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E Chat Jobs (NOW HIRING)

Agility 360

Customer Care Associate - Oxford, MS

Oxford, MS · On-site

$13.75 - $18.75/hr

Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.) * Builds product and process knowledge to effectively interact with customers, within business ...

Rooms To Go .COM

Internet Chat Support

Seffner, FL · On-site

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters ... e-commerce business. With the nation's largest furniture inventory and industry-leading delivery ...

Our Company

Internet Chat Support

Seffner, FL

$15/hr

Internet Chat Support - Bilingual encouraged to apply On site in Seffner Florida RTG Headquarters ... e-commerce business. With the nation's largest furniture inventory and industry-leading delivery ...

New

Capacity

Chat Brand Rep (FootJoy)

Denver, CO · Remote

$15/hr

Capacity eCommerce creates a unique, work from anywhere, side gig experience that allows maximum engagement with customers, allowing you to chat anytime, anywhere! Capacity finds the enthusiasts ...

Bohl Crane, Inc.

e-Commerce Specialist

Toledo, OH

$20 - $24/hr

Support online customers through chat, email, or CRM systems. * Respond to customer inquiries ... E-Commerce Management * Manage day-to-day operations of the e-commerce platform (e.g., Shopify ...

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All JobsE Chat Jobs

E Chat information

What are the key skills and qualifications needed to thrive as an E-Chat Support Specialist, and why are they important?

To thrive as an E-Chat Support Specialist, you need excellent written communication skills, fast typing ability, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving skills, patience, and the ability to multitask make someone stand out in this role. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and swift issue resolution in a digital support environment.

How does an E Chat specialist typically collaborate with other customer support teams to resolve complex issues?

E Chat specialists often work closely with phone support, technical teams, and supervisors to ensure that customer inquiries are resolved efficiently. When a chat request involves a technical or escalated issue, the specialist may document the situation and coordinate with the appropriate department for a resolution. This requires effective communication and timely follow-ups to keep the customer informed throughout the process. Collaboration helps provide seamless customer experiences and fosters a supportive work environment for ongoing learning.

What is the difference between E Chat vs Customer Support Representative?

AspectE ChatCustomer Support Representative
Primary RoleProviding online chat assistance to customersHandling customer inquiries via phone, email, or in person
Work EnvironmentOnline, computer-basedOffice or call center
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, patience, problem-solving
CertificationsNone typically required, but customer service or tech certifications helpfulCustomer service training, sometimes certifications

While both roles involve assisting customers, E Chat focuses on online chat support, requiring strong written skills and tech familiarity. Customer Support Representatives often handle inquiries via multiple channels, including phone and email, emphasizing verbal communication. Both roles are vital in customer service, but E Chat positions are more suited for those comfortable with digital communication platforms.

What are E Chat jobs?

E Chat jobs typically refer to online positions where individuals interact with customers or clients through electronic chat platforms. These roles are common in customer service, technical support, and sales, where agents respond to inquiries, resolve issues, and provide information in real-time using chat software. E Chat jobs usually require strong written communication skills, good typing speed, and the ability to multitask. Many companies offer remote E Chat positions, making them accessible to people working from home. These jobs are popular for those seeking flexible work hours and the ability to work from various locations.
More about E Chat jobs
What states have the most E Chat jobs? States with the most job openings for E Chat jobs include:
What job categories do people searching E Chat jobs look for? The top searched job categories for E Chat jobs are:
E Chat jobs near you
Infographic showing various E Chat job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.
Customer Care Associate - Oxford, MS

Customer Care Associate - Oxford, MS

Agility 360

Oxford, MS • On-site

$13.75 - $18.75/hr

Other

Re-posted 13 days ago

Job description

Job Openings >> Customer Care Associate - Oxford, MS
Customer Care Associate - Oxford, MS
Summary
Title: Customer Care Associate - Oxford, MS ID: 1857 Location: Oxford, MS
Description
Customer are Associate (Hybrid) - Oxford, MS
 
Agility 360 is searching for an experienced Customer Service Associate for a contract position with our client. The ideal candidates will posses a strong background in call center and customer service experience. As an integral part of our team, you will hold a pivotal role connecting our clients and their esteemed customers. Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine. As the face of our company, you will exude professionalism in every customer interaction, prioritizing satisfaction above all else. You have an innate ability to effectively address concerns, craft effective solutions, and proactively anticipate further inquiries. Your primary responsibilities will include effectively using multiple communication vehicles to connect with customers, which may include telephones, email, and chat. You can handle challenging customers effectively, with confidence, and exhibit less reliance on additional support. To excel in this role, showcasing an unwavering positive attitude and communicating with clarity and ease in every interaction will be essential to your success.
Job Responsibilities:
  • Manages inbound inquiries on behalf of client, acting as an extension of our client
  • Acts confidently in their role with little reliance on additional support
  • Acts in a professional and appropriate manner while assisting with a resolution/answer to the issue
  • Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)
  • Builds product and process knowledge to effectively interact with customers, within business guidelines
  • Identify customers' needs, research client systems, utilize tools to interpret and analyze data
  • Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
  • Ability to handle challenging customers effectively
  • Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
  • Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
  • Actively and accurately document discussions of inquiries and leverage internal tools for next-level resolution needs.
  • Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
  • May assist with escalated issues per business guidelines
  • Meet personal/team production metrics and quality targets
  • Must adhere to strict schedule and meet attendance guidelines

Experience:
  • High school diploma, GED or equivalent is required; bachelor's degree preferred
  • 3+ years previous experience in a customer support role required
  • Tax/banking/mortgage/real estate Industry experience preferred
  • Passion for service excellence
  • Strong written and verbal communication skills along with excellent customer service and active listening skills
  • Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
  • Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
  • Organization and time management skills to operate effectively in a fast paced, high-volume environment.
  • Typing ability of 35wpm+
  • Demonstrated knowledge of and experience with Microsoft
  • Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
  • Ability to identify customer issues and identify appropriate tasks
  • Must successfully adhere to schedule, attendance and required deliverables/deadlines.
  • Demonstrates patience and empathy and have the ability to work collaboratively with others

Physical Requirements:

  • Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
  • Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
  • May be required to drive for business purposes and must hold a valid driver's license in good standing and maintain personal auto insurance in compliance with local or state requirements.
  • Ability to work in a fast-paced, occasionally noisy, or distracting environment.

Job Details:
  • 3-6 month contract-to-hire role
  • Training Schedule (4 days onsite, 1 day remote)
  • Hybrid Schedule (4 days remote, 1 day onsite)
  • MUST BE AVAILABLE FOR ANY SHIFT BETWEEN 7am - 8pm CST (after training)
  • Location: Oxford, MS
  • Hourly pay rate: $18.50 - $19.50 (based on experience)
  • Employment is contingent on passing a background check and drug screen
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