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Duty Manager Jobs in Virginia (NOW HIRING)

Chick-fil-A

Manager on Duty

Newport News, VA · On-site

$17 - $22/hr

Responsive recruiter The responsibility of the Manager on Duty (MOD) is to protect the interest of the operator in the practicing and maximizing of operational excellence, quality, training ...

County of Roanoke Virginia

Manager-on-Duty

Roanoke, VA · On-site

$15/hr

GENERAL DESCRIPTION Manager on Duty will have the responsibility of overseeing the operations of the center and ensuring member safety and customer satisfaction. Work is performed under general ...

Roanoke County, VA

Manager-on-Duty

Roanoke, VA · On-site

$15/hr

Parks, Rec & Tour - Recreation Opening Date: 08/21/2026 Closing Date: 9/11/2026 11:59 PM Eastern GENERAL DESCRIPTION Manager on Duty will have the responsibility of overseeing the operations of the ...

LEGO Discovery Centre

Retail Supervisor

Springfield, VA · On-site

$22/hr

You'll also serve as a Duty Manager , supporting the overall operation of the attraction and ensuring an outstanding experience for every guest. What You'll Do Deliver Outstanding Guest Experiences

Booz Allen Hamilton

Mission Manager

Mclean, VA

$77K - $176K/yr

Mission Manager The Opportunity: Critical decisions are made every single day in support of our nation's defense. What if you could use your analytical skills and operational mindset to help protect ...

Booz Allen Hamilton, Inc.

Mission Manager

Mclean, VA · On-site

$77K - $176K/yr

Mission Manager The Opportunity: Critical decisions are made every single day in support of our nation's defense. What if you could use your analytical skills and operational mindset to help protect ...

Pretiumenterpriseservices

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is ...

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Duty Manager information

See Virginia salary details

$9

$26

$53

How much do duty manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for duty manager in Virginia is $26.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $32.40 per hour, depending on experience, location, and employer.

What is a duty manager?

A duty manager oversees day-to-day operations for a business or organization. In this career, you act as a leader for staff members. Your job responsibilities include overseeing employee scheduling, delegating duties, dealing with customer relations issues, organizing the workplace, handling security and safety concerns, and managing daily workflow for all aspects of the operation. Any company can have a duty manager, but this career is most common in hotels, health clubs, department stores, and other customer service businesses.

What are the key skills and qualifications needed to thrive as a duty manager?

To thrive as a Duty Manager, you need strong leadership, organizational, and problem-solving skills, often supported by experience in hospitality or facility management and relevant qualifications such as a diploma in management. Familiarity with property management systems, scheduling software, and compliance protocols is typically required. Excellent communication, decision-making, and conflict resolution abilities help build effective teams and ensure smooth operations. These competencies are vital for maintaining service standards, handling emergencies, and ensuring guest or customer satisfaction.

How does a duty manager typically handle unexpected situations during their shift?

Duty Managers are often the first point of contact for resolving unexpected situations, such as staffing shortages, guest complaints, or operational issues. They are expected to assess situations quickly, coordinate with relevant departments, and implement solutions to maintain smooth operations and customer satisfaction. Effective communication and strong decision-making skills are crucial, as the Duty Manager must often make on-the-spot judgments while keeping both customer experience and company policies in mind.

What is the difference between Duty Manager vs Front Desk Supervisor?

AspectDuty ManagerFront Desk Supervisor
CredentialsRelevant certifications, management experienceCustomer service, hospitality certifications
Work EnvironmentHotels, resorts, hospitality venuesHotels, front office areas
Employer & IndustryHotels, hospitality industryHotels, hospitality industry
Common Search/ComparisonOversees operations, manages staffSupervises front desk, handles guest inquiries

The Duty Manager typically oversees overall hotel operations and manages staff across departments, while the Front Desk Supervisor focuses on guest services and front desk management. Both roles require hospitality experience, but the Duty Manager has broader responsibilities beyond guest interactions.

What do duty managers get paid?

Duty managers typically earn an average salary ranging from $30,000 to $50,000 per year, depending on the industry, location, and level of experience. They often work in environments such as hotels, retail, or hospitality, and may receive additional benefits or shift differentials. Salaries can vary based on the size of the organization and specific responsibilities.
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For Duty Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Duty Manager jobs in Virginia look for?

The top searched job categories for Duty Manager jobs in Virginia are:

What cities in Virginia are hiring for Duty Manager jobs?

Cities in Virginia with the most Duty Manager job openings:

Duty Manager jobs near you
Infographic showing various Duty Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $54,336 per year, or $26.1 per hour.

Manager on Duty

Chick-fil-A

Newport News, VA • On-site

$17 - $22/hr

Full-time

Re-posted 5 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,705 frontline employees who took The Breakroom Quiz

15th of 108 rated fast food restaurants

Job description

Responsive recruiter
The responsibility of the Manager on Duty (MOD) is to protect the interest of the operator in the practicing and maximizing of operational excellence, quality, training, marketing and profit generating procedures throughout their shift (Day, Swing or Night shift).
Most importantly the MOD responsibility is to ensure that the first and last contact with guest is both memorable and remarkable.
The MOD must exemplify the actions, decision-making skills and responsibilities of operating a successful restaurant. Having a keen sales and marketing awareness of the day part or day of the week is key to this leader's success. Their primary job is setting the overall tone and atmosphere of the restaurant during their shift. Operational efficiency, skill development and community building are a constant thought in the mind of this leader.
This hands-on leader must be a teacher at heart and must be energized by a quick-paced environment. The MOD must be engaged daily in the following 5 areas:
  • Vision
    • Support the vision of the operator.
    • Commitment to personal growth and development.
    • Work with the operator to develop an Individual Development Plan (IDP) for themselves and the other members in the operations department.
    • Support, practice and encourage a High Performance Leadership Team (HPLT) culture. This leader may have to adapt and change their approach shift-to-shift depending upon the talent on duty or the level of business needing support.
    • Share short-term and long-term goals with leadership team as well as team members.
  • People
    • Coach and develop to potential all team members
    • During your shift, observe and validate cashier keystroke errors.
    • Observe for inconsistent cash and coupon handling procedures along with food portioning
    • Model and support clear communications between the front counter and boards.
    • Take disciplinary action in writing or verbally to any individual reporting to you on your shift.
    • Coach and develop "self-leadership skills" of team members during their shift
    • When required, support TD in implementing sound individualized training and development. Provide training feedback and observations of new team members to the TD and all CTs.
    • Leverage every moment to observe, support, teach, model, measure and provide feedback on every aspects of the Creating Raving Fans Strategy.
    • Properly address both positive and negative Results and Relationships and share finding and solutions with fellow MODs, GM and operator.
    • Ensure opening and closing security measures are in place to protect your staff. Report all security or safety incidents to the operator and GM.
    • Embrace continuous improvement plan for the development all leaders, ambassadors, contributors, emerging leaders and employees.
  • Quality Customer Experience
    • Support and communicate CREATE RAVING FANS strategy during your shift. The MOD must ensure a watchful eye on the restaurant at all times. If you must leave the restaurant, ensure that a supervisor, team leader or team captain is left in temporary charge of the restaurant.
    • Ensure that the 1st Mile of service is taken care of (OE) and that 2nd Mile Service opportunities are taken.
    • Ensure opening and closing food safety and restaurant safety measures are in place to protect staff. Report all safety incidents to the operator and GM.
    • Ensure all guest complaints are solved using L.A.S.T. principles and that we have exceeded guest expectations in our resolution.
    • Use RQA, ROE and CEM tools to measure and improve OE and ensure proper FDA and local food safety standards are practiced during shift.
    • As a steward, oversee all facilities and ensure equipment are in proper working order before, during and after your shift
    • Ensure our food safety standards exceed local and FDA food code standards and that all equipment is working properly
    • Support continuous improvement plans for quality and customer experience.
  • Sales & Brand Growth
    • Implement customer count, check average and outside sales best practices during your shift
    • Sample across the counter to build incremental sales
    • Support RMD during shift in the execution of the mall marketing plan.
    • Cultivate an environment during shift that leverages our Raving Fans Strategy
    • Use transitions to our benefit by maximizing productivity during your shift
    • Review Scorecard and Scoreboard scores during your shift and ensure existing systems are in place to maximize sales growth.
    • Take advantage of strategic marketing emotional connections that may arise.
    • Support RMD on continuous improvement plans for sales and brand growth.
    • Ensure the shift team is trained and motivated to do their part in building sales and outside sales development.
  • Financial Return
    • Ensure proper cash and coupon management systems (to include change fund) are in place during shift
    • Ensure Opening and End of Day financial reports are performed in a timely manner
    • As a steward, work closely with the operator and other members of the leadership team to execute continuous improvement plans that maximize our return on investment.

Compensation: $17.00 - $22.00 per hour
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.

What Chick-fil-A employees say

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Benefits

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Workplace

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Chick-fil-A logo

About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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