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Ecolab Customer Service Jobs (NOW HIRING)

Ecolab

CapEx Project Engineer

Ellwood City, PA · On-site

$101K - $152K/yr

... Ecolab's customers and markets. He or she schedules and helps to coordinate innovative, complex ... service issues. * Reviews design and documentation to ensure compliance with design criteria and ...

Ecolab

Resident Service Representative

Hammond, IN

Nalco Water, an Ecolab company, helps customers conserve more than161 billion gallonsof water ... Provide routine and special application service support to customers * Execute required chemistry ...

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Ecolab Customer Service information

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How much do ecolab customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for ecolab customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Ecolab Customer Service Representative, and why are they important?

To thrive as an Ecolab Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, order processing systems, and proficiency in Microsoft Office are typically required. Outstanding interpersonal skills, patience, and a customer-focused mindset help you stand out in this role. These skills are essential for efficiently resolving customer inquiries, ensuring satisfaction, and supporting Ecolab’s reputation for service excellence.

What does an Ecolab Customer Service representative do?

An Ecolab Customer Service representative assists customers with inquiries about Ecolab’s products and services, processes orders, resolves issues, and provides technical support. They act as the main point of contact between the company and its clients, ensuring customer satisfaction and timely responses to requests. Representatives also collaborate with internal teams to address customer needs and help maintain strong, ongoing relationships with Ecolab’s clients.

What is the difference between Ecolab Customer Service vs Ecolab Sales Representative?

AspectEcolab Customer ServiceEcolab Sales Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; sales experience often preferred
Work EnvironmentOffice and customer sites, focus on support and problem-solvingField and office, focus on client acquisition and sales
Job FocusHandling customer inquiries, order processing, issue resolutionGenerating leads, presenting products, closing sales

While both roles serve Ecolab clients, Customer Service focuses on supporting existing customers through inquiries and issue resolution, whereas Sales Representatives actively seek new business opportunities and promote Ecolab products. Both roles require strong communication skills and industry knowledge, but their primary objectives differ—support versus sales growth.

How does the Ecolab Customer Service role typically collaborate with other departments to resolve client issues?

In the Ecolab Customer Service role, team members frequently collaborate with sales, technical support, and field service teams to address and resolve client concerns efficiently. This often involves coordinating information, escalating complex issues to subject matter experts, and following up to ensure timely solutions. Effective communication and teamwork are essential, as customer service representatives act as a central point of contact, ensuring clients receive comprehensive support and consistent experience across all touchpoints.
More about Ecolab Customer Service jobs
What cities are hiring for Ecolab Customer Service jobs? Cities with the most Ecolab Customer Service job openings:
What states have the most Ecolab Customer Service jobs? States with the most job openings for Ecolab Customer Service jobs include:
What job categories do people searching Ecolab Customer Service jobs look for? The top searched job categories for Ecolab Customer Service jobs are:
Ecolab Customer Service jobs near you
Infographic showing various Ecolab Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Logistics Specialist - Safety Support Center (French Required, Bilingual)

Ecolab

Saint Paul, MN

$48K - $73K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Ecolab rating

7.5

Company rating: 7.5 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

57th of 100 rated chemical manufacturers

Job description

Ecolab, a global leader in water, hygiene, and energy technologies and services, is seeking aLogistics Specialistto join ourEVD Safety Support Center (SSC)in ahybridcapacity.This role operates as areal-time safetyandlogistics control function, supporting chemical deliveries across Ecolab's customer networkby providingreal-time solutionsthrough afast-paced inbound-callsenvironment.

The Logistics Specialist reviews shipment and tank data, resolves system issues, and makes safety-based decisions to prevent delivery incidents before they occur.It is ideal for individuals who areanalytical,tech savvy, and quick learners, with an interest in logistics, safety, enterprise systemsandpeople-oriented. Prior deep experience is not required -we provide structured training; but success in this role requires strongproblem-solvingskills and the ability to quickly learn and operate within tools such asSAPand other digital platforms.

What's in it For You

  • The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

  • The ability to make an impact and shape your career with a company that is passionate about growth

  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

  • Comprehensive benefits package starting day one of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

Click Here to see our benefits.

What You Will Do

  • Provide support to both English- and French-speaking customers, ensuring clear communication and accurate issue resolution

  • Receive and manageincoming callsdailyrelated to delivery verification and safety checks.

  • Serve as a member of theEVD Safety Support Center, supporting chemical deliveries for Ecolab and approvedthird-partycarriers

  • Review shipment details, tank data, and system information toapprove or stop deliveriesbased on safety and compliance criteria

  • Guide callers through troubleshooting steps and navigation of theEVD application

  • Accurately document all interactions, decisions, and outcomes in tracking systems

  • Create and manage IT incident ticketsto document, track, and escalate EVD system or application issues to the appropriate technical teams, ensuring timely resolution and minimal impact to delivery operations.

  • CreateDelivery Action Requests (DARs)to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies

  • Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues

  • Respond toChemtrec alertsrelated to intransit incidents, damaged packages, or chemical events; assist with coordination when escalation is required

  • Generate and maintaindelivery compliance and safety data, supporting reporting and continuous improvement initiatives

Position Details

  • Location: Remote position, anywhere in the US.

  • Work week: Monday - Friday with operation coverage between 7:00am and 6:30pm CST. Employees will work a standard 8-hour shift within this timeframe, aligned with business needs

Minimum Qualifications

  • High School Diploma or equivalent

  • 1 year of logistics, operation, supply chain, customer service, or related experience, or demonstrated ability to quickly learn complex operational roles

  • Ability to communicate French fluently

  • No immigration sponsorship available for this role

Preferred Qualifications

  • Bachelor's degree

  • Strong computer skills (including enterprise systems) with the ability to work across multiple systems simultaneously

  • 1 year of SAP experience (or strong aptitude and exposure to ERP or enterprise systems)

  • Strong proficiency with Microsoft Office (Excel, Outlook, Teams) or similar productivity tools

  • Demonstrated ability to learn new systems quickly and adapt to changing processes

  • Interest in logistics, safety, transportation, or operations environments

  • Experience with bulk liquid transportation, chemical logistics, or regulated industries

  • Knowledge of safety or compliance concepts (e.g. HazMat, DOT, or similar) - training provided

  • Clear communication, sound judgement, and strong problem solving skills

Annual or Hourly Compensation Range

The pay range for this position is $48,800.00 - $73,300.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

What Ecolab employees say

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About Ecolab

Sourced by ZipRecruiter

Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Saint Paul, MN, US

Year founded

1923

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