Your Next Mission: Keep Advanced Manufacturing Running
Looking for meaningful field work where every fix matters? EMAG empowers specialists like you with hands-on challenges, global expertise, and standout benefits—featuring a strong 401(k) match and a $0 employee premium on medical, dental, and vision coverage.
Role Focus
- Territory: Primarily supports North and South Carolina; remote/home-based within the region.
- Travel: Frequent trips by car and airplane to customer facilities.
Impact You’ll Make
- Commission and certify CNC machines and automation cells to specification.
- Diagnose mechanical, electrical, and control issues using documentation, performance reports, and on-site inspection.
- Drive corrective actions—repair, replacement, or adjustment—coordinating with engineering and customer service to accelerate resolution.
- Deliver on-site troubleshooting support and technical guidance.
- Document service activities and analyze recurring issues to inform design, production, and service enhancements.
- Author/update service bulletins and handbooks based on field insights and engineering changes.
- Lead safety-focused training sessions for customers and internal teams.
- Serve as the communication bridge between customers and EMAG to ensure a superior service experience.
- Maintain impeccable safety and housekeeping standards; represent EMAG with professionalism.
What You Bring
- Associate’s degree (A.A.) from a 2-year college/technical school or equivalent experience, plus 3–5 years with a machine tool company (or a comparable mix of education and experience).
- Structured problem-solving approach; adept at analyzing data and developing alternatives.
- Team-oriented troubleshooter who handles tough customer situations with composure.
- Solid technical and mechanical understanding of EMAG or similar machine tools and automation platforms.
- Working knowledge of ISO 9001 and basic knowledge of ISO 14001.
- Commitment to safety and a clean, organized work environment.
- Professional communication and appearance.
- Ability to work long hours and overtime when required; reliable transportation for frequent regional and air travel.
Core Proficiencies
- Industrial and Manufacturing Engineering
- Troubleshooting Skills
- CNC Machine Installation
- Industrial Robot Programming
- Electrical Installation
- Troubleshooting Industrial Automation Equipment
- Electrical / Electronic Systems
- Field Service Readiness
Tools & Tech
- CNC Automation Solutions
- Power Tools
Grow With EMAG
Develop your skills through challenging field work, continuous learning, and international collaboration—backed by benefits that include a $0 employee premium on medical, dental, and vision, plus a healthy 401(k) match.