Document Imaging Coordinator Jobs (NOW HIRING)

Our mission is simply stated: ERS offers competitive benefits to enhance the lives of its members. Each team member across the agency contributes to our ongoing success. ERS is open for business five days a week, 8:00 am to 5:00 pm, to meet customers where they need us: in person, on the phone, in their communities, and online. ERS currently offers opportunities that include flexible work schedules.

ERS is seeking a Document Services Technician to perform highly complex (senior-level) administrative and electronic records support within the Records and Information Management Unit of the Operations Support Division. This role serves as a key hub for coordinating document workflows, supporting staff across the agency, ensuring accurate digital conversion of records, and maintaining organized information systems. Responsibilities include operating and maintaining imaging and reproduction equipment, preparing and processing documents, scheduling and fulfilling imaging requests, and providing responsive customer service to internal stakeholders. Work requires strong attention to detail, excellent organizational skills, and the ability to manage priorities with moderate latitude for initiative and independent judgment under the direction of the Records Management Officer.

Essential Responsibilities include, but are not limited to:

• Coordinates the intake, preparation, sorting, and scanning of paper records for conversion to digital formats, ensuring documents move efficiently through established workflows.
• Conducts detailed quality review of scanned images; identifies issues and independently resolves or escalates them to maintain accuracy and completeness.
• Provides frontline customer service by assisting staff with document research needs, use of imaging equipment, and general inquiries related to records processing.
• Operates and adjusts equipment; troubleshoots issues and ensures equipment is maintained and available for daily operations.
• Prioritizes incoming work requests and ensures timely completion of assigned tasks.
• Maintains organized electronic and physical record keeping systems, including logs, tracking spreadsheets, and filing structures.
• Adheres to all applicable agency policies—including safety, conduct, confidentiality, and quality standards—and maintains regular, reliable attendance.

Other Duties and Responsibilities:

• Conducts microfilm research, retrieves historical records, and provides scanned copies to internal customers.
• Assists with records storage, retention, and disposition activities, ensuring compliance with established schedules.
• Supports after hours work when necessary to meet operational needs.
• Performs additional administrative and records related duties as assigned.

Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications:

1. Four (4) years' administrative support experience.
2. Four (4) years' experience with two or more of the following activities:
1. electronic document imaging
2. performing quality control functions
3. retrieve paper, microform, and electronic documents
4. providing customer service in an office environment
1. Two (2) years' experience using Microsoft Office applications, including Outlook, Word, Excel.

Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications:

1. Experience with electronic document imaging or microfilm automated indexing and retrieval systems.
2. Experience working in a benefits, retirement, insurance, healthcare, or government environment.
3. Experience using SharePoint.
4. Experience developing or maintaining administrative procedures and documentation.
5. Experience providing customer service or supporting high‑volume operational environments.
6. Strong written communication skills, including preparing correspondence, reports, or internal documentation.

Please note: All submissions should contain complete job history entries, which includes job title, dates of employment, name of employer, and a description of duties performed as related to the position you are applying for. Resumes lacking sufficient detail, such as a summary of experience in lieu of progression of work history may not meet minimum qualifications.

Other Information: In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring. As an agency process, new employees complete a 30 day fully onsite period before evaluation for a telework agreement. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to employment@ers.texas.gov. Please note: Internal applicants in the same salary group and classification as the posted position are eligible to receive an increase in salary where applicable up to the posted maximum.

ERS does not sponsor or assume sponsorship of an employment visa at any time. Military Occupational Specialty Codes: Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Human Resources at employment@ers.texas.gov with questions or for additional information.

How to Apply: Interested in joining the ERS team? Apply online through the CAPPS Careers website by completing and submitting the State of Texas Application for Employment.

• https://erphcmprd.cpa.texas.gov/psc/candidateportal/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?FOCUS=Applicant&SiteId=327&
• Once your profile is complete, click on "View All Jobs" to view available career opportunities and submit your application.

Applications submitted through Work in Texas: If you apply for an ERS position via Work in Texas https://www.workintexas.com/vosnet/Default.aspx, you will also need to complete a supplemental questions form. For more details, refer to the instructions in the email you receive.

Please contact a Human Resources representative if you need assistance or require accommodation during the application process.

Email: Employment@ers.texas.gov