Donor Care Tech Jobs (NOW HIRING)

Description

 Join a company that truly impacts others!

Hope Media Group is a multi-brand ministry. Every story we share, every event we host, and every song we play is done to engage people to love Jesus, serve others, and spread Hope.

Hope Media Group the home of KSBJ, WayFM, Worship 24/7, Vida Unida, NGEN radio. Way Loud, Way New, Way Back, Gospel 24/7, God Listens Prayer App and Hope Events. 

We invite you to apply and become a part of our growing ministry to Love Jesus, Serve Others, and Spread Hope. Our team describes our environment as fun, encouraging, collaborative, engaging, caring, family-oriented, and friendly. We would love for you to join us and be part of what God is doing in our ministry! 

Job Summary:

The Chief of Donor Engagement (CoDE) is responsible for the strategy, performance, and long-term sustainability of contributed revenue across Hope Media Group. This leader provides strategic oversight of the full donor lifecycle from initial engagement through legacy giving and ensures revenue strategy aligns with ministry impact and organizational priorities. 

The CoDE directly oversees Donor Experience, including Donor Care, Mid/Major Gifts, and Donor Communications; Partner Engagement; Catalyst Donors; Donor Operations; and the Planned Giving/Endowment program. The role is accountable for overall contributed revenue performance outside of on-air fundraising execution. 

As a member of the Executive Leadership Team, the Chief of Donor Engagement advances financial sustainability through disciplined revenue strategy & relational donor leadership. This role complements the President & CEO's visionary stewardship, the Chief Administrative Officer's internal optimization, and the Chief Impact Officer's leadership of external impact & mission advancement, ensuring alignment between vision, operational strength, revenue growth, & measurable ministry outcomes. 

Essential Functions:

 Donor Experience & Relationship Leadership  

•  Provide executive oversight and integration of Donor Experience, Major Donors, Partner Engagement, Donor Operations, and the Planned Giving/Endowment Program to ensure cohesive strategy & performance across all donor-facing functions 
• Set direction and accountability standards for portfolio management, pipeline development, and relationship strategy across donor segments 
• Ensure organizational alignment and accountability for effective transition of newly acquired donors into long-term engagement and retention pathways 
• Identify and elevate catalyst-level donors into the CEO portfolio, ensuring coordinated strategy, executive engagement preparation, and structured stewardship support 
• Oversee the development and consistent application of stewardship practices that reinforce trust, transparency, and mission alignment 
• Guide the strategy for donor engagement events and experiences, ensuring initiatives such as Hope Media Experience and Hope Ignited advance cultivation, stewardship, and revenue growth among major and catalyst-level donors 
• Provide executive leadership to senior donor leaders, establishing strategic direction & accountability while preserving operational authority within each discipline 

 Contributed Revenue Strategy  

•  Define and lead organizational strategy for maximizing contributed revenue across all donor segments and partnership channels 
• Establish clear revenue goals and performance benchmarks tied to organizational growth objectives; partner with the Data Science team and Finance to strengthen forecasting capabilities and revenue modeling maturity 
• Lead capital and strategic fundraising initiatives aligned with organizational priorities 
• Evaluate and pursue new revenue opportunities that expand donor participation, diversify funding streams, and strengthen long-term financial sustainability 
• Collaborate with the Senior Leadership Team to align revenue strategy with annual organizational goals and ensure funding readiness for key initiatives 
• Partner with the CEO on long-range revenue planning and major donor strategy 

 Executive Leadership & Organizational Integration   

• Contribute to overall organizational strategy, ensuring contributed revenue plans are aligned with annual priorities and ministry objectives 
• Partner with Content, Impact, Technology, and Finance leaders to ensure clarity of roles, effective collaboration, and alignment between donor engagement strategy and organizational initiatives 
• Establish revenue performance expectations & accountability standards across donor functions 
• Maintain executive-level accountability for departmental financial stewardship, ensuring resources are allocated in alignment with approved budgets and organizational priorities 

Demonstrated Faith 

• Committed to a personal relationship with Jesus Christ 
• Grounded spiritually and biblically literate 
• Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies 
• Live Christian principles defined by the Ministry Statement of Faith 
• Participate in on-air fundraisers and prays for donors as needed 
• Passion for leveraging the platform of radio for evangelism and discipleship 
• Exhibit a strong moral character 
• Active member of a Bible believing local church 

Non-Essential Functions:

• Perform other duties as requested

Requirements

Education:

•  Bachelor's degree required; advanced degree preferred in business, nonprofit management, finance, communications, or a related field  

Experience: 

• Ten or more years in senior-level fundraising, development, or revenue strategy leadership within nonprofit, ministry, or mission-driven organizations 
• Demonstrated success leading multi-channel contributed revenue strategy, including major gifts and partnership development 
• Track record of building and leading high-performing teams with clear accountability structures 
• Ability to advance forecasting discipline in partnership with Finance and Data Science to inform strategic decision-making 
• Effective collaboration within complex or matrixed organizational environments preferred 

Skills and Competencies: 

• Strong executive presence with high emotional intelligence and relational leadership capability 
• Ability to lead through influence across functions without direct authority 
• Financial acumen with experience in revenue planning, performance accountability, and resource stewardship 
• Strategic thinker with the ability to translate organizational priorities into sustainable revenue plans 
• Exceptional written and verbal communication skills with the ability to engage donors, executives, and internal stakeholders 
• High degree of discretion and integrity in handling confidential donor and financial information 

Knowledge, Skills and Abilities: 

• Heart for Christian ministry 
• Strong moral character 
• Personal relationship with Jesus Christ 
• Spiritually grounded with working knowledge of scripture 
• Active member of a Bible-believing local church 
• Demonstrated executive leadership with the ability to establish clarity of roles, decision rights, and accountability 
• Deep understanding of donor engagement strategy, portfolio management, and long-term relationship development 
• Working knowledge of planned and charitable giving structures preferred 

 Working Conditions and Environment

 Supervisory Responsibilities::

• Immediate supervision over a unit, section, or department. Recommends candidates for hiring, termination; prepares and conducts performance appraisals and salary reviews and applies company policies. 

Travel:

• Multiple trips per year out of town/state
• Local travel as needed

Nights/Weekends/Holidays:

• Occasional for conferences or retreats. 

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity may include talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers including pinching, typing or otherwise working, primarily with fingers rather than the whole hand as in handling. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

 Full-Time Benefits Offerings:

• Medical
• Dental
• Vision
• Health Savings Account w/employer contribution
• Flexible Savings Accounts
• Company Paid Short Term Disability/Long Term Disability
• EAP (Employee Assistance Program)
• Generous Paid Time Off (PTO)
• Three (3) Paid Mission Days
• Twelve (12) Company-Paid Holidays
• 403B Retirement with Company Match
• Group Life Insurance
• Legal Shield/Identity Theft Protection
• Access to Marketplace Ministry Chaplains 

Third-Party Recruiter Policy: We are grateful for the interest of those who wish to support our hiring efforts. However, Hope Media Group does not accept unsolicited resumes or candidate referrals from external staffing agencies or search firms. Submissions from third parties will not be considered and may be retained without obligation or payment or fees.