Element Fleet Management Customer Service Jobs (NOW HIRING)

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a detail-oriented professional to join our team as Fleet Specialist, Associate Fleet Manager. In this role, you will manage the delivery of client fleet programs by executing critical day-to-day operational tasks and reporting functions. Embedded within the client team but fully backed by Element, you will be responsible for tactical execution, data management, supplier communication, and administrative process support. Your contributions will enable the Fleet Manager to focus on strategic priorities, while you ensure flawless execution and exceptional client service.

What You'll Do

• Support the Fleet Manager with operational activities, including vehicle ordering and disposition, compliance management, and reporting.
• Take direction from the Fleet Manager on strategic projects and contribute through research, coordination, and execution support. Demonstrate initiative by anticipating needs and proactively assisting with project planning and follow-through.
• Assist in maintaining accurate inventory of vehicles, equipment, titles, and other client fleet assets.
• Prepare and deliver scheduled and ad hoc reporting related to fleet performance, compliance, and vehicle utilization.
• Act as liaison between Element internal teams and client contacts to facilitate timely resolution of operational needs and service requests.
• Coordinate with suppliers to ensure consistent delivery of services and support issue resolution.
• Recommend best-in-class fleet practices to improve operations and compliance; final decisions are made by the Fleet Manager.
• Identify and share recommendations for process enhancements and operational efficiencies with the Fleet Manager.
• Contribute to high client satisfaction by providing responsive, proactive, and reliable fleet operations support.
• Support FPS team initiatives and internal process improvement projects as capacity allows.

Basic Qualifications

• 2-5 years of relevant experience in client success, fleet operations support, or logistics coordination, preferably within a B2B service environment.
• Minimum of 1 year of direct fleet management experience required.
• CAFS (Certified Automotive Fleet Specialist) certification is required or must be obtained within 12-18 months of hire.
• Effectively prioritizes and manages multiple deadlines in a dynamic, fast-paced environment while maintaining quality and responsiveness.
• Communicates clearly, professionally, and confidently-both verbally and in writing-across internal teams, clients, and external partners.
• Proven ability to manage client expectations and deliver value through consistent, results-oriented support in deadline-driven environments.

Preferred Qualifications

• Education: College/University degree preferred.
• Experience with Smartsheet, Microsoft Excel, and fleet management systems is strongly preferred.
• Possesses foundational knowledge of fleet management principles; prior direct industry experience is strongly preferred and considered a competitive advantage.
• Builds trust and maintains strong, collaborative relationships with both internal stakeholders and client-facing teams.
• Demonstrates strong ownership and accountability in managing follow-ups and ensuring task completion.
• Analyzes operational challenges to identify root causes and drive practical, collaborative solutions.

Location Warrendale, PA

Compensation

The hiring base salary range for this position is $60,400 -$83,050 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

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What's in it for You
A culture of innovation, empowerment, decision-making, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your resume and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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