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Eligibility Assistant Jobs in Indiana (NOW HIRING)

MTM Transit

Eligibility Assistant

Indianapolis, IN · On-site

$20/hr

The Eligibility Assistant provides daily administrative and reception support to the Program Director, Operations Manager, Mobility and ADA Assessment staff. Duties include general clerical, data ...

MTM Transit

Eligibility Assistant

Indianapolis, IN · On-site

$20/hr

The Eligibility Assistant provides daily administrative and reception support to the Program Director, Operations Manager, Mobility and ADA Assessment staff. Duties include general clerical, data ...

MTM Transit

Eligibility Assistant

Indianapolis, IN · On-site

$20/hr

The Eligibility Assistant provides daily administrative and reception support to the Program Director, Operations Manager, Mobility and ADA Assessment staff. Duties include general clerical, data ...

DFR

Eligibility Assistant - Receptionist

Angola, IN · On-site

$14/hr

  • PTO

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Receptionist

Angola, IN

$14/hr

  • PTO

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Receptionist

Franklin, IN · On-site

$14/hr

  • PTO

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Receptionist

Franklin, IN · On-site

$14/hr

  • PTO

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

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Eligibility Assistant information

See Indiana salary details

$8

$18

$27

How much do eligibility assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for eligibility assistant in Indiana is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.14 per hour, depending on experience, location, and employer.

What is an eligibility assistant?

An eligibility assistant is a professional who helps determine if individuals qualify for specific programs or benefits, often working with government agencies or healthcare providers. They review applications, verify information, and ensure compliance with eligibility criteria, frequently using specialized software and documentation. Strong attention to detail and knowledge of eligibility requirements are essential for this role.

What are the key skills and qualifications needed to thrive as an eligibility assistant, and why are they important?

To thrive as an Eligibility Assistant, you need a strong understanding of eligibility criteria, data entry, and basic administrative procedures, often supported by a high school diploma or equivalent. Familiarity with case management software, government benefits systems, and document management tools is typically required. Attention to detail, strong organizational skills, and effective communication are essential soft skills for this role. These capabilities ensure accurate processing of applications, compliance with regulations, and efficient service to clients seeking assistance.

What are some common challenges eligibility assistants face when handling client applications, and how can they be addressed?

Eligibility Assistants often encounter challenges such as incomplete documentation, tight deadlines, and complex eligibility requirements. To address these, it's important to maintain strong organizational skills, communicate clearly with applicants to gather missing information, and stay up to date with policy changes. Collaborating closely with team members and supervisors can also help ensure applications are processed efficiently and accurately, leading to better outcomes for both clients and the organization.

What does an eligibility assistant do?

An Eligibility Assistant is responsible for reviewing applications and supporting documents to determine if individuals qualify for various government or organizational programs, such as healthcare, food assistance, or unemployment benefits. They collect and verify information, explain program requirements, and help applicants complete the necessary paperwork. Additionally, they may answer questions from applicants, update records, and ensure compliance with relevant policies and regulations.

What is the difference between Eligibility Assistant vs Eligibility Specialist?

AspectEligibility AssistantEligibility Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; often additional certifications or training in healthcare or social services
Work EnvironmentAdministrative offices, healthcare facilities, government agenciesHealthcare settings, social service agencies, government programs
Employer & Industry UsagePublic assistance programs, healthcare providers, government agenciesMedicaid/Medicare programs, social services, healthcare organizations
Common Search & Comparison IntentUnderstanding entry-level roles assisting with eligibility processesSeeking detailed responsibilities and qualifications for specialized eligibility roles

Eligibility Assistants typically handle administrative tasks related to verifying eligibility, while Eligibility Specialists perform more in-depth assessments and decision-making regarding program qualifications. Both roles are essential in healthcare and social services, but Specialists usually require additional training or certifications for complex cases.

What are the most commonly searched types of Eligibility jobs in Indiana?

The most popular types of Eligibility jobs in Indiana are:

What are popular job titles related to Eligibility Assistant jobs in Indiana?

For Eligibility Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Eligibility Assistant jobs in Indiana look for?

The top searched job categories for Eligibility Assistant jobs in Indiana are:

What cities in Indiana are hiring for Eligibility Assistant jobs?

Cities in Indiana with the most Eligibility Assistant job openings:

Eligibility Assistant jobs near you
Infographic showing various Eligibility Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,498 per year, or $18 per hour.

Eligibility Assistant

MTM Transit

Indianapolis, IN • On-site

$20/hr

Other

Posted 16 days ago

MTM Transit rating

6.3

Company rating: 6.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

84th of 98 rated public transport

Job description

Make a Difference
At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What Will Your Job Look Like?
The Eligibility Assistant provides daily administrative and reception support to the Program Director, Operations Manager, Mobility and ADA Assessment staff. Duties include general clerical, data entry, process picture ID's, processing mail-in applications, manage faxes and maintenance of spreadsheets and reporting.
This position will be onsite at 2425 West Michigan Street Indianapolis, IN 46222
What you'll do:
  • Ensure all Applicant's documents are complete, naming the documents accordingly and attach to the appropriate case
  • Assist Applicants with completing incomplete documents
  • Scan ADA applications, interview guides and other documents into the Applicant's case in MTM Access
  • Maintain program spreadsheets and reports
  • Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator
  • Assist with conducting follow-up phone calls
  • Maintain ongoing communication with the Quality Assurance team and the management team in regards to, violation of contractual deadlines and/or possible liquidated damages
  • Enter all contact information is entered into appropriate software system
  • Take applicant photo
  • Maintain schedule for Interviews and Functional Assessments
  • Maintain confidentiality and comply with HIPAA regulations
  • Provide general office and administrative support:
    • Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors
    • Create mailings for appointment reminders and eligibility expiration notification
    • Create packets, letters & copies as needed
    • Enter all mailed information and dates into appropriate software system; Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed
    • Anticipate needed supplies and order replacement supplies in a timely manner
    • Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically
  • Review recertification files and other required files
  • Conduct marking and tethering duties, as needed
  • Report promptly any complaints or unusual circumstances that may arise to Management
  • Manage all office equipment, including printers and photocopier
  • Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
  • Serve as contact for all office machines, building maintenance, equipment maintenance and other vendor services as required
  • Establish and maintain effective working relationships with Employees, Supervisors, other agencies, participants, external partners and the general public
  • Communicate professionally with Senior Leaders internally and externally
  • Adhere to all MTM established protocols and policies
What you'll need:
Experience, Education & Certifications:
  • High School diploma or G.E.D equivalent
  • 1 year experience working with the ADA and/or elderly population
  • 2 years of customer service experience
  • 2 years of administrative support experience
  • Intermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word & Excel
Skills:
  • Ability to type 40 wpm
  • Project a professional image of MTM
  • Desire to work with different kinds of software technology
  • Exemplary communication and phone skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Ability to work independently and as part of a team
  • Ability to identify with customer needs and circumstances
  • Ability to handle multiple tasks and situations
  • Ability to maintain high level of confidentiality
  • Ability to follow specific instructions
Even better if you have...
  • College Degree

Starting Salary of $20/hr.
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
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About MTM Transit

Sourced by ZipRecruiter

Industry

Special transit systems transportation

Company size

1,001 - 5,000 Employees

Headquarters location

Lake Saint Louis, MO, US

Year founded

2009

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