Ecolab Customer Service Jobs (NOW HIRING)

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.

Our Institutional team enhances customer success in sectors like hospitality, foodservice, long-term care, commercial, education, and government by focusing on satisfied guests, protected reputations, and efficient operations. Committed to building lasting relationships, we leverage our industry expertise and science-based guidance in cleanliness, food safety, and public health. Through our collaborative partnerships, we empower customers to elevate their service and ensure the highest safety standards.

Ecolab is seeking a Territory Sales and Service Representative to join our team in the Melbourne, FL market. As an industry leader, we're growing and need talented people like you to help us continue to protect the world's most vital resources. You will serve as the face of Ecolab, managing your territory, servicing laundry and dish machines, dispensing equipment and systems, and selling new solutions for our customers to help achieve our mutual goal of a cleaner, safer & healthier environment for all.

How You’ll Make an Impact:

• Leverage tools and technology (including tablet and mobile phone apps) to conduct customer visits and recommend unique programs and solutions to customers

• Communicate our total value to the customer to meet their needs and grow sales within existing customer accounts

• Use your problem-solving skills to conduct preventative and corrective maintenance on laundry and dish machines, dispensing equipment, and systems

• Provide emergency service to existing customers via phone or in person, as needed

• Assist in the installation of equipment and solutions

• Demonstrate safe equipment use, ensuring your customers' operations are fully functional

• Manage equipment, parts, and inventory to control costs

Position Details: (if applicable)  

• This is a field-based position and may require travel to the following locations and surrounding areas: 

• Melbourne, FL

During your training program, you will be required to travel to Ecolab Corporate Headquarters in Eagan, Minnesota for 2 of the 12 weeks. The remaining weeks will be in-field training. Ecolab will arrange and pay for your travel and certain travel-related expenses. You are responsible for having the proper documentation to fly such as a Real ID or other acceptable form of identification.

After completing an initial training program, you will be managing, servicing, and selling to established customers including restaurants, hotels, schools, long-term care facilities, and more within an assigned territory. In some cases, where a territory is not immediately available, associates will be assigned a supporting role until a territory assignment becomes available.

Weekend Rotation: 

Generally, 1 in 5 weekends are required (based on business demand) 

What’s Unique About This Role:

• Access to best-in-class resources, tools, and technology 

• Independent work environment where you will manage your monthly schedule

• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment 

• An award-winning paid training program (including paid travel time) at a state-of-the-art training facility in Eagan, MN. This program utilizes a blended approach incorporating digital learning, classroom training, live demonstrations, and on-the-job training with field professionals to ensure associates are safe, confident, and proficient in their roles.

• Receive a company service vehicle and cell phone for business use. We pay for fuel, drive time to customer sites, and time for service maintenance on your vehicle

• Grow your income as you drive growth

• Opportunities for growth and development: carve out a long-term, advanced career path towards service, sales, or management with an opportunity for tuition reimbursement

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Minimum Qualifications:  

• High School Diploma or equivalent

• 2 years of sales, mechanical service, customer service, food service or hospitality industry-related experience

• Availability to work overnight shifts and provide emergency assistance which may occur at night, on weekends and over holidays  

• Position requires a current and valid Driver’s License with no restrictions

• No Immigration Sponsorship available for this position  

Physical Requirements of Position:

• Lifting 50 lbs

• Pushing/pulling

• Standing/bending/stooping

• Working in confined spaces

• Distinguishing color (tools may be accommodated)

• Availability to work overtime

• Driving a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.

Preferred Qualifications:  

• Associate’s degree or other advanced training or certifications 

• Previous mechanical problem-solving experience (e.g. plumbing, electrical, HVAC and/or mechanical experience) in industries related to food service, laundry, housekeeping, hospitality and/or pool and spa 

What’s in it For You: 

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments. 

• The ability to make an impact and shape your career with a company that is passionate about growth. 

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. 

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.