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Donor Development Manager Jobs in Arizona (NOW HIRING)

Salvation Army

Donor Engagement Specialist

Phoenix, AZ · On-site

... development experience preferred, with knowledge of donor relations. * Ability to work as a team ... Extensive skills in multi-tasking, time management, project management, and small event execution.

St. Joseph the Worker

Development Data Analyst

Phoenix, AZ · On-site

$55K - $65K/yr

... analytical Development Data Analyst to serve as the primary steward of our donor database and ... Key Responsibilities Donor Database Management * Maintain, update, and manage donor and prospective ...

St. Joseph the Worker

Development Data Analyst

Phoenix, AZ · On-site

$55K - $65K/yr

... analytical Development Data Analyst to serve as the primary steward of our donor database and ... Key ResponsibilitiesDonor Database ManagementMaintain, update, and manage donor and prospective ...

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Donor Development Manager information

What is a donor development manager?

A Donor Development Manager is a fundraising professional responsible for building and maintaining relationships with donors to support an organization's mission. They identify potential donors, develop strategies to engage and steward current supporters, and coordinate fundraising campaigns and events. Their work often involves communicating the impact of donations, managing donor databases, and ensuring a positive donor experience. Donor Development Managers play a key role in securing financial resources for nonprofits, charities, or educational institutions.

What are the key skills and qualifications needed to thrive as a donor development manager, and why are they important?

To thrive as a Donor Development Manager, you need a solid background in fundraising, relationship management, and strategic planning, often supported by a degree in nonprofit management, communications, or a related field. Familiarity with donor management software (such as Raiser’s Edge or Salesforce) and experience with CRM systems and fundraising analytics are typically essential. Exceptional interpersonal skills, persuasive communication, and emotional intelligence help in building lasting donor relationships and securing major gifts. These skills are crucial for cultivating donor loyalty, achieving fundraising targets, and advancing organizational missions.

What is the difference between Donor Development Manager vs Fundraising Coordinator?

AspectDonor Development ManagerFundraising Coordinator
CredentialsBachelor's degree, experience in donor relations or fundraisingBachelor's degree, entry-level fundraising experience
Work EnvironmentNonprofit organizations, charities, educational institutionsNonprofits, community organizations, event planning teams
Employer & Industry UsageUsed in organizations focusing on donor relations and major giftsUsed in organizations managing fundraising events and campaigns

The Donor Development Manager typically has more experience and focuses on building relationships with major donors and securing large gifts. The Fundraising Coordinator often handles event planning and campaign support. Both roles are essential in nonprofit fundraising but differ in scope and responsibilities.

What are some common challenges faced by donor development managers in building and maintaining long-term donor relationships?

Donor Development Managers often face the challenge of balancing personalized engagement with a large portfolio of donors, ensuring each donor feels valued while meeting fundraising targets. Another common challenge is adapting communication strategies to suit diverse donor preferences and motivations. Additionally, maintaining accurate records and tracking donor interactions can be demanding, particularly in organizations with limited resources. Overcoming these challenges typically involves effective use of CRM systems, strong collaboration with fundraising and communications teams, and ongoing professional development.
What are popular job titles related to Donor Development Manager jobs in Arizona? For Donor Development Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Donor Development Manager jobs in Arizona look for? The top searched job categories for Donor Development Manager jobs in Arizona are:
What cities in Arizona are hiring for Donor Development Manager jobs? Cities in Arizona with the most Donor Development Manager job openings:
Donor Development Manager jobs near you

Donor Engagement Specialist

Salvation Army

Phoenix, AZ • On-site

Full-time

Posted 8 days ago

Salvation Army rating

6.1

Company rating: 6.1 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

570th of 771 rated non-profit organizations

Job description

LOCATION: Divisional Headquarters - Phoenix, AZ
STATUS: FT/40 hrs/wk
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs, in His name, without discrimination.
QUALIFICATIONS:
  • Bachelor's or two-year AA degree or equivalent experience preferred.
  • HS Diploma or GED required
  • Experience in administrative support, customer service, revenue generation, and written communication with individual, corporate and foundation donors.
  • Non-profit development experience preferred, with knowledge of donor relations.
  • Ability to work as a team member, and as the first point of contact for individual donors.
  • Extensive skills in multi-tasking, time management, project management, and small event execution.
  • Excellent written and verbal communication skills.
  • Ability to produce a high volume of work in a timely manner.
  • Knowledge of office procedures and equipment.
  • Computer literate with proficiency in Microsoft Office Suite. Capacity to learn donor engagement platforms/software, including but not limited to Portfolio CRM, Classy, R360, and Paypoint
  • Ability to type 60-70 wpm.
  • A pleasant and professional demeanor when interacting with all stakeholders.
  • Ability to pass a criminal background check

RESPONSIBILITIES:
  • Provides year-round stewardship and engagement of individual donors as identified by the Director of Development & Divisional Director of Donor Impact including but not limited to personalized letters and emails, and phone calls.
  • Coordinates, executes, and is responsible for the revenue-generating mail and phone campaigns to donors who are nearing or currently achieved lapsed status.
  • Takes incoming donor care phone calls, provides the highest level of customer service in all circumstances, and takes appropriate action to resolve donor issues.
  • Assist in creation, preparation, and execute distribution of donor care correspondence and development materials to meet the specialized needs of donors and the CRD department.
  • Actively researches, coordinates, and executes donor engagement and gratitude campaigns, such as specialized calling projects, and mail campaigns.
  • Coordinates and executes thank you calls and handwritten notes to identified donors within 48 hours of gift posting.
  • Execute the new donor welcome program.
  • Maintains a professional, can-do attitude and can manage unanticipated changes that have tight turnaround times by adjusting schedules for other projects and clearly communicating those changes to stakeholders and team members.
  • Uses various vendor platforms to perform donor care issues, including but not limited to Blackbaud CRM, Classy, R360 and Paypoint
  • Expedites and performs due diligence to issues and inquiries from donors, staff, and officers
  • Assists and aides in the maintenance and integrity of Portfolio, the confidential donor database, by performing periodic donor data cleanup projects, merging of records, creating relationships between records, and applicable donor changes submitted through corps correspondence, donor communications, and returned mail.
  • Ensures the accuracy of gift entry by submitting applicable gift adjustments to DDOC Staff.
  • Processes items from the Exception Queues including donor prayer requests, information requests, memorial/tribute gifts notices, and donor correspondence; ensuring applicable delivery and follow through.
  • Contacts donors with incorrect gift information, and declined or misread credit card numbers, to obtain correct information, and process accordingly.
  • Processes credit card gifts that are submitted by phone, make applicable updates to credit card gifts, and process credit card refunds with Supervisor approval.
  • Research gifts made through online Classy platform, make corrections to gifts, and process applicable refunds with Supervisor approval.
  • Aides CRD admin staff in the annual year-end statement project..
  • Assist the Development team during emergency needs and Holiday Season activities.
  • Assists in the planning and execution of small donor engagement events.
  • Other duties as assigned as it relates to the position of Donor Engagement Specialist.

PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Salvation Army employees say

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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