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Ecommerce Customer Service Remote Jobs in Madison, WI

ForgeFit

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Demco, Inc.

Directors of Marketing

Madison, WI · On-site +1

A leader experienced in ecommerce-led growth, demand generation and customer lifecycle strategy ... Work arrangement These roles offer remote work with availability to come onsite as needed for ...

New

Demco, Inc.

Directors of Marketing

Madison, WI · On-site +1

A leader experienced in ecommerce-led growth, demand generation and customer lifecycle strategy ... Work arrangement These roles offer remote work with availability to come onsite as needed for ...

New

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Kim Luxe Travel

Travel Customer Service

Madison, WI · Remote

$16 - $22/hr

Travel Customer Service We are looking for a Travel Customer Service professional to support ... remote position with flexible hours Training and ongoing support to help you succeed Career growth ...

Kim Luxe Travel

Travel Customer Service

Madison, WI · Remote

$16 - $22/hr

Travel Customer Service We are looking for a Travel Customer Service professional to support ... remote position with flexible hours Training and ongoing support to help you succeed Career growth ...

The Digital Ring

Web Development Specialist

Madison, WI · Remote

$94K - $95K/yr

Maintaining, updating, and troubleshooting existing WordPress and Shopify marketing and e-commerce ... Work Environment: Full-time remote Equal Opportunity Employer: The Digital Ring is proud to be an ...

The Digital Ring

Web Development Specialist

Madison, WI · On-site +1

$94K - $95K/yr

Maintaining, updating, and troubleshooting existing WordPress and Shopify marketing and e-commerce ... Work Environment: Full-time remote Equal Opportunity Employer: The Digital Ring is proud to be an ...

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Ecommerce Customer Service Remote information

See Madison, WI salary details

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How much do ecommerce customer service remote jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for ecommerce customer service remote in Madison, WI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What does an ecommerce customer service remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.

What are the key skills and qualifications needed to thrive as an ecommerce customer service remote employee?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What are some common challenges faced by remote ecommerce customer service employees, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What are popular job titles related to Ecommerce Customer Service Remote jobs in Madison, WI?

For Ecommerce Customer Service Remote jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service Remote jobs in Madison, WI look for?

The top searched job categories for Ecommerce Customer Service Remote jobs in Madison, WI are:

What cities near Madison, WI are hiring for Ecommerce Customer Service Remote jobs?

Cities near Madison, WI with the most Ecommerce Customer Service Remote job openings:

Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in Madison, WI as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,396 per year, or $18.9 per hour.

Junior Ecommerce Product Manager - Open to Relocation & Hybrid - Las Vegas, USA

FullStack Labs

Madison, WI • On-site, Remote

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

About FullStack
FullStack is your AI-native engineering partner, built to turn AI capability into certainty. Most companies can demo AI; few can get it to production and prove what it produced. We close that gap with three capabilities, AI built into your products from the start, elite vetted talent who apply it, and transparent execution that shows value every step of the way. With now over 600 customers in North America, FullStack is one integrated partner for all your AI engineering needs. With FullStack, you move forward with confidence.
We're most proud of:
  • Offering life-changing career opportunities to talented software professionals across the Americas.
  • Building highly-skilled software development teams for hundreds of the world's greatest companies.
  • Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
  • Our 4.1-star rating on GlassDoor.
  • Our client Net Promoter Score of 68, twice the industry average.

The Position
We're looking to hire a Junior Ecommerce Product Manager to join our team. You'll work with our incredible clients in one of two ways:
  • Team Augmentation: You will integrate directly into our client's team and work alongside their existing designers and engineers daily.
  • Design & Build: You will work on a FullStack product team to build and deliver a product to our clients.

What We Are Looking For
  • 2+ years of professional experience in Product Management, Product Ownership, or Digital Product Strategy, with a proven track record of managing backlogs, defining scope, and writing clear user stories.
  • We welcome applicants who are open to moving to Las Vegas! Please note that FullStack does not offer financial or logistical relocation support for this position.
  • Advanced English is required.
  • Successful completion of a four-year college degree is required.
  • Demonstrated experience in e-commerce or digital transaction environments, optimizing user journeys, checkout/booking flows, and driving conversion rates (experience with platforms like Shopify, Magento, Salesforce Commerce Cloud is a plus).
  • Solid understanding of web technologies (HTML/CSS, React, RESTful APIs), performance metrics, and backend integrations to collaborate effectively with engineering teams.
  • Willingness to work in a hybrid model (onsite 2 days per week in Las Vegas) after an initial fully remote period.
  • Ability to work through new and difficult issues and contribute to libraries as needed.
  • Ability to create and maintain continuous integration and delivery of applications.
  • Forensic attention to detail.
  • A positive mindset and a can-do attitude.
  • Experience working on Agile/Scrum teams.
  • Meaningful experience working on large, complex systems.
  • Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
  • Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.

What We Offer
  • Initially 100% remote within the US, transitioning to a Hybrid model (2 days/week in-office, Las Vegas).
  • Base Salary Range: $80K - $90K (actual starting pay is determined by a number of factors, including relevant skills, qualifications, experience, and location).
  • Paid Time Off (vacation, sick leave, parental leave, holidays).
  • The ability to work with leading startups and Fortune 500 companies.
  • Health, dental, and vision insurance.
  • 401(k) w/ 4% match.
  • Ample opportunity for career advancement.
  • Continuing education opportunities.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Learn more about our Applicants Privacy Notice .
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About FullStack Labs

Sourced by ZipRecruiter

FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Sacramento, CA, US

Year founded

2013

Social media

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