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Educational Customer Success Manager Jobs in Rochester, NY

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Educational Customer Success Manager information

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$32.1K

$82K

$138.1K

How much do educational customer success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for educational customer success manager in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What does an educational customer success manager do?

An Educational Customer Success Manager helps schools, educators, and institutions successfully implement and use educational products or services. They provide ongoing support, training, and guidance to ensure clients achieve their desired outcomes and maximize the value of the solutions provided. Their role often involves building strong relationships, understanding the unique needs of educational organizations, and proactively addressing any challenges or concerns. By acting as a bridge between the company and the client, they help improve user satisfaction and long-term engagement.

How does an educational customer success manager typically collaborate with educators and internal teams to ensure client satisfaction?

Educational Customer Success Managers work closely with teachers, administrators, and internal product or support teams to ensure clients are fully supported in using educational technology or services. They regularly communicate with educators to understand their needs, provide tailored training or resources, and relay feedback to development teams for product improvements. This role often involves coordinating onboarding, troubleshooting issues, and organizing professional development sessions, all while acting as a bridge between clients and the company. Effective collaboration and proactive problem-solving are key to maintaining high client satisfaction and fostering long-term partnerships.

What are the key skills and qualifications needed to thrive as an educational customer success manager, and why are they important?

To thrive as an Educational Customer Success Manager, you need a background in education or edtech, strong communication skills, and experience in customer relationship management. Familiarity with learning management systems (LMS), customer success platforms like Salesforce or Zendesk, and relevant certifications such as Customer Success Manager (CSM) are typically valuable. Exceptional interpersonal skills, problem-solving abilities, and a proactive approach help you build trust and drive adoption among educators and institutions. These skills are crucial for ensuring client satisfaction, retention, and the effective implementation of educational solutions.

What are popular job titles related to Educational Customer Success Manager jobs in Rochester, NY?

For Educational Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Educational Customer Success Manager jobs in Rochester, NY look for?

The top searched job categories for Educational Customer Success Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Educational Customer Success Manager jobs?

Cities near Rochester, NY with the most Educational Customer Success Manager job openings:

Educational Customer Success Manager jobs near you
Infographic showing various Educational Customer Success Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,957 per year, or $39.4 per hour.

Remote BCBA | Your Next Career Upgrade

BK Behavior

Rochester, NY • On-site, Remote

$73K - $89K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Board Certified Behavior Analyst
We are seeking a Board Certified Behavior Analyst (BCBA) to provide remote Applied Behavior Analysis (ABA) services to children and families across multiple states. In this role, you will conduct assessments, develop and oversee individualized treatment plans, supervise behavior technicians, and collaborate with caregivers to support meaningful and measurable progress.
Responsibilities
  • Conduct behavioral assessments and develop individualized ABA treatment plans
  • Provide clinical supervision and guidance to behavior technicians implementing programs
  • Monitor client progress and adjust treatment plans as needed
  • Collaborate with caregivers and multidisciplinary teams to support treatment goals
  • Maintain accurate documentation and ensure services align with ethical and clinical standards

Qualifications
  • Active BCBA certification in good standing
  • Master's degree in Behavior Analysis, Psychology, Education, or a related field
  • Experience providing ABA services to individuals with autism or developmental disabilities preferred
  • Strong communication and organizational skills

What We Offer
  • Fully remote position with flexible scheduling
  • No minimum or maximum caseload requirements
  • No non-compete agreements
  • LBA Expansion Program with support and reimbursement for additional state licensure
  • A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and professional success

Apply