Customer ...

Milwaukee Tool

Repair Technician

Minneapolis, MN · On-site

$19 - $26/hr

... of customer support and satisfaction, and drive operational efficiency in the Factory Service ... phone, email, chat, or in-person interactions. * Engage with end users to understand product ...

Vestwell

Coordinator, Saver Services

Austin, MN · On-site

$50K - $55K/yr

Responding to inbound inquiries via email, chat, and phone Primarily supporting individuals saving in 401(k), 403(b), IRA, 529, ESA, and other workplace savings plans by: * Providing complete ...

Milwaukee Tool

Repair Technician

Minneapolis, MN

$19 - $26/hr

... phone, email, chat, or in-person interactions. * Engage with end users to understand product ... Support initiatives to improve operational efficiency and effectiveness. * Helpimplementation and ...

MoneyGram

Operations Specialist

Minneapolis, MN · On-site

$19.23 - $31.25/hr

... partner support, or financial services. * Experience in settlement reconciliation, inventory ... email, chat). * Detail-oriented with strong documentation and audit trail management skills.

Cetera

Operations Professional

Saint Cloud, MN · Hybrid

... support. * Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc. * Respond to telephone/email/chat ...

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

Acquire in-depth knowledge of ImageTrend products and service offerings to support our clients and troubleshoot their issues, including answering incoming calls, emails or chat questions from ...

Cetera

Operations Professional

Saint Cloud, MN · Hybrid

... support. * Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc. * Respond to telephone/email/chat ...

Cetera

Operations Professional

Saint Cloud, MN

$21 - $24/hr

Respond to telephone/email/chat or written correspondence inquiries from internal and external ... Not many teams can say that they support people's dreams coming to life. We happen to do that every ...

Cetera

Operations Professional

Saint Cloud, MN

$21 - $24/hr

Respond to telephone/email/chat or written correspondence inquiries from internal and external ... Not many teams can say that they support people's dreams coming to life. We happen to do that every ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Minnesota

Email Chat Support information

See Minnesota salary details

$14

$25

$43

How much do email chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for email chat support in Minnesota is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Minnesota?

The most popular types of Email Chat Support jobs in Minnesota are:

What job categories do people searching Email Chat Support jobs in Minnesota look for?

The top searched job categories for Email Chat Support jobs in Minnesota are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,064 per year, or $25.5 per hour.

Applications Engineer

Banner Engineering

Plymouth, MN • On-site

$82K - $116K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Banner Engineering rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

99th of 490 rated machine equipment manufacturers

Job description

Why Work at Banner?
For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.
Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.
Position Summary
The Applications Engineer plays a key role in supporting the Banner sales team by developing customer solutions using Banner's broad portfolio of hardware products and systems. This role serves as technical support for all Banner products, with a focus on hardware implementation guidance, product selection, system design, and troubleshooting. Applications Engineers work closely with outside sales teams to create effective, real world solutions tailored to customer needs. You will be part of a collaborative team of technical experts focused on strengthening customer relationships and delivering practical automation solutions in a fast paced environment.
This position reports to Applications Engineer Manager
What You'll Be Doing
This is a great opportunity for someone who enjoys working collaboratively and individually, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.
Key Responsibilities
  • Providing technical consultation and Banner product portfolio support service to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers, with a focus on product selection, hardware implementation and integration.
  • Supporting the sales regions with tasks such as vetting and processing, product returns with technical issues (RMA requests) and assisting with pricing and availability questions.
  • Manage and prioritize multiple communication channels including phone, email, chat, and direct sales team inquiries, while delivering consistent and responsive technical support.
  • Use Customer Relationship Management (CRM) software to document technical summaries, customer information, and sales opportunities accurately and in a timely manner for all cases worked.
  • Collaborate with Engineering teams to identify and support hardware or configuration changes to existing products to meet unique application requirements.
  • Support proof-of-concept builds and pre-sales technical evaluations in collaboration with the sales team.
  • Conducting in-house tests to solve real-life customer applications.
  • Assist with product training for internal and external audiences, both in person and remotely, focused on application use and system setup.

What You Bring to the Table
To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to support individuals with disabilities.
Required
  • Bachelor's degree in Engineering, Physics or related technical field, or equivalent professional experience
  • 2 - 3 years of experience in Applications Engineering, technical assistance, product service, sales, or related field
  • Experience working within an industrial automation environment.
  • Customer-facing or technical support experience.

Preferred
  • Knowledge of wireless, vision, safety, photoelectric, measurement & inspection, and lighting products.
  • Familiarity with industrial automation controls, including networking and industrial communication.
  • Experience delivering product training.
  • Technical knowledge of electronics, PLC's and SCADA.
  • Experience using Office 365, Oracle Enterprise Resource Planning (ERP) and Salesforce CRM preferred.

What to Expect at Work
Physical Demands
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to support individuals with disabilities.
  • Sit for up to 8 hours per day.
  • Continuous movement, walking, or standing.
  • Exposed to a computer screen for extended periods
  • May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
  • Communicate with others frequently.
  • Occasionally lift and/or move objects up to 25 pounds.

Working Environment
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.
  • Corporate office environment - indoor and climate-controlled

Pay and Benefits
Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:
  • 401(k) with match
  • Student Loan 401(k) match program
  • Medical, Dental, and Vision Insurance Plans
  • HSA (Health Savings Account) with company contribution
  • Paid Time Off (PTO)
  • Sales and Profit Sharing Eligibility
  • Flexible work hours
  • Life Insurance
  • Paid Parental Leave
  • Pet Insurance

Base Pay Range: $82,245.00 - $116,033.00
*Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.
Core Values
Customer Driven, Accountability Focused, Integrity Always, New Solutions - Every Day
If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you'll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.
Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V
This job description reflects management's assignment of key responsibilities. It does not prescribe or restrict the tasks that may be assigned.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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