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Your Opportunity as the Analyst, Health & Welfare Plans Administration Receive training and hands‑on experience learning internal HR systems and external vendor platforms, including data integrations and file transfers used to administer the Company’s health and welfare benefits. Build foundational knowledge of benefit programs, applicable laws and regulations, and operational best practices while supporting the day‑to‑day delivery of Total Rewards programs.

Location: Orrville, OH

Work Arrangements: Hybrid, 35% in office expectation

• Learning and applying the laws and regulations that govern health and welfare benefits
• Reviewing and updating employee, retiree, dependent, and beneficiary data in Workday and third‑party administration systems
• Reviewing, analyzing, and processing benefit events and benefit elections in Workday, including enrollments, qualifying life event changes, and terminations, in accordance with plan rules and regulatory requirements
• Monitoring system integrations to ensure successful and accurate processing; partnering with HRIS or senior team members to research and resolve issues as needed
• Identifying and troubleshooting system or process errors, escalating more complex or specialized issues to senior team members
• Partnering with HR Communications and internal/external vendors to prepare and distribute participant communications and required legal notices
• Completing daily administrative activities such as monitoring HR Shared Services mail, check processing, submitting life insurance claims, and generating or mailing retiree correspondence

• Triaging participant cases assigned to the Total Rewards Operations team
• Researching and resolving benefit‑related inquiries in accordance with Company policies and applicable laws
• Delivering responsive and professional customer service to internal and external stakeholders, including handling sensitive or complex situations with care and professionalism

• Bachelor’s degree required (Human Resources, Business, Analytics, or related field)
• Strong analytical and problem‑solving skills
• Strong attention to detail and commitment to data accuracy
• Effective verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines in a team‑oriented environment
• Ability to handle confidential information with professionalism and discretion
• Comfort using Microsoft Office tools; familiarity with Excel for basic data review, formulas, or reporting

• Experience with Workday or other HR/Benefits systems
• Experience working within an HR function or benefits function

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. Stay connected with us on LinkedIn

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

Learn more about our Thrive Together purpose At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs. Learn more about working at Smucker Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company. Learn more about our hiring process

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.