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Eccp Program Manager Operations Jobs in Silver Spring, MD

Rivet

Program Manager III

Arlington, VA

$119K - $154K/yr

Arlington, Virginia Rivet Operations Company has an opening for a Program Manager III who will provide senior-level program management support to the Defense Advanced Research Projects Agency (DARPA ...

New

Rivet

Program Manager III

Arlington, VA · On-site

$119K - $154K/yr

Arlington, Virginia Rivet Operations Company has an opening for a Program Manager III who will provide senior-level program management support to the Defense Advanced Research Projects Agency (DARPA ...

New

Mano Lani

Program Manager III

Arlington, VA · On-site

$119K - $154K/yr

This role is responsible for managing operations across diverse functional areas including program execution, contract oversight, compliance, security coordination, and resource planning. The Program ...

New

Mano Lani

Program Manager III

Arlington, VA

This role is responsible for managing operations across diverse functional areas including program execution, contract oversight, compliance, security coordination, and resource planning. The Program ...

New

Mano Lani

Program Manager III

Arlington, VA

$119K - $154K/yr

This role is responsible for managing operations across diverse functional areas including program execution, contract oversight, compliance, security coordination, and resource planning. The Program ...

New

Customs and Border Protection

Program Manager

Washington, DC · On-site +1

$125.78K - $163.51K/yr

Providing program management direction and oversight of project management, operations, and modernization efforts including planning, programming, budgeting, and execution of programs such as ...

Softthink Solutions Inc

Program Manager

Bethesda, MD

The Program Manager will lead daily contract operations, supervise Medical Support Assistant staff, manage staffing coordination, ensure compliance with federal and NIH requirements, and maintain ...

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Eccp Program Manager Operations information

See Silver Spring, MD salary details

$41.4K

$113.2K

$163.9K

How much do eccp program manager operations jobs pay per year?

As of May 31, 2026, the average yearly pay for eccp program manager operations in Silver Spring, MD is $113,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ECCP Program Manager Operations, and why are they important?

To thrive as an ECCP Program Manager Operations, you need strong project management expertise, a solid understanding of compliance or ECCP (Early Childhood Care and Protection) regulations, and relevant experience in operational oversight. Familiarity with project management tools (like MS Project or Asana), data analysis systems, and often certifications such as PMP are highly valuable. Leadership, communication, and problem-solving skills enable effective team coordination and stakeholder engagement. These competencies ensure efficient program delivery, regulatory compliance, and the successful achievement of organizational objectives.

How does an ECCP Program Manager Operations typically collaborate with cross-functional teams to ensure program success?

As an ECCP Program Manager Operations, you will regularly work with cross-functional teams such as engineering, procurement, finance, and compliance to coordinate program activities and deliverables. Collaboration involves facilitating meetings, aligning project timelines, and ensuring all stakeholders are informed of progress and challenges. Effective communication and stakeholder management are key, as you will often need to resolve conflicts, clarify requirements, and ensure that operational processes align with overall program goals. This role requires balancing competing priorities and fostering a collaborative environment to keep complex projects on track.

What are ECCP Program Manager Operations?

An ECCP Program Manager Operations oversees the planning, execution, and optimization of programs under the Enhanced Capacity and Capability Program (ECCP). They are responsible for coordinating teams, managing budgets, ensuring compliance with organizational policies, and achieving program objectives. Their role includes monitoring progress, reporting on outcomes, and implementing process improvements to enhance operational efficiency. ECCP Program Manager Operations often collaborate with stakeholders across departments to ensure that programs align with broader organizational goals.

What is the difference between Eccp Program Manager Operations vs Eccp Project Coordinator?

AspectEccp Program Manager OperationsEccp Project Coordinator
CredentialsTypically requires a bachelor’s degree in business, management, or related field; PMP certification preferredUsually requires a bachelor’s degree; certifications like CAPM are common
Work EnvironmentOversees multiple projects within a program, often in corporate or industrial settingsSupports project teams, handles scheduling and documentation, often in office settings
Employer & Industry UsageUsed in industries like construction, manufacturing, and engineering firmsCommon in IT, marketing, and administrative sectors

The Eccp Program Manager Operations focuses on managing multiple projects within a program, ensuring strategic alignment and resource coordination. In contrast, the Eccp Project Coordinator handles day-to-day project support tasks, facilitating communication and documentation. Both roles require strong organizational skills, but the Program Manager has a broader strategic scope.

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What cities near Silver Spring, MD are hiring for Eccp Program Manager Operations jobs? Cities near Silver Spring, MD with the most Eccp Program Manager Operations job openings:
Eccp Program Manager Operations jobs near you
Program Manager

Program Manager

Decisionpoint Corporation

Alexandria, VA

Other

Posted 4 days ago

Job description

Overview
DecisionPoint seeks an experienced Program Manager to oversee enterprise-scale IT service delivery supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
*Please Note: This requisition is contingent upon contract award.*
Duties & Responsibilities
  • Oversee the entire program for the contract and all associated teams.
  • Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to.
  • Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR.
  • Provide administrative direction to subordinate leads and task managers.
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance.
  • Oversee all contract task areas including Tier 1 Service Desk, Advanced Problem Resolution, USPTO Contact Center, Knowledge Management, Accounts Management, and Executive Support.
  • Lead performance oversight of high-volume contact center and service desk operations.
  • Manage risk, contingency planning, surge staffing, and COOP readiness.
  • Ensure compliance with NIST, FISMA, ATO, and federal IT security requirements.
  • Oversee AI-enabled service enhancements and continuous service improvement initiatives.
  • Lead executive-level operational reviews and performance briefings.
Qualifications
Clearance Requirement
Ability to obtain and maintain Tier 1 Investigation (Low Risk).
Education (Required)
Bachelor's degree in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.
Experience (Required)
  • Fifteen (15) years of management experience or equivalent combination of education and experience. *Experience/Education Substitution Guidelines: 1 year of study/experience equates to 1 year of relevant IT experience/education.
  • Experience overseeing enterprise IT service desk or contact center operations supporting large federal or similarly regulated environments with:
  • 10,000 or more users
  • High-volume, multi-channel support operations
  • Formal Tier 1 and Tier 2 escalation processes
  • Strict Service Level Agreement (SLA) performance requirements
  • Demonstrated experience ensuring contract deliverables and SLAs are met in a federal IT environment.

Technical Knowledge (Required)
  • ITIL-based IT Service Management.
  • Enterprise ticketing platforms (ServiceNow).
  • CRM/contact center systems (Salesforce).
  • Workforce forecasting and ACD pattern monitoring.
  • NIST and federal IT security frameworks.

Technical Knowledge (Preferred)
  • AI-enabled service management platforms.
  • FedRAMP cloud environments.
  • Knowledge-Centered Service (KCS).

Certifications
Required: ITIL Certification Preferred: One or more Help Desk Institute (HDI) certifications; HDI Support Center Director preferred.
Skills
  • Executive communication
  • Contract governance leadership
  • Risk management
  • Operational analytics
  • Strategic workforce planning
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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