Ecommerce Customer Service Remote Jobs in Bothell, WA

Job Description:

Company Information:

ITW Global Brands (ITWGB) specializes in servicing the Auto Aftermarket, selling car care products under the Black Magic®, Blue Coral®, Fast Orange®, Fix-A-Flat®, Genuine Innovations®, Gumout®, No Touch®, Permatex®, Rain-X®, Slime® and Spray Nine® brands. These brands compete in the wiper blade, engine repair, hand cleaner, appearance, cleaners & degreasers, tire repair and performance products segments of the Automotive Aftermarket. Many of our brands are #1 in their respective categories.

Position Summary

ITWGB is seeking an eCommerce Channel Manager responsible for Division-wide digital shelf performance, analytics, Search Engine Optimization (SEO) and content operations across all eCommerce retailers. This role builds and maintains KPI dashboards, executes A/B testing, monitors search visibility and digital shelf health and leads content audit/correction workflows. This position enables the eCommerce Director’s strategic vision and provides the National Account Managers with actionable insights needed to grow retailer specific revenue and profitability.

The job involves all categories within the ITW Automotive Aftermarket Group which includes Car Care, Tire Repair, Engine Repair and Body Repair.

This position is based Remote from Home.

Key Responsibilities

Performance & Analytics

• Build eCommerce dashboards covering traffic, conversion, ranking, share of shelf and content compliance.
• Translate insights into recommended actions for National Account Managers and leadership.
• Create reporting frameworks and maintain weekly/monthly performance readouts.

Digital Shelf & SEO

• Own Division SEO/GEO/AEO and keyword strategy across all eCommerce retailers.
• Conduct regular digital shelf audits and ensure Product Detail Page (PDP) compliance with Center of Excellence (CoE) content guidelines.
• Maintain variation structures, taxonomy alignment and product discoverability improvements.

Content Execution & Optimization

• Lead item onboarding readiness checks, content accuracy audits and content correction workflows across retailers.
• Partner with Creative/Brand teams to improve PDP imagery, copy and A+.
• Facilitate A/B test planning, execution and learnings share-outs.

Tools, Automation & Workflow Improvements

• Drive adoption of AI-powered content tooling, image optimization technologies and SEO/GEO/AEO automation.
• Improve speed-to-market via workload simplification and automation.

Cross Functional Partnership

• Partner with National Account Managers to support retailer readiness for promos, assortment launches and SEO/GEO/AEO improvements.
• Coordinate with agencies and external partners to ensure content accuracy and performance.

Other Duties

• Support other projects and initiatives as assigned.

Qualifications

Education & Experience

• Bachelor’s degree required.
• 4–7 years in eCommerce analytics, digital shelf management, SEO/GEO/AEO, or marketplace content operations.
• 3-4 years in PIM/DAM management and content syndication tools

Skills & Abilities

Core Competencies

• Strong analytical capability; advanced Excel/BI skillset.
• Experience with A/B testing, PDP optimization and SEO/GEO/AEO fundamentals.
• Ability to manage multiple retailers simultaneously.
• Strong ability in key decision making and influencing skills.
• Strong communication skills including professional presentation skills.
• Collaborative team player and leader. Ability to work within a matrix environment and across all levels of the organization.
• Strong training and presentation skills.
• Able to work under pressure and in deadline environment.
• Domestic travel as needed.
• Must be able to work independently and obtain results with minimal supervision while influencing across all levels of the organization.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

Compensation Information:

We believe our people are our greatest asset. That’s why we invest in creating an environment where you can thrive both personally and professionally. For more details, visit our Benefits page.

In addition, our benefits include paid vacation, sick, holiday and parental leave. Base salary range for this position is $90,000-$120,000. This position is also eligible to participate in the bonus annual incentive program. Please note that this salary information serves as a general guideline. Company considers various factors when extending an offer including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.