Document Processing Associate Jobs in Arizona (NOW HIRING)

Title of Job: Document Control and Training Lead

Department: Quality

Reports to: Director of Quality

Position Description:

Position Summary

The Document Control / Training Lead will oversee MSR-FSR’s document control and training systems to ensure compliance, accuracy, standardization, and operational effectiveness. This role is primarily responsible for managing the controlled documentation, including review, approval, revision, distribution, retention, and archival of Operating Procedures (OPs), Work Instructions (WIs), Safety Instructions (SIs), Competencies (CPs), Training Plans (TPs), forms, and related quality system documents.

The position serves as the primary point of contact of the document control process and systems, ensuring controlled documents are current, accessible, properly maintained, and aligned with company procedures, customer requirements, and applicable quality standards. Responsibilities include coordinating document revisions with cross-functional teams, maintaining revision history and traceability, removing obsolete documentation from use, supporting audits, and driving continuous improvement of document management processes and systems.

In addition, the role manages employee training systems and records, administers the training system of record, and supports the development and maintenance of training matrices and skills management processes to ensure employees are trained and qualified to current procedures and requirements. The Document Control / Training Lead partners closely with Quality Director, Operations, Engineering, EHS, and Production teams to support compliance, audit readiness, workforce competency, and overall business performance.

Key Responsibilities

• Manage and maintain the MSR-FSR document control system and related procedures.
• Ensure controlled documents are reviewed, approved, issued, revised, and archived in accordance with established processes.
• Coordinate document changes and revisions with department owners and stakeholders.
• Maintain accurate revision history, document traceability, and retention records

· Oversee and maintain the employee training system.

• Support continuous improvement activities related to documentation and training processes.
• Support compliance with applicable standards and regulations (ISO, customer-specific, regulatory, etc.).
• Participate in audits as needed.
• Collaborate with Quality Directory, Engineering, Production Team, and other departments to ensure documentation accuracy and consistency.

Requirements

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Job Experience / Requirements:

· 3+ years of experience in document control, records management, quality systems, or
related field.

· High school diploma or GED required; associate’s or bachelor’s degree in a related field preferred.

· Strong understanding of document control principles, quality systems, and training
management systems.

· Work in direct conjunction with the Director of Quality to ensure all aspects of the Quality Management System are met on an ongoing basis.

· Excellent oral and written communication skills.

· Excellent computer skills in a Microsoft Windows environment. Must include Excel, Power-point and Word.

· Be self-directed, adaptable and maintain a positive attitude in response to workplace change.

· Strong organizational skills and attention to detail.

· Ability to manage multiple priorities and deadlines.

· Knowledge of ISO standards and regulatory compliance requirements.

· Analytical and problem-solving skills

Competencies:

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Promotes a cooperative Safety Team environment culture of mutual support.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally (less than 1/3 of the job)
• Frequently (1/3 to 2/3 of the job)
• Continually (more than 2/3 of the job)
• Continually required to stand.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Frequently required to walk- up to 2 miles per day.
• Continually required to talk or hear.
• Continually required to perform repetitive tasks
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• While performing the duties of this job, the noise level in the work environment is usually moderate.

• The employee must occasionally lift and /or move more than 20 pounds.
• Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus.
• Must be able to wear personal protective equipment, including protective eye wear, hard hat, lab coat, gloves, steel-toed shoes, and hearing protection.

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The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K
• Life Insurance
• Flexible Spending Accounts (FSA)
• Disability Insurance
• Paid Time Off
• Training & Development