Dog Customer Service Jobs (NOW HIRING)

The Dog Wizard is a dog training franchise that has been in business for 15 years. Not Magic. It's dog training done right. We pride ourselves on customer service, delivering excellent standards of care in training, and the integrity of the people. The Dog Wizard also offers Board and Training, Private Lessons, and Classes.

We are seeking a qualified candidate who is career-minded and business-oriented but wants to continue having fun and contributing to their community. You can have it all! We have a lot of potential for upward mobility to higher positions for the right individuals. We love people who are willing to put in the work from the ground up. We love problem solvers and not just problem identifiers. We love upbeat motivated individuals to add to our already amazing team. The ability to provide stellar customer service and professionalism is a must.

Due to the nature of our business, love, and affinity towards dogs is a requirement. Long story short, you must love hanging out with adorable puppies of all ages and breeds, as well as; partnering with their loving parents.

Achieve a career that makes a difference in the lives of your customers. Our Company is willing to provide paid training for the right individuals.

We expect from you:

• Desire to learn and willingness to adapt.

• Strong work ethic, reliable, and honest.

• We need Leadership skills that will help our team grow and excel. This means you can bring your whole self to work and we will appreciate your unique vibe and personality.

• Excellent communication skills to aid in sales and team development.

• Knowledge of the dog training business is a plus but certainly not required. The most important factor is an upbeat attitude as well as a willingness to learn.

• Lives in or willing to relocate near Aventura, Hollywood, Florida.

Specific responsibilities include:

• Work with The Dog Wizard team to implement training to standards.

• Identifying issues and problem-solving to address challenges swiftly.

• Execute sold training including all training programs that are offered and available at The Dog Wizard. This would include group classes, private lessons, and board & train programs.

• Update clients on the progress of training through phone, email, and/or daily updates on social media.

• Contact the customer, schedule, and make the evaluations.

• Provide Lifetime Graduate Support to existing clients and future clients through the Graduate Support Group held weekly or bi-weekly on weekends or evaluate additional needs as necessary.

• Assist in developing and maintaining community relationships through attending events, visiting and scheduling lunch and learns with local businesses, and building brand awareness by training in the community.

• Assist in maintaining and strengthening client relationships.

• Building the quality reputation of The Dog Wizard through word-of-mouth referrals, online reviews, and delivering on the expected goals for training.

• Communicate with the team and clients effectively about the training needs of the dogs.

• Communicate any concerns or needs to the franchise owner proactively after attempting to resolve issues.

• Strives for the highest level of satisfaction for the dogs and dog parents.

• The Dog Wizard training ranges from basic obedience to behavior modification to aggressive or highly reactive dogs.

Experience:

• Customer Service/Customer Care Experience. Minimum 2 years

• Strong knowledge of dog behavior. Minimum 1 year

• Dog Training experience is not required but experience in any dog-related field is mandatory.

• Training at The Dog Wizard Academy is mandatory. 10 weeks of training

  • Online Training must be completed before hands-on training starts.

  • 2 weeks of hands-on training follows online training. Travel is required to take the onsite training.

Education:

• High school or equivalent (Required)

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Strong business acumen and sales-driven.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Must be reliable and punctual.

• Bilingual - English and Spanish. Other languages

Requirements

• Must have reliable transportation, insurance, and Driver's License.

• Must have a smartphone and mobile phone line.

• Must know about Social Media (Facebook, YouTube, Instagram, etc)

• Must be authorized to work in the US

Shift and Schedule

• Full Time

• 8-hour shift

• Weekends as needed

Benefits include:

Salary: TBD once Experience is evaluated. Hourly Rate + Commission Pay

A company willing to provide paid training (both virtual and at a specified training location)

Flexible schedule

Paid Time Off

If interested in applying, please complete the following:

Email a short intro about yourself and your resume as PDF to

johana.rodriguez@thedogwizard.com

Please respond to the following questions in the body of the email:

Do you have experience working with dogs and/or training dogs?

What is a personality trait you have that will allow you to be successful in this role?

Tell me about what's important in a work culture/environment

What excites you about this role and how do you want to see yourself progress over time?

Complete and attach this DISC assessment: https://www.tonyrobbins.com/disc-landing-form/