As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
EdTech Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
EdTech Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
This role owns the full customer support and onboarding experience prior to engineering escalation ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Quick apply
This role owns the full customer support and onboarding experience prior to engineering escalation ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
This role owns the full customer support and onboarding experience prior to engineering escalation ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
This role owns the full customer support and onboarding experience prior to engineering escalation ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Human Resources Manager
Tampa, FL · On-site
... EdTech, Government (Municipal, State/Provincial, and Federal), Health and MedTech, Healthcare and ... Oversee employee onboarding and orientation programs. Administer employee benefits and compensation ...
Human Resources Manager
Tampa, FL · On-site
... EdTech, Government (Municipal, State/Provincial, and Federal), Health and MedTech, Healthcare and ... Oversee employee onboarding and orientation programs. Administer employee benefits and compensation ...
Product Support & Success Manager
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Product Support & Success Manager
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Product Adoption Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Product Adoption Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
As the Product Adoption Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Quick apply
As the Product Adoption Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... • Onboarding sequences for new staff and newly onboarded schools • Ensure all training content is pedagogically sound, adult learning-aligned, and directly connected to classroom and school ...
... • Onboarding sequences for new staff and newly onboarded schools • Ensure all training content is pedagogically sound, adult learning-aligned, and directly connected to classroom and school ...
... • Onboarding sequences for new staff and newly onboarded schools • Ensure all training content is pedagogically sound, adult learning-aligned, and directly connected to classroom and school ...
Quick apply
... • Onboarding sequences for new staff and newly onboarded schools • Ensure all training content is pedagogically sound, adult learning-aligned, and directly connected to classroom and school ...
Customer Experience Manager
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Experience Manager
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Manager
Fort Lauderdale, FL · On-site +1
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Product Success Manager
Fort Lauderdale, FL · On-site +1
As the Product Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Product Success Manager
Fort Lauderdale, FL · On-site +1
As the Product Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
AI Product Support Specialist
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
AI Product Support Specialist
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Specialist
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Customer Success Specialist
Fort Lauderdale, FL · On-site +1
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
... from onboarding and product adoption to ongoing support and customer success. You will work ... EdTech platform support or implementation * Strong written communication skills with the ability to ...
Edtech Onboarding information
What is Edtech Onboarding?
Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.
What are the key skills and qualifications needed to thrive as an Edtech Onboarding Specialist, and why are they important?
To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.
What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?
One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.
What is the difference between Edtech Onboarding vs Edtech Customer Support?
| Aspect | Edtech Onboarding | Edtech Customer Support |
|---|---|---|
| Required Credentials | Typically a background in education, training, or instructional design; often a bachelor's degree | Customer service experience, communication skills, sometimes technical knowledge |
| Work Environment | Primarily training sessions, workshops, and one-on-one onboarding with new clients or users | Help desks, support tickets, live chat, and phone support for existing users |
| Employer & Industry Usage | Used by edtech companies to ensure clients understand platform features | Used to resolve user issues, troubleshoot, and maintain customer satisfaction |
While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.
What are popular job titles related to Edtech Onboarding jobs in Florida? For Edtech Onboarding jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Edtech Onboarding jobs in Florida look for? The top searched job categories for Edtech Onboarding jobs in Florida are:
What cities in Florida are hiring for Edtech Onboarding jobs? Cities in Florida with the most Edtech Onboarding job openings:
Full-time
Posted 3 days ago
Job description
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
Preferred Requirements:
Benefits
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
- Bachelor's degree or equivalent experience
- 3-6 years of experience in one or more of the following areas:
- Customer success or customer support in a SaaS environment
- Product support or technical customer care
- EdTech platform support or implementation
- Strong written communication skills with the ability to clearly explain software functionality to non-technical users
- Demonstrated ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills and ability to manage multiple customer issues simultaneously
- Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
- Experience supporting EdTech or K-12 education technology platforms.
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
- Experience creating help center documentation or knowledge bases
- Ability to reproduce bugs and clearly document technical issues
Benefits
- Competitive base salary + performance incentives
- Professional development opportunities