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How much do edd call center jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for edd call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an EDD Call Center job?

An EDD Call Center job involves assisting individuals with claims and inquiries related to the Employment Development Department (EDD), such as unemployment benefits, disability insurance, and paid family leave. Representatives answer phone calls, provide information, resolve issues, and guide callers through application processes. Strong communication skills, patience, and knowledge of EDD policies are essential for this role.

What are the key skills and qualifications needed to thrive in the Edd Call Center position, and why are they important?

To excel in an Edd Call Center role, candidates typically need strong customer service abilities, excellent communication skills, and experience handling confidential information, often requiring at least a high school diploma or equivalent. Familiarity with call center software, case management systems, and knowledge of EDD (Employment Development Department) procedures or unemployment insurance guidelines is advantageous. Patience, active listening, and the ability to remain calm under pressure are highly valued soft skills in this environment. These qualifications help ensure efficient resolution of inquiries, compliance with privacy standards, and positive interactions with callers, all of which are critical for a successful call center operation.

What are some common challenges faced in the Edd Call Center role and how are they typically addressed?

Working in an Edd Call Center often involves managing high call volumes, navigating complex regulations, and assisting callers who may be experiencing stressful financial situations. Agents may encounter diverse questions regarding unemployment benefits or eligibility, which requires thorough training and ongoing support from supervisors and peers. To address these challenges, most centers provide detailed knowledge bases, regular staff training, and support channels for escalated cases. Maintaining professionalism, empathy, and clear communication helps agents provide accurate information and de-escalate tense situations, ensuring a positive experience for both callers and employees.

More about Edd Call Center jobs
What cities are hiring for Edd Call Center jobs? Cities with the most Edd Call Center job openings:
What are the most commonly searched types of Edd Call Center jobs? The most popular types of Edd Call Center jobs are:
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Edd Call Center jobs near you
Infographic showing various Edd Call Center job openings in the United States as of May 2026, with employment types broken down into 13% Locum Tenens, 1% Internship, 4% As Needed, 80% Part Time, 1% Temporary, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Family Medicine Physician - Outpatient

Family Medicine Physician - Outpatient

Surgery Partners

Great Falls, MT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Surgery Partners rating

7.5

Company rating: 7.5 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

221st of 869 rated healthcare providers

Job description

Family Medicine Physician – Great Falls, Montana
The Great Falls Clinic | Great Falls Hospital
Join a Patient-Centered Family Medicine Program in Big Sky Country
The Great Falls Clinic and Great Falls Hospital are seeking a Board Eligible/Board Certified Family Medicine Physician to join our expanding health system in Great Falls, Montana.
This is an exceptional opportunity to join an established family medicine program while contributing to continued growth of healthcare services in the region.
Why This Opportunity Stands Out

  • 100% Outpatient
  • Optional 4 day work week
  • Hospitalist team covers inpatient
  • Supported by 3 Physicians and 6 Advanced Practice Providers
  • 1:10 evening call; hospitalist team covers inpatient and emergency medicine providers cover EDd
  • 36 inpatient beds, 10 bed ICU, 2 Cath Lab suites with 8-bed pre/post-procedure care unit
  • 5ORs + 4 OR Surgery Center and dedicated 5 observation beds
  • Busy 8 bed ED with highly experienced staff

Compensation & Benefits

Competitive, transparent compensation structure designed to reward quality and productivity. Final compensation is determined by experience, subspecialty training, and productivity (wRVU model).

Additional Incentives

  • Sign-on bonus
  • Relocation assistance
  • Annual performance bonus opportunity\
  • H1B/J1 visa sponsorship available

      Benefits Package

      • 401(k) with employer match
      • Generous PTO + CME allowance
      • Paid licensure & professional dues
      • Malpractice insurance with tail coverage
      • Health, dental & vision insurance

      Life in Great Falls, Montana
      Located in Central Montana and surrounded by three mountain ranges, Great Falls offers the rare combination of career opportunity and lifestyle freedom.
      Community Highlights

      • Cost of living below national average
      • Average commute under 12 minutes
      • 300+ days of sunshine
      • Hundreds of miles of hiking, biking & running trails
      • Missouri River recreation: kayaking, paddleboarding, boating
      • World-class fly fishing
      • Local ski hill 50 minutes away
      • Equidistance to Glacier National Park and Yellowstone National Park
      • International airport with daily direct flights to Denver, Minneapolis, Phoenix, Las Vegas & Seattle
      • Home to Touro College of Osteopathic Medicine

      Whether you enjoy skiing, fly fishing, hiking, or simply avoiding traffic and burnout — Montana offers room to breathe.

      Ideal Candidate

      • BE/BC in Family Medicine
      • Eligible for Montana medical licensure
      • Committed to high-quality, patient-centered care
      • Values autonomy within a collaborative environment

      Let’s Connect
      If you’re looking to combine a patient-focused family medicine practice with an unmatched lifestyle, we’d love to speak with you.
      Contact:
      Kendra Puckett
      Vice President, Medical Group Operations
      406-216-8151
      kendra.puckett@gfclinic.com 

      What Surgery Partners employees say

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