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Electro Voice Jobs (NOW HIRING)

Keenfinity

Technical Support Specialist

Burnsville, MN · On-site

$28.33 - $33.65/hr

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and ...

Keenfinity

Director of Global Branding

Burnsville, MN · On-site

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and ...

Keenfinity

Mechanical Engineer

Burnsville, MN · On-site

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and ...

Keenfinity

Mechanical Engineer

Burnsville, MN

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and ...

Keenfinity

Mechanical Engineer

Burnsville, MN

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and ...

Keenfinity

Intercom System Engineer

Burnsville, MN · On-site +1

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and ...

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Keenfinity

Technical Support Specialist

Burnsville, MN · On-site

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and ...

New

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Electro Voice information

What are Electro Voice jobs?

Electro Voice jobs typically refer to positions at Electro-Voice, a company known for designing and manufacturing professional audio equipment such as microphones, speakers, and sound systems. Careers at Electro-Voice can include roles in engineering, sales, marketing, customer support, and manufacturing. Employees may work on developing new audio technologies, supporting customers, or managing sales channels. These roles are well-suited for individuals interested in audio technology, electronics, and the professional sound industry.

What are the key skills and qualifications needed to thrive as an audio engineer, and why are they important?

To thrive as an Audio Engineer, you need a solid understanding of sound theory, audio signal flow, and experience with recording and mixing, often supported by a degree or certification in audio engineering or related fields. Familiarity with digital audio workstations (DAWs) such as Pro Tools, Logic Pro, and hardware like mixing consoles and microphones is typically required. Strong communication, attention to detail, and problem-solving skills help you collaborate with artists and troubleshoot technical issues. These skills ensure high-quality audio production and smooth workflow in live and studio environments.

What are some common challenges faced by audio engineers working with Electro-Voice equipment during live events?

Audio engineers using Electro-Voice equipment in live event settings often encounter challenges such as adapting to varying acoustics in different venues, ensuring seamless integration with other sound systems, and optimizing microphone and speaker placement for clear audio coverage. They must also quickly troubleshoot issues like feedback or connection problems under time constraints. Strong collaboration with event coordinators and other technical staff is essential to deliver high-quality sound experiences for audiences.

What is the difference between Electro Voice vs Audio Engineer?

AspectElectro VoiceAudio Engineer
CredentialsTechnical certifications, audio equipment knowledgeAudio engineering degree or certification
Work EnvironmentSound equipment manufacturing, live sound, installationsRecording studios, live events, broadcasting
Industry UsageManufacturers, sound system providersMedia, entertainment, broadcasting

Electro Voice is a manufacturer specializing in audio equipment, while an Audio Engineer designs, operates, and maintains sound systems. Electro Voice produces the gear that Audio Engineers use, making their roles interconnected but distinct in focus and responsibilities.

More about Electro Voice jobs

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Cities with the most Electro Voice job openings:

What states have the most Electro Voice jobs?

States with the most job openings for Electro Voice jobs include:

What job categories do people searching Electro Voice jobs look for?

The top searched job categories for Electro Voice jobs are:

Electro Voice jobs near you
Infographic showing various Electro Voice job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 91% In-person, and 9% Remote job distribution.

Technical Support Specialist

Burnsville, MN • On-site

Keenfinity
See more jobs at Keenfinityexternal

$28.33 - $33.65/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Company Description
The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing. With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound.
At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology - we secure, connect, and amplify the moments that matter in life.
Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future - boldly, customer-focused and with a strong team spirit.
Job Description
Electro-Voice Dynacord is seeking a customer-focused Technical Support Specialist to provide frontline technical support for professional audio products across the Americas. This position serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing issues, resolving common problems, documenting support cases, and escalating complex issues to advanced support teams when necessary. Successful candidates will combine strong technical troubleshooting skills with exceptional customer service capabilities and a commitment to delivering a positive customer experience.
Key Responsibilities
Customer Support
  • Provide phone, email, and chat support for Electro-Voice and Dynacord products.
  • Serve as the primary technical point of contact for customers throughout the Americas.
  • Deliver professional, empathetic, and technically accurate customer assistance.
  • Assist customers with product configuration, setup, operation, and troubleshooting.

Case Management
  • Create and maintain support cases in Service Cloud.
  • Document all customer interactions and technical findings.
  • Ensure accurate and complete case records.
  • Manage support cases through resolution or escalation.

Technical Troubleshooting
  • Diagnose user errors, configuration issues, and potential product failures.
  • Resolve common and recurring technical issues.
  • Determine when escalation to Growth Technical Support is required.
  • Initiate RMAs when technically justified.

Knowledge Management
  • Identify recurring issues and support trends.
  • Create new knowledge base articles when gaps are identified.
  • Improve existing documentation based on customer interactions.
  • Contribute to continuous improvement of support processes.

Collaboration
  • Work closely with Growth Technical Support and Engineering teams.
  • Participate in product and technical training.
  • Support internal testing and validation activities as needed.
  • Assist with development of customer-facing documentation.

Qualifications
Required Qualifications
  • Associate's degree, technical certification, or equivalent experience.
  • Minimum 2-5 years of technical support, field support, or customer support experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to customers of varying skill levels.
  • Experience using CRM or case management systems.
  • Demonstrated customer service skills with the ability to remain professional, empathetic, and solution-focused when supporting customers.
  • Experience supporting professional audio systems.
  • Knowledge of loudspeakers, amplifiers, DSP platforms, networking, and audio signal flow.

Preferred Qualifications
  • CTS certification
  • Experience with Electro-Voice, Dynacord, Sonicue, IRIS-Net, or similar platforms.
  • Familiarity with Dante, AV networking, and audio system configuration.
  • Experience creating technical documentation or knowledge base articles.
  • Professional proficiency in Spanish, French, or Portuguese is considered a strong advantage.
  • Experience supporting customers across multiple countries, languages, and cultures.

Additional Requirements
  • Ability to work on staggered schedules supporting 7:00 a.m. - 7:00 p.m. Central Time coverage.
  • Ability to work from Burnsville, Minnesota.
  • Occasional travel for training, product launches, or industry events.

Technical Support Specialist (Bilingual)
One of the two positions should additionally require:
  • Professional proficiency in both English and Spanish.
  • Ability to provide phone, email, and chat support in both languages.
  • Ability to translate customer requirements and technical solutions accurately.
  • Support for customers throughout the Americas as needed.

Additional Information
The U.S. hourly rate for this full-time position is from $28.33-$33.65 per hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.
In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans-including medical, dental, vision, disability, and life insurance-as well as the company's 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group's paid time off and sick leave programs in accordance with applicable policies.
  • Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
  • Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
  • All of your information will be kept confidential according to EEO guidelines.

At Keenfinity we don't just build innovative solutions - we shape a smarter, more connected world through technology. We value different backgrounds, ideas, and experiences and we're committed to growing, learning, and celebrating success as one team. Everyone is welcome here - we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.
Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.
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