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Ecommerce Customer Service Remote Jobs in Bothell, WA

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Ecommerce Customer Service Remote information

See Bothell, WA salary details

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How much do ecommerce customer service remote jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for ecommerce customer service remote in Bothell, WA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote ecommerce customer service representatives, and how can they be managed?

Remote ecommerce customer service representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without in-person cues, and staying updated on rapidly changing product information. To manage these, it's important to develop strong organizational skills, leverage available communication tools, and participate in regular team meetings or trainings. Establishing a dedicated workspace and setting clear boundaries can also help maintain focus and productivity while working remotely.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Remote, and why are they important?

To thrive as an Ecommerce Customer Service Remote, you need strong communication skills, problem-solving abilities, and familiarity with online retail platforms, typically supported by a high school diploma or equivalent. Proficiency with CRM systems, helpdesk software, and order management tools is commonly required. Patience, empathy, and the ability to work independently help you stand out in this role. These skills ensure effective customer support, maintain brand reputation, and contribute to customer satisfaction in a competitive online marketplace.

What is the difference between Ecommerce Customer Service Remote vs Ecommerce Support Specialist?

AspectEcommerce Customer Service RemoteEcommerce Support Specialist
CredentialsBasic customer service skills, sometimes CRM software knowledgeCustomer service skills, technical troubleshooting knowledge
Work EnvironmentRemote, online communication platformsRemote or on-site, depending on company
Industry UsageCommon in online retail and marketplacesUsed in e-commerce platforms, online stores
Search & Comparison IntentHigh overlap, often searched interchangeablyRelated but more technical support focus

Both roles involve assisting online shoppers, but Ecommerce Customer Service Remote primarily handles customer inquiries and order issues, while Ecommerce Support Specialist may also troubleshoot technical problems. The roles often overlap in skills and work environment, making them closely related in the e-commerce industry.

What does an Ecommerce Customer Service Remote employee do?

An Ecommerce Customer Service Remote employee assists online shoppers by answering questions, resolving issues, and processing orders or returns—all from a remote location. They communicate with customers via email, chat, or phone to ensure a positive shopping experience. Their responsibilities may include tracking shipments, handling complaints, and providing product information. This role requires strong communication skills and the ability to multitask effectively while working independently.
What are popular job titles related to Ecommerce Customer Service Remote jobs in Bothell, WA? For Ecommerce Customer Service Remote jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Ecommerce Customer Service Remote jobs in Bothell, WA look for? The top searched job categories for Ecommerce Customer Service Remote jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Ecommerce Customer Service Remote jobs? Cities near Bothell, WA with the most Ecommerce Customer Service Remote job openings:
Ecommerce Customer Service Remote jobs near you
Infographic showing various Ecommerce Customer Service Remote job openings in Bothell, WA as of July 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,707 per year, or $21 per hour.
Customer Service Representative { REMOTE }

Customer Service Representative { REMOTE }

Schermerhorn Real Estate Holdings, Inc.

Seattle, WA • On-site, Remote

$32 - $45/hr

Full-time

Posted 14 days ago

Job description


Schermerhorn employs experienced, courteous staff members to offer residents and clients a friendly and professional experience in all areas of service provided. The Schermerhorn Standard is achieved by first considering the needs of businesses and residents as well as a positive contribution to the landscape of a growing area. Quality and value are combined features that have become a trademark of the commercial and residential real estate built by Schermerhorn within United State of America.
The Customer Service Representative's job necessitates prioritizing all activities related to supporting our customers' order processing and fulfillment. The primary responsibility is the processing of customer orders and resolving issues throughout all stages of booking, planning, and delivery.
Duties and Responsibilities
  • Interacts with proper internal departments to gather the necessary information to resolve issues
  • Answer and process incoming calls, e-mails, and correspondence in a professional and timely manner.
  • Address customer needs and requests with a positive and can-do attitude.
  • Develops knowledge of product line, price, delivery time, and similar data as required
  • Enters orders into LOS with a focus on accuracy and compliance with internal procedures and requirements.
  • Works independently in a multi-department office environment
  • Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution.

Requirements
  • Strong attention to detail and excellent multi-tasking abilities
  • Prefer proficiency in Microsoft Access & EDI.
  • Very strong communication skills, with the ability to respond calmly and professionally to customers and vendors.
  • Good problem-solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner.
  • Dependable team player and works well under pressure.
  • Proficient in Microsoft Word, Excel, Outlook, 10 Key entries.

Education and Qualifications:
  • 1 to 2 years of experience in customer service, sales, or related field

Education:
  • High School graduate, Associate Degree
  • Combination of experience and education will be considered

Physical Demands and work environment:
  • Sitting at a computer
  • Use of frequent fingers
  • Clear vision

Job Description Disclaimer:
The above job description is meant to describe the general responsibilities associated with the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested.

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