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Ecolab Customer Service Jobs (NOW HIRING)

Ecolab

Field Application Scientist

Boston, MA · On-site

$157.90K - $236.90K/yr

This role will serve as a key resource for Ecolab's customer base and provide technical support to ... customer service activities to support Commercial objectives. * Internal cross-functional ...

Ecolab

Field Application Scientist

Boston, MA · On-site

$157.90K - $236.90K/yr

This role will serve as a key resource for Ecolab's customer base and provide technical support to ... customer service activities to support Commercial objectives. * Internal cross-functional ...

Ecolab

Customer Service Representative

King Of Prussia, PA · Hybrid

$45.70K - $68.60K/yr

Ecolab is looking for a Customer Service Representative to provide critical support to our customers during the sales process. As the Customer Service Representative, you will function as the liaison ...

Ecolab

Customer Service Representative

King Of Prussia, PA · On-site

$45.70K - $68.60K/yr

Ecolab is looking for a Customer Service Representative to provide critical support to our customers during the sales process. As the Customer Service Representative, you will function as the liaison ...

Ecolab

CapEx Project Engineer

Ellwood City, PA · On-site

$101.40K - $152.10K/yr

... Ecolab's customers and markets. He or she schedules and helps to coordinate innovative, complex ... service issues. * Reviews design and documentation to ensure compliance with design criteria and ...

Ecolab

CapEx Project Engineer

Ellwood City, PA · On-site

$101.40K - $152.10K/yr

... Ecolab's customers and markets. He or she schedules and helps to coordinate innovative, complex ... service issues. * Reviews design and documentation to ensure compliance with design criteria and ...

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How much do ecolab customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for ecolab customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ecolab Customer Service Representative, and why are they important?

To thrive as an Ecolab Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and proficiency in Microsoft Office are typically required. Outstanding interpersonal skills, patience, and a customer-focused mindset help you stand out in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and supporting Ecolab’s reputation for service excellence.

How does the Ecolab Customer Service role typically collaborate with other departments to resolve client issues?

In the Ecolab Customer Service role, team members frequently collaborate with sales, technical support, and field service teams to address and resolve client concerns efficiently. This often involves coordinating information, escalating complex issues to subject matter experts, and following up to ensure timely solutions. Effective communication and teamwork are essential, as customer service representatives act as a central point of contact, ensuring clients receive comprehensive support and consistent experience across all touchpoints.

What does an Ecolab Customer Service representative do?

An Ecolab Customer Service representative assists customers with inquiries about Ecolab’s products and services, processes orders, resolves issues, and provides technical support. They act as the main point of contact between the company and its clients, ensuring customer satisfaction and timely responses to requests. Representatives also collaborate with internal teams to address customer needs and help maintain strong, ongoing relationships with Ecolab’s clients.

What is the difference between Ecolab Customer Service vs Ecolab Sales Representative?

AspectEcolab Customer ServiceEcolab Sales Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; sales experience often preferred
Work EnvironmentOffice and customer sites, focus on support and problem-solvingField and office, focus on client acquisition and sales
Job FocusHandling customer inquiries, order processing, issue resolutionGenerating leads, presenting products, closing sales

While both roles serve Ecolab clients, Customer Service focuses on supporting existing customers through inquiries and issue resolution, whereas Sales Representatives actively seek new business opportunities and promote Ecolab products. Both roles require strong communication skills and industry knowledge, but their primary objectives differ—support versus sales growth.

More about Ecolab Customer Service jobs
What cities are hiring for Ecolab Customer Service jobs? Cities with the most Ecolab Customer Service job openings:
What states have the most Ecolab Customer Service jobs? States with the most job openings for Ecolab Customer Service jobs include:
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Ecolab Customer Service jobs near you
Infographic showing various Ecolab Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 87% Part Time, and 9% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Field Application Scientist

Field Application Scientist

Ecolab

Boston, MA • On-site

$157.90K - $236.90K/yr

Full-time

Posted 3 days ago

Ecolab rating

7.5

Company rating: 7.5 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

53rd of 88 rated chemical manufacturers

Job description

We are seeking a skilled and motivated Field Application Scientist to join our Bioprocessing team. This role will serve as a key resource for Ecolab's customer base and provide technical support to help customers develop efficient purification processes leveraging Purolite Resin's innovate portfolio of chromatography products. The successful candidate will serve as a subject matter expert for Purolite Resins, partnering closely with Sales Managers, Product Management, Quality, and R&D teams to position Purolite Resins as a powerful, high-performance solution for downstream purification workflows.
What You Will Do:
  • Provide technical leadership by demonstrating application and theoretical knowledge of chromatography and downstream purification to design-in Purolite Resins.
  • Deliver scientific support for purification activities at all scales-including discovery, process development, pilot, and cGMP manufacturing-as well as column packing assistance.
  • Work directly with end-users to understand purification objectives and address critical challenges.
  • Partner with Sales Manager to develop new opportunities and unlock maximum territory value.
  • Demonstrates strong critical thinking abilities, effectively communicates technical issues, addresses complex problems, and recommends scientifically sound, efficient, robust, and scalable solutions.
  • Develop and maintain business and technical relationships with accounts through effective communication on a frequent basis
  • Consistently maintain the CRM to reflect the current state of development within the territory.
  • Strategically position Purolite Resins in the context of addressing customer needs and process solutions.
  • Deliver technical seminars, training, hands-on bench work, product demonstration, conference engagements and technical customer service activities to support Commercial objectives.
  • Internal cross-functional responsibilities include liaising with Product Management, Marketing, R&D, and other functions.
  • Willingness to travel within the territory on a regular basis

Minimum Qualifications:
  • Commutable distance from Boston, MA
  • BS required in biochemistry, Chemical Engineering, biotechnology, biology, chemistry
  • 5 years of relevant direct chromatography development experience in Process Development (PD) and/or MSAT
  • Strong fundamental and practical knowledge of chromatographic techniques in protein/ large molecule purification.
  • Ability to travel 50% of the time
  • No Immigration Sponsorship available for this role

Preferred Responsibilities:
  • MS or PhD preferred
  • Ability to operate and interpret data from an AKTA or alternative bench-scale chromatography development system and/or automated high throughput development systems, such as Tecan.
  • Experience in small-scale, pilot-scale and large-scale chromatography operations
  • Knowledge of analytics used to support purification development activities including HPLC, ELISA, SDS-PAGE and spectroscopy and proficiency to interpret data
  • Understanding of Design-of-Experiment (DOE) and/or statistics
  • Good understanding and knowledge of the Biopharmaceutical/ Biotech industry.
  • Experience with small-scale, pilot-scale and large-scale column packing.
  • Experience in non-GMP Pilot plant and cGMP production operation.
  • Experience with filtration and other downstream unit operations.
  • Ability to effectively multi-task and manage multiple priorities at one-time.
  • Experience working in an external-facing role (FAS, Product Specialist, etc.)

Ecolab Bioprocessing
Ecolab Bioprocessing is a global leader in bioprocessing purification solutions and services that accelerate the development of critical therapeutics. With a broad and innovative portfolio of chromatography technologies, global coverage and leading technical support, Ecolab Bioprocessing supports customers spanning research, emerging biotech, large scale biopharma and contract manufacturers.
Annual or Hourly Compensation Range
The total Compensation range for this position is $157,900-$236,900 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

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About Ecolab

Sourced by ZipRecruiter

Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Saint Paul, MN, US

Year founded

1923

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