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Edr Engineer information

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$44.5K

$123.3K

$181.5K

How much do edr engineer jobs pay per year?

As of Jun 7, 2026, the average yearly pay for edr engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What is the difference between Edr Engineer vs Edr Technician?

AspectEdr EngineerEdr Technician
CredentialsBachelor's degree in electrical, electronics, or related engineering fields; certifications like Cisco or CompTIA are commonTechnical diploma or associate degree; relevant certifications may include Cisco or CompTIA
Work EnvironmentDesign, develop, and troubleshoot EDR systems; often involved in project planning and system integrationInstall, maintain, and repair EDR hardware and software; hands-on technical support
Employer & Industry UsageUsed by network security firms, telecom companies, and large enterprises for security and data recoveryEmployed in similar settings for operational support and system maintenance

In summary, Edr Engineers focus on designing and developing EDR systems, requiring higher-level engineering skills and credentials. Edr Technicians handle installation and maintenance, with more hands-on technical tasks. Both roles are essential in the cybersecurity and data recovery industry, but they differ in responsibilities and required qualifications.

What are some common challenges EDR Engineers face when integrating endpoint detection and response solutions across diverse IT environments?

EDR Engineers often encounter challenges when deploying and managing endpoint detection and response solutions in organizations with a mix of legacy systems, various operating systems, and remote or hybrid workforces. Compatibility issues, ensuring consistent policy enforcement, and maintaining real-time visibility across all endpoints can be complex tasks. Collaboration with IT, security teams, and end-users is essential to troubleshoot deployment issues, minimize false positives, and optimize system performance. Staying up-to-date with evolving threats and regularly tuning the EDR solution are also key aspects of the role.

What are EDR Engineers?

EDR Engineers are cybersecurity professionals who specialize in implementing, managing, and optimizing Endpoint Detection and Response (EDR) solutions for organizations. Their main responsibilities include monitoring endpoints for suspicious activities, investigating security incidents, and responding to threats in real-time. EDR Engineers work closely with security teams to ensure robust protection against malware, ransomware, and other cyber threats by leveraging advanced detection and automated response tools. They also contribute to improving security policies and practices based on threat intelligence gathered from endpoints.

What are the key skills and qualifications needed to thrive as an EDR Engineer, and why are they important?

To thrive as an EDR Engineer, you need a solid background in cybersecurity, threat detection, incident response, and typically a degree in computer science or a related field. Familiarity with endpoint detection and response (EDR) tools such as CrowdStrike, SentinelOne, or Carbon Black, along with certifications like CEH or CISSP, is highly valuable. Strong analytical thinking, problem-solving abilities, and effective communication skills help EDR Engineers collaborate across teams and respond swiftly to threats. These skills and qualifications are essential to proactively identify, investigate, and mitigate security incidents, ensuring the organization's digital assets remain protected.
More about Edr Engineer jobs
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Edr Engineer jobs near you
Infographic showing various Edr Engineer job openings in the United States as of May 2026, with employment types broken down into 7% Internship, 2% As Needed, 41% Full Time, and 50% Part Time. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

Technical Support (Cybersecurity/EDR)

Kaseya Careers

Orlando, FL

Other

Posted 8 days ago

Job description

Kaseya is seeking a skilled and customer-focused Technical Support Engineer to join our Global Support Organization, supporting Datto EDR and Antivirus (AV) solutions. This role is responsible for delivering world-class technical assistance to partners and customers by troubleshooting endpoint detection, threat actioning, and antivirus-related issues in dynamic IT environments

We are looking for a professional who has hands-on experience supporting EDR solutions (preferably Datto EDR), including agent deployment and lifecycle management, health and communication troubleshooting, and alert investigation. Strong understanding of AV, AM, EDR, and MDR concepts, and how Datto EDR differs from traditional antivirus. Proven ability to analyze malware, ransomware, and suspicious behavior alerts, distinguish true vs. false positives, manage endpoint isolation and recovery, resolve policy or firewall conflicts, and validate ransomware rollback and recovery outcomes.

The ideal candidate combines strong endpoint security knowledge with excellent communication skills and a passion for helping customers succeed.

Key Responsibilities
  • Provide second/ third level technical support for Datto EDR and AV solutions via phone, chat, and ticketing systems to our partners across the globe
  • Troubleshoot endpoint detection, antivirus protection, policy configuration, agent deployment, and remediation workflows
  • Investigate security alerts, behavioral detections, and threat events to assist customers in resolving incidents
  • Analyze logs, diagnostic outputs, and system behavior to identify root cause
  • Collaborate with Support leadership, Engineering, Product, and Security teams to escalate and resolve complex issues, volume drivers, and product improvement opportunities
  • Document troubleshooting steps, solutions, and knowledge base articles
  • Assist customers with best practices for endpoint security configuration and optimization
  • Participate in on-call rotations as required
Required Qualifications
  • 5+ years of experience in technical support and cybersecurity support (if combined, at least 2 years of cybersecurity support experience)
  • Hands-on experience with endpoint security, EDR, or antivirus platforms
  • Strong understanding of:
    • Windows operating systems (desktop and server)
    • Networking fundamentals - Familiarity with networking protocols, security configurations, firewalls, and system administration
    • Cybersecurity principles - Ransomware and Malware behavior and remediation techniques
    • Modern threat landscape
    • Fundamentals of Endpoint Security
    • Endpoint Detection and Response
  • Experience analyzing system logs and security alerts
  • Familiarity with scripting (PowerShell preferred) for troubleshooting and automation
  • Excellent written and verbal communication skills
  • Ability to manage multiple cases in a fast-paced, global support environment
  • CompTIA A+ or CompTIA Security+ certifications. (Security+ preferred)
  • Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions.
  • Experience with remote support tools and methodologies.
Preferred Qualifications
  • Experience with Endpoint Detection and Response, Antiviruses, Firewalls, Policies and Exclusions
  • MSP (Managed Service Provider) experience
  • Security certifications (Security+, CySA+, CEH, or similar)
  • Experience with SOC workflows
  • Experience with OpenSearch, Kibana, Splunk, Grafana, Wireshark
  • Understanding performance indicators of the operating system
  • Knowledge of macOS endpoint security (a plus)
Key Competencies
  • Customer-first mindset
  • Analytical problem-solving skills
  • Strong documentation habits
  • Ability to explain technical concepts clearly to non-technical stakeholders
  • Team collaboration across global regions
  • Ability to multi-task in a fast-paced environment
What Success Looks Like
  • Meet and/ or exceed support KPI targets as defined by support leadership
  • Accurate, thorough case documentation
  • Efficient resolution of endpoint security incidents
  • Proactive identification of product or documentation gaps
  • Trusted technical advisor to partners and customers

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