District Operations Manager Jobs in Springfield, IL

This position is responsible for managing all operational and team member aspects of a traveling 7-person district Field Activity Support Team (FAST) whose duties include executing planograms and physical inventories, as well as providing support for merchandise and fixture assembly, and the maintenance of all signage.  Primary duties include building the team, leading execution of company merchandising and inventory standards, and interacting with customers and team members, while providing legendary customer service.  This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

As a District FAST Supervisor, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance. 
• Work scheduled shifts and have the ability to work varied hours, days, and nights as dictated by business needs.  
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. 
• Build the district Field Activity Support Team (FAST). This includes hiring/staffing decisions, Team Member retention, Team Member training and development, succession planning, Team Member performance reviews and counseling, and maintaining a safe and productive work environment. 
• Create/manage the schedule and payroll management.  This includes scheduling the team's travel to specified stores, the work performed by the FAST Team Members while in those stores, timeframes spent by the team in stores, building an effective team to work together, including the number of FAST Team Members required to complete tasks. 
• Lead execution of Tractor Supply Company standards. This includes merchandising and inventory standards/processes, merchandise and fixture assembly, signage maintenance, as well as planning and delegation of daily tasks.
• Communicate proactively and regularly with the Regional FAST Manager on project status, obstacles to completion, and offer solutions to overcome.
• Provide recommendations to and partner with the Regional FAST Manager on process changes and enhancements. 
• Support the District Manager in achieving overall merchandising goals for the District. 
• Maintain regular communication with the District Manager and Store Managers regarding your team's planned activities within the district, as well as any progress and/or challenges.
• Put the customer first when approached and provide legendary customer service while in store through the use of GURA:
  • Greet the Customer 
  • Uncover the Customers' needs 
  • Recommend products 
  • Ask for the Sale 
• This position is required to perform a combination of the following duties during their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every District FAST Supervisor be able to perform all of the following FAST Team Member duties accurately, efficiently and safely on a regular basis and without advance notice:
  • Complete planograms and resets accurately and in a timely manner
  • Maintain visual merchandise standards
  • Perform store specific measurements
  • Complete store layout initiatives
  • Perform accurate counts for store inventories, as well as cycle counts
  • Complete Tractor Way top cap process
  • Hang store signage
  • Assemble merchandise, fixtures and PDQs
  • Perform detailed recovery and review planogram integrity
  • Provide peak coverage as needed (E.g., DAT)
• District FAST Supervisor may also be required to perform other duties as assigned. 
   

Experience:   5 years of retail and/or merchandising experience.  2 years of retail leadership and/or merchandising leadership experience is required.  Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising and counseling experience is required.  Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Any combination of education and experience will be considered.  Must possess a valid driver's license.

Education:  High School diploma or the equivalent is required. Bachelor's degree in Business Administration or related field preferred. Regardless of education level, you must be able to read, write and count accurately.
 

• Ability to perform and execute principle responsibilities of FAST Team Members. 
• Ability to communicate effectively with team members and customers. 
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to be forklift certified. 
   

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
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