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Ecommerce Associate Jobs in Rochester, NY (NOW HIRING)

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Sales Manager, eCommerce/Phone

Hilton, NY

This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales ...

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Sales Manager, eCommerce/Phone

Hilton, NY · On-site

This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales ...

4D Tech Inc

Packing & Assembly Associate

Webster, NY · On-site

$20 - $25/hr

Looking for a dependable job with flexible hours, hands-on work, and a team that keeps things moving? We're hiring Packing & Assembly Associates for a busy, well-organized e-commerce business. This ...

4D Tech Inc

Packing & Assembly Associate

Webster, NY · On-site

$20 - $25/hr

Looking for a dependable job with flexible hours, hands-on work, and a team that keeps things moving? We're hiring Packing & Assembly Associates for a busy, well-organized e-commerce business. This ...

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Sales Associate eComPhone

Hilton, NY · On-site

$12 - $16.25/hr

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

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Sales Associate eComPhone

Hilton, NY · On-site

$12 - $16.25/hr

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

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Sales Associate eComPhone

Hilton, NY · On-site

$12 - $16.25/hr

The e-Commerce Sales Associate interacts with hundreds of customers - online, over the phone and in person - to help guide their vehicle purchase in our no-haggle sales environment. Responding to ...

Top Shelf Enterprises LLC

Repack Associate

Rochester, NY · On-site

$15.75 - $18.75/hr

Repack Associate WeTheHobby is a thriving sports entertainment company with global reach ... We operate at the intersection of entertainment, sports, and eCommerce, revolutionizing the way ...

unybrands

Warehouse Associate

Rochester, NY · On-site

$15.75 - $18.75/hr

Warehouse Associate Rochester, NY Founded in 2020, unybrands is the next-generation brand ... e-commerce, brand management, consumer retail, operational scaling, and M&A. Since inception, we ...

unybrands

Warehouse Associate

Rochester, NY · On-site

$15.75 - $18.75/hr

... e-commerce, brand management, consumer retail, operational scaling, and M&A. Since inception, we ... Unybrands is looking for a full-time Warehouse Associate to work in our Victor, NY facility. We're ...

unybrands

Warehouse Associate (Part Time)

Rochester, NY

$15.75 - $18.75/hr

Warehouse Associate (Part Time) Rochester, NY Founded in 2020, unybrands is the next-generation ... e-commerce, brand management, consumer retail, operational scaling, and M&A. Since inception, we ...

unybrands

Warehouse Associate (Part Time)

Rochester, NY · On-site

$15.75 - $18.75/hr

... e-commerce, brand management, consumer retail, operational scaling, and M&A. Since inception, we ... Unybrands is looking for a part-time (20 hours per week) Warehouse Associate to work in our Victor ...

J.Jill

Sales Associate

Victor, NY · On-site

$15.50/hr

Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement ... ecommerce platform. J.Jill is headquartered outside Boston. Min USD $15.50/Yr.

J.Jill

Sales Associate

Victor, NY

$13.50 - $18.25/hr

Jill, we believe our associates should be seen, valued, and celebrated. We support the advancement ... and a robust ecommerce platform. J.Jill is headquartered outside Boston. MinUSD $15.50/Yr.

J.Jill

Sales Associate

Victor, NY

$15.50/hr

At J.Jill, we believe our associates should be seen, valued, and celebrated. We support the ... ecommerce platform. J.Jill is headquartered outside Boston. USD $15.50/Yr.

Wegmans Food Markets

Store Associate

Rochester, NY · On-site

$16.50 - $17/hr

E-Commerce Store Shopper * Custodian * Dishwasher * Product Stocker * Restaurant Foods Customer Service (Positions in Pizza, Sub Shop, Sushi, and more!) * Fresh Foods Customer Service (Positions in ...

Wegmans Food Markets

Store Associate

Fairport, NY · On-site

$16.50 - $17/hr

E-Commerce Store Shopper * Custodian * Dishwasher * Product Stocker * Restaurant Foods Customer Service (Positions in Pizza, Sub Shop, Sushi, and more!) * Fresh Foods Customer Service (Positions in ...

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Ecommerce Associate information

See Rochester, NY salary details

$10

$19

$32

How much do ecommerce associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for ecommerce associate in Rochester, NY is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ecommerce Associate, and why are they important?

To thrive as an Ecommerce Associate, you need a solid understanding of online sales platforms, digital marketing fundamentals, and product listing best practices, typically supported by experience or relevant coursework. Familiarity with ecommerce platforms like Shopify, Magento, or WooCommerce, as well as analytics tools such as Google Analytics, is highly valuable. Strong attention to detail, problem-solving abilities, and effective communication set standout candidates apart in this role. These skills are crucial for optimizing product visibility, driving sales, and ensuring a seamless online shopping experience for customers.

What are some common challenges Ecommerce Associates face when managing online product listings?

Ecommerce Associates frequently encounter challenges such as maintaining accurate and up-to-date product information, optimizing listings for search visibility, and ensuring consistency across multiple sales channels. They may also need to address inventory discrepancies, manage product images and descriptions, and quickly update listings in response to changes in stock or promotions. Effective communication with cross-functional teams like marketing and inventory management is key to overcoming these challenges and providing a seamless customer experience.

What are Ecommerce Associates?

Ecommerce Associates are professionals responsible for supporting the operations of an online retail business. Their duties typically include managing product listings, processing orders, handling customer inquiries, and assisting with inventory and promotions. They work closely with other teams such as marketing, logistics, and customer service to ensure a smooth online shopping experience. Ecommerce Associates often use various digital tools and platforms to monitor sales performance and help improve the efficiency of the online store.

What is the difference between Ecommerce Associate vs Customer Service Representative?

AspectEcommerce AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with e-commerce platformsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline retail settings, warehouses, officesCall centers, retail stores, online support
Industry UsagePrimarily in e-commerce and retail companiesAcross various industries including retail, telecom, and services
Common Search IntentUnderstanding e-commerce roles, job requirementsCustomer support, problem-solving skills

The Ecommerce Associate and Customer Service Representative roles often overlap in customer interaction and basic technical skills. However, Ecommerce Associates focus more on managing online sales, product listings, and order processing within e-commerce platforms. Customer Service Representatives handle customer inquiries, complaints, and support across various channels. Both roles require strong communication skills, but Ecommerce Associates typically need familiarity with e-commerce tools and platforms, making their roles more specialized within online retail environments.

What are the most commonly searched types of Ecommerce jobs in Rochester, NY? The most popular types of Ecommerce jobs in Rochester, NY are:
What are popular job titles related to Ecommerce Associate jobs in Rochester, NY? For Ecommerce Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Ecommerce Associate jobs in Rochester, NY look for? The top searched job categories for Ecommerce Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Ecommerce Associate jobs? Cities near Rochester, NY with the most Ecommerce Associate job openings:
Ecommerce Associate jobs near you
Infographic showing various Ecommerce Associate job openings in Rochester, NY as of May 2026, with employment types broken down into 4% As Needed, 67% Full Time, 17% Part Time, 4% Temporary, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,700 per year, or $19.6 per hour.

E-commerce Support Specialist

Skips Custom Flooring Inc

Canandaigua, NY • On-site

$18 - $25/hr

Full-time

PTO

Posted 19 days ago

Job description

Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Overview
The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.
Typical Duties and Responsibilities
  • Respond to customer inquiries via email, chat, or phone in a timely manner.
  • Assist customers with order placement, payment processing, and product selection.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain up-to-date knowledge of products and promotions to provide accurate information.
  • Collaborate with other departments to ensure customer needs are met.
  • Track customer interactions and maintain accurate records in the database.
  • Identify opportunities for upselling and cross-selling products.
  • Monitor customer feedback and suggest improvements to enhance the shopping experience.

Education and Experience
High school diploma or equivalent is required; a bachelor's degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using e-commerce platforms and customer relationship management (CRM) tools.
  • Aptitude for working in a fast-paced environment and managing multiple tasks.
  • Ability to work independently as well as part of a team.
  • Familiarity with online payment systems and security protocols.
  • Customer-oriented mindset with a passion for delivering exceptional service.

Compensation: $18.00 - $25.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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