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Dodd Manager Jobs in Georgia (NOW HIRING)

Bobby Dodd Institute

Landscaper

Decatur, GA · On-site

$13.50 - $17/hr

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can ... Under the supervision of the Field Operations Manager, we are looking for a landscape team member ...

Bobby Dodd Enterprises, Inc.

Landscaper

Decatur, GA

$13.50 - $17/hr

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can ... Under the supervision of the Field Operations Manager, we are looking for a landscape team member ...

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Dodd Manager information

What is the difference between Dodd Manager vs Dodd Supervisor?

AspectDodd ManagerDodd Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires a high school diploma or associate degree with supervisory experience
Work EnvironmentOversees teams, manages operations, and develops policiesSupervises daily tasks, monitors staff performance, and enforces procedures
Industry UsageCommonly used in corporate, retail, and service sectorsFrequent in manufacturing, hospitality, and retail settings

The main difference between a Dodd Manager and a Dodd Supervisor lies in their scope of responsibilities. Managers typically handle strategic planning and team leadership, while supervisors focus on overseeing daily operations and staff performance. Both roles require leadership skills, but managers usually have broader decision-making authority and higher qualifications.

What are popular job titles related to Dodd Manager jobs in Georgia? For Dodd Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Dodd Manager jobs in Georgia look for? The top searched job categories for Dodd Manager jobs in Georgia are:
What cities in Georgia are hiring for Dodd Manager jobs? Cities in Georgia with the most Dodd Manager job openings:
Dodd Manager jobs near you
Infographic showing various Dodd Manager job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 22% Internship, 67% Full Time, 6% Part Time, 1% Temporary, and 3% Summer. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.
Supervisor- Contact Center

Supervisor- Contact Center

Bobby Dodd Institute

College Park, GA

Other

Posted 19 days ago

Job description

SUPERVISOR CONTACT CENTER

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support, and opportunities.

Under the supervision of the Senior Director, the Supervisor oversees the practical day-to-day operations of 15 Customer Service Representatives. They provide operational support in accordance with policies and procedures. In addition, they ensure smooth contact center operations and be the primary coach for frontline staff.

This position requires the candidate to successfully complete a criminal history background check.

KEY RESPONSIBILITIES
Provides daily direction and communication to Team Supports and team members so that customer service tasks are completed in a timely, efficient, and knowledgeable manner.

Handles human resource management issues among teams, including completion of employee reviews, coaching, corrective action, timecard review/correction, time off approvals, etc.

Interview as needed to support recruiting efforts

Provides training and resources, including updating the intranet wiki, so that team members are equipped to do their jobs.

Identifies opportunities for process improvements and solutions to upper management

Monitors and tracks productivity; keeps Customer Service Manager informed of related issues.

Submit overview reports to management as requested.

Complete QA for the team

Manage the Call Que and chats to answer questions

Take supervisor calls as needed.

Minimum two QA audits per week will be conducted on each agent and documented in, Playvox

Support other teams, when needed.

PHYSICAL QUALIFICATIONS
This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The Supervisor may be asked to complete other duties as assigned by management. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that the employee requests for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

OVERALL QUALIFICATIONS

Must have 2 years of call center background

Communicates Effectively

Manages Complexity

Customer Focus

Develops Talent

Directs Work

Resourcefulness

Situational Adaptability

Builds Effective Teams

Instills Trust

Drives Vision and Purpose

PREFERRED EDUCATION AND EXPERIENCE

High School or GED

5 + years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.

Previous experience requiring clear and calm communication by phone.

Previous experience that required the ability to use the computer system and maintain good records effectively.

Strong knowledge of durable medical equipment, typically gained in 2+ years of experience.

Advanced understanding of insurance guidelines and billing, including rules, limits, verification procedures, cost/reimbursement rate issues, etc.

Minimum of 2 years of leadership experience in a Call Center or similar environment

Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.

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