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Edd Call Center Jobs (NOW HIRING)

University of Florida

LECTURER

Gainesville, FL · On-site

Preferred applicants will hold an academic doctorate degree (PhD, EdD, or DSc) in kinesiology ... UF's large college sports programs, museums, and performing arts center support a range of ...

Centier Bank

AML/CFT Officer

Merrillville, IN · On-site

... Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our ... Manage and develop enhanced due diligence (EDD) strategies for high-risk customers, coordinating ...

Centier

AML/CFT Officer

Merrillville, IN

... Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our ... Manage and develop enhanced due diligence (EDD) strategies for high-risk customers, coordinating ...

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How much do edd call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for edd call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an EDD Call Center?

An EDD Call Center job involves assisting individuals with claims and inquiries related to the Employment Development Department (EDD), such as unemployment benefits, disability insurance, and paid family leave. Representatives answer phone calls, provide information, resolve issues, and guide callers through application processes. Strong communication skills, patience, and knowledge of EDD policies are essential for this role.

What are some common challenges faced in the EDD Call Center role and how are they typically addressed?

Working in an Edd Call Center often involves managing high call volumes, navigating complex regulations, and assisting callers who may be experiencing stressful financial situations. Agents may encounter diverse questions regarding unemployment benefits or eligibility, which requires thorough training and ongoing support from supervisors and peers. To address these challenges, most centers provide detailed knowledge bases, regular staff training, and support channels for escalated cases. Maintaining professionalism, empathy, and clear communication helps agents provide accurate information and de-escalate tense situations, ensuring a positive experience for both callers and employees.

What are the key skills and qualifications needed to thrive in the EDD Call Center position, and why are they important?

To excel in an Edd Call Center role, candidates typically need strong customer service abilities, excellent communication skills, and experience handling confidential information, often requiring at least a high school diploma or equivalent. Familiarity with call center software, case management systems, and knowledge of EDD (Employment Development Department) procedures or unemployment insurance guidelines is advantageous. Patience, active listening, and the ability to remain calm under pressure are highly valued soft skills in this environment. These qualifications help ensure efficient resolution of inquiries, compliance with privacy standards, and positive interactions with callers, all of which are critical for a successful call center operation.

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Edd Call Center jobs near you
Infographic showing various Edd Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Medical Call Center Representative

The Siskin Group

Inglewood, CA • On-site

$16.75 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Benefits:

Opportunity for professional growth

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Location: Allied Health Solutions Medical Group – Inglewood, CA Job Type: Full-Time Department: Call Center / Administrative Support

Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers.

The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM.

Key Responsibilities

Answer large volume of incoming calls promptly and professionally, using proper phone etiquette.

Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.

Address patient inquiries related to prescriptions, referrals, authorizations, and other requests.

Schedule appointments for all patients across the clinic.

Monitor and respond to email communications via info@alliedhealthsolutions.com, as well as messages through Tebra and Office Ally.

Process and prepare invoices for patient forms.

Process medical records request to 3rd party insurances on request

Retrieve, process, fax, email, and log all incoming patient forms and documents

Ensure all documentation is accurate and compliant with healthcare standards.

Front Desk Support

Assist Front Desk staff with check-ins and general administrative tasks as needed.

Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.

Foster a respectful and collaborative team environment.

Administrative Duties

Process and follow up on EDD (Employment Development Department) claims for patients.

Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.

Coordinate and fulfill medical records requests efficiently.

Support administrative functions as needed.

Attend at least four staff meetings or training sessions per month, preferably on Fridays.

Qualifications

Associate degree or higher qualifications in healthcare administration or equivalent training is required.

At least 2 years full time experience in a similar position.

Prior experience in a healthcare or call center setting strongly preferred.

Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus.

Excellent communication, organizational, and multitasking skills.

Strong attention to detail and ability to work independently and as part of a team.

Bilingual (English/Spanish) is a plus.

Benefits

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Supportive team environment

Opportunities for professional growth

Apply