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Driver Support Jobs (NOW HIRING)

Gopuff

Director, Driver & Customer Support

Aventura, FL · On-site

$140K - $175K/yr

The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role ...

Gopuff

Director, Driver & Customer Support

Aventura, FL

$140K - $175K/yr

The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role ...

Gopuff

Director, Driver & Customer Support

Aventura, FL

$140K - $175K/yr

The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role ...

Via

Driver Support Team Lead

Fort Worth, TX

$55K - $65K/yr

The Driver Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of ...

Via

Driver Support Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

The Driver Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of ...

AmeriPride Services

Route Sales Support Driver

Springfield, MO · On-site

$38.20K - $52.30K/yr

The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive ...

AmeriPride Services

Route Sales Support Driver

Greensboro, NC

$40.70K - $55.70K/yr

The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive ...

AmeriPride Services

Route Sales Support Driver

Atlanta, GA

$40.40K - $55.30K/yr

The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive ...

AmeriPride Services

Route Sales Support Driver

Waterloo, IA

$41.40K - $56.70K/yr

Watch this video! Tzw 6 G 4 BSY&feature=youtu.be The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and ...

AmeriPride Services

Route Sales Support Driver

Corvallis, OR

$43.50K - $59.60K/yr

Watch this video! Tzw 6 G 4 BSY&feature=youtu.be The Route Sales Support Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and ...

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How much do driver support jobs pay per hour?

As of May 31, 2026, the average hourly pay for driver support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Driver Support specialist, and why are they important?

To thrive as a Driver Support specialist, you need strong problem-solving skills, knowledge of transportation logistics, and often a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is commonly required. Excellent communication, patience, and multitasking abilities help you effectively assist drivers and resolve issues in real time. These skills are crucial for ensuring efficient fleet operations, driver satisfaction, and timely delivery of services.

What are the most common challenges faced in a Driver Support role, and how can they be effectively managed?

One of the most common challenges in a Driver Support role is handling real-time issues such as route changes, vehicle breakdowns, or delivery delays while maintaining clear communication with drivers. Effectively managing these challenges requires strong problem-solving skills, a calm demeanor under pressure, and the ability to use dispatch or fleet management software. Building good rapport with drivers and collaborating closely with dispatchers and logistics coordinators can also help ensure smoother operations and quick resolution of issues.

What is a Driver Support specialist?

A Driver Support specialist is a professional who assists drivers by providing technical support, troubleshooting issues, and offering guidance related to driving tasks, vehicle technology, or delivery logistics. They often work in transportation, logistics, or ride-sharing companies, helping drivers resolve problems quickly to minimize downtime. Their responsibilities can include answering questions, resolving complaints, coordinating with dispatch, and ensuring drivers understand company policies and procedures. Effective communication and problem-solving skills are essential for this role.

What is the difference between Driver Support vs Delivery Driver?

AspectDriver SupportDelivery Driver
Required CredentialsDriver's license, basic vehicle knowledgeDriver's license, vehicle insurance, sometimes specialized certifications
Work EnvironmentSupport roles within transportation companies, often indoors or in garagesOn the road, delivering goods to customers
Employer & Industry UsageLogistics, transportation, fleet managementFood, retail, courier services
Common Search & ComparisonSupport roles assisting drivers, vehicle maintenanceDelivering packages or food to clients

Driver Support roles focus on assisting drivers with vehicle maintenance, logistics, and support tasks within transportation companies. Delivery Drivers are responsible for transporting goods directly to customers, often on a daily route. While both roles require a valid driver's license, Driver Support emphasizes support functions, whereas Delivery Drivers focus on direct customer service and delivery tasks.

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Driver Support jobs near you
Terminal Driver Support Specialist

Terminal Driver Support Specialist

Swift Transportation

Houston, TX • On-site

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Swift Transportation rating

7.0

Company rating: 7.0 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

198th of 336 rated logistics

Job description

Description
Position at Swift Transportation
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What you will do
Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
  • Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
  • Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.
  • Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
  • Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
  • Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
  • Hand off appropriate information to next shift.
  • Promote driver safety at all times.
  • Provide operational and/or administrative support to terminal leadership as necessary.
  • Proactively work to assist others in achieving the organization's objective.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=7116
Qualifications: What you need to bring
  • Previous related experience in call center and/or transportation operations preferred.
  • Must have strong communication skills.
  • Must be able to work in high pressure situations.
  • Must possess strong problem solving skills.
  • Must be self-motivated.
  • Must be detail-orientated.
  • High School Diploma or equivalent required.

Pay Range: $19 - $25 Hourly, depending on experience.
What we offer:
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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