Ecommerce Manager Jobs in Rochester, NY (NOW HIRING)

EXCELLENT WORK ENVIRONMENT AND COMPANY CULTURE!

We are very proud of our culture that has been built over the past 65+ years and is based on our shared Core Values:

• PEOPLE.... Teamwork, trust, and helping others succeed!
• RESPECT.... Show ultimate regard for others!
• INTEGRITY.... Always do the right thing!
• DEDICATION.... To our customers success!
• EXCELLENCE.... Commitment to best in class in all we do!

We hire, coach/develop, review, reward, and recognize our co-owners based on these characteristics, so it’s important that you share these values in order to be part of our team. Founded in 1957, Meier Supply is an employee-owned wholesale distribution business with a rich history and family culture. With 20+ locations including a state-of-the-art distribution center, five distinct divisions, we provide service and support throughout the HVACR community in NY and Pennsylvania. Our divisions include Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products, and we have partnered with the absolute best vendors and manufacturers in the industry. Our roadmap for the future includes profitable growth and expansion in existing and new markets. Working at Meier Supply is a unique opportunity to join a company where we walk the talk by truly valuing our employee owners and reward well throughout their careers with us. Being 100% employee owned, means we have the opportunity to work together towards a common goal of increasing our stock value for all employee owners!

Opportunity Meier Supply Provides:

• Receive necessary training in sales and operations provided by Meier Supply and outside sources.
• Participating in and contributing to an entrepreneurial, high growth work environment
• Using and contributing to the development of industry leading systems and processes.
• Being a leader in a company with a reputation for excellent customer service
• Being well compensated for outstanding contributions
• Being an employee-owner of an industry leading organization.
• Work/Life Balance and family-oriented culture is a huge differentiator for us!

You will enjoy the following:

• Competitive Pay includes base wages plus generous performance bonuses
• Paid-Time-Off and Holiday Pay
• Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
• Company-paid Life insurance and Disability benefits
• EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan
• Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more

An overview of responsibilities include:

• Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
• Manage inbound phone orders and provide accurate product and pricing information.
• Support e-commerce transactions, including online order entry and follow-up service.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Develop strong customer relationships and provide solutions that drive repeat business.
• Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
• Prepare quotes, process returns, and resolve customer issues in a professional manner.
• Apply suggestive selling techniques and up sells to current and prospective customers.
• Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
• Performs inventory control and warranty administration duties.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Responsible for showroom merchandising and re-stocking product.

Benefits:

• Employee Stock Ownership Plan (ESOP)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Parental leave
• Profit sharing
• Tuition reimbursement
• Vision insurance

Pay Rate:

$23-$25/hr., depending on experience

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating on-call schedule on weekends

Qualifications

• Previous inside sales, counter sales, or customer service experience (HVAC/R or wholesale distribution preferred)
• Strong communication skills—both in person and over the phone
• Ability to work in a fast-paced environment and manage multiple priorities
• Basic computer skills; experience with ERP/order entry systems and e-commerce platforms preferred
• Team-oriented, dependable, and customer-focused
• High school diploma or GED required. Some college coursework is preferred.

Behavioral Competencies

• Customer Focus
• Communication
• Collaboration and Teamwork
• Problem-solving
• Accountability and Dependability
• Learning Orientation
• Results Orientation
• Integrity
• Resilience

Working conditions

Typical office hours, Monday through Friday, 40 hours a week. Branch store working at the counter in a climate-controlled environment. May make job visits with branch personnel on occasion. If performing warehouse backup support, may be exposed to hot and cold temperatures on an occasional basis.

Physical requirements

When working at the branch counter, there will be prolonged periods of standing. Warehouse work involves lifting, carrying, and moving heavy objects, as well as standing, walking, and bending for extended periods on a daily basis. Must be able to work on your feet for the duration of the day and lift, pull, push and carry at least 50lbs.