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Distribution Dispatcher Jobs (NOW HIRING)

Citizens Energy Group

Distribution Dispatcher

Indianapolis, IN · On-site

$48K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview We have a multiple career opportunities for a Distribution Dispatcher to join our team! You will play an important part in the process of serving and helping customers, because without you ...

Citizens Energy Group

Distribution Dispatcher

Indianapolis, IN · On-site

$48K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We have a multiple career opportunities for a Distribution Dispatcher to join our team! You will play an important part in the process of serving and helping customers, because without you, materials ...

Citizens Energy Group

Distribution Dispatcher

Indianapolis, IN · On-site

$48K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview We have a multiple career opportunities for a Distribution Dispatcher to join our team! You will play an important part in the process of serving and helping customers, because without you ...

Aep

Distribution Dispatcher Associate II

Fort Wayne, IN · On-site

$63K - $79K/yr

Track crew locations and ongoing work on the distribution system. * Dispatch service personnel to respond to outage and emergency situations. * Authorize the energizing and restoration of ...

LYON BAKERY INC

Distribution Drivers

Hyattsville, MD · On-site

$18 - $19/hr

Note that you don't need to have a car; we provide drivers with our own vehicles Distribution Driver will: · Starting on time at 3:00 AM · Always communicate with Distribution dispatcher and ...

Lyon Bakery

Distribution Drivers

Hyattsville, MD · On-site

Note that you don't need to have a car; we provide drivers with our own vehicles Distribution Driver will: • Starting on time at 3:00 AM • Always communicate with Distribution dispatcher and ...

LYON BAKERY INC

Distribution Drivers

MD · On-site

$18 - $19/hr

Note that you don't need to have a car; we provide drivers with our own vehicles Distribution Driver will: • Starting on time at 3:00 AM • Always communicate with Distribution dispatcher and ...

Lyon Bakery

Distribution Drivers

University Park, MD · On-site

$18 - $19/hr

Always communicate with distribution dispatcher and supervisor * Deliver bread to the designated pre-arranged route in a timely manner * Collect payments and issue receipts * Assist clients with ...

CPP Industries

Dispatcher

Sacramento, CA

$19/hr

Seeking immediate Dispatchers with distribution experience! Our Natomas location is growing and we are looking to supplement our growing outbound needs with 2 additional dispatchers. We are an ...

Menehune Water Company Inc

Distribution Manager Assistant

Aiea, HI · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Distribution Manager Assistant plays a key role in daily dispatch operations, fleet coordination, driver support, and administrative functions. The role requires flexibility, physical stamina ...

Menehune Water Company Inc

Distribution Manager Assistant

Aiea, HI · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Distribution Manager Assistant plays a key role in daily dispatch operations, fleet coordination, driver support, and administrative functions. The role requires flexibility, physical stamina ...

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Distribution Dispatcher information

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$11

$22

$33

How much do distribution dispatcher jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for distribution dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Distribution Dispatcher vs Delivery Driver?

AspectDistribution DispatcherDelivery Driver
CredentialsHigh school diploma or equivalent; CDL may be preferredHigh school diploma or equivalent; valid driver’s license
Work EnvironmentOffice-based with dispatch centers; coordination with driversOn-road; driving to deliver goods to customers
Industry UsageLogistics, transportation, supply chain

The main difference is that a Distribution Dispatcher manages and coordinates delivery routes and schedules from an office setting, while a Delivery Driver physically delivers goods to customers. Dispatchers focus on planning and communication, whereas drivers focus on transportation and customer service.

What are some common challenges faced by distribution dispatchers, and how can they effectively manage them?

Distribution Dispatchers often face challenges such as coordinating multiple deliveries simultaneously, handling unexpected delays (like traffic or equipment issues), and ensuring compliance with safety regulations. Effective communication with drivers, warehouse staff, and customers is key to managing these complexities. Utilizing dispatch software and staying adaptable under pressure can help dispatchers prioritize tasks and keep operations running smoothly, even during peak periods or emergencies.

What is a distribution dispatcher?

Distribution Dispatchers are professionals responsible for coordinating and monitoring the movement of goods, materials, or utilities—such as electricity, gas, or water—through distribution systems. They ensure that supplies are delivered efficiently, safely, and on schedule by managing routes, communicating with drivers or field crews, and addressing any issues that arise during distribution. Distribution Dispatchers often use specialized software and communication tools to track shipments or flows and respond to emergencies or delays. Their work is crucial in industries like logistics, utilities, and transportation to maintain seamless operations.

What are the key skills and qualifications needed to thrive as a distribution dispatcher, and why are they important?

To thrive as a Distribution Dispatcher, you need strong knowledge of electrical distribution systems, grid operations, and typically a relevant technical degree or equivalent experience. Familiarity with SCADA systems, outage management software, and NERC certifications are commonly required. Excellent communication, problem-solving, and stress management skills help dispatchers coordinate effectively during routine operations and emergencies. These skills and qualifications are essential to ensure reliable power delivery, rapid response to outages, and the overall safety of the electrical grid.
More about Distribution Dispatcher jobs
Who are the top companies hiring for Distribution Dispatcher jobs? The top employers for Distribution Dispatcher jobs are:
What job categories do people searching Distribution Dispatcher jobs look for? The top searched job categories for Distribution Dispatcher jobs are:
Distribution Dispatcher jobs near you
Infographic showing various Distribution Dispatcher job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Distribution Dispatcher

Citizens Energy Group

Indianapolis, IN • On-site

$48K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Citizens Energy Group rating

8.3

Company rating: 8.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview
We have a multiple career opportunities for a Distribution Dispatcher to join our team!
You will play an important part in the process of serving and helping customers, because without you, materials and personnel rarely get to where they need to be. Dispatching requires good communication skills, organization and a friendly personality. As a valued member of our team, your input is imperative to the success of any job at the worksite. If you enjoy working with people, pay close attention to detail, then dispatching is the right job for you! Without dispatchers working as the middle piece of the puzzle, jobs can't get done. You will be providing assistance to all Gas, Water, Wastewater and Shared Field Services personnel, service providers and supervision relative to daily work assignments, scheduling, customer relations, safety and emergency situations. The successful candidate will be required to work various shifts to include evening, overnight, weekend and holiday shifts to maintain 24/7 office coverage.
You will be responsible for monitoring computer aided dispatching (CAD) system for work assignment and field status. Monitor and responds to field technician's issues and inquires on the dispatch radio and phone systems.
Very important part of the role will be after Call Center business hours, assist with external customer calls for emergency gas, water and sewer situations to include leaks, overflows and service outages. Additionally, you will assist locate technicians, field personnel and service providers with utility service and main records and measurements utilizing ESRI (utility mapping tool) outside of Engineering business hours.
What Citizens Energy Group can offer you
A competitive salary and great benefits including:
  • Health, Dental & Vision
  • Defined Benefit Pension Plan
  • 401(k) Retirement Plan with company match
  • Short-Term Incentive Plan (STIP)
  • Health Savings Account (HSA) with company contribution
  • Wellness Program
  • Adoption and tuition assistance
  • Employee Credit Union
  • PTO and Paid Holidays
  • Position onsite and might be eligible for partial remote work schedule after training period

Work Hours: Due to Dispatch being a 24/7 hour operation, applicants must be available to work A (first), B (second) or C (third) shifts, including nights, weekends and holidays on-site. Shifts may vary between 8, 10 and 12 hours. (onsite)
Salary Minimum: $48,800, (Grade 5)
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Responsibilities
Essential Duties and Responsibilities:
  • Recognizing and expediting the routing/notification of emergency orders to insure proper response (KPIs). Providing proper documentation or explanation when goals are not met. Initiating contact with outside agencies during various emergency events, including the Fire Department, Health Department and other utilities.
  • Prioritizing and routing of customer and internally requested work orders to field personnel. Documenting service outages and initiating customer notifications through the Admin Tool.
  • Respond to external customer calls addressing customer inquiries, complaints, and needs.
  • Respond and initiate internal customer calls (Contact Center, Supervision, Crews, Servicemen) addressing work orders, routing, and staffing needs.
  • Process back office work to include, but not limited to; Indiana 811 locate requests, wastewater reports, customer work order routing, response to customer and field employee calls and inquiry and the processing of improper International Fuel Gas Code compliance tag conditions.
  • Fill in for Senior Dispatcher (overtime calls and emergency alerts/communications).

Qualifications
Required Qualifications:
  • High School diploma or GED equivalent and/or combination of education and experience related to Human Relations and Communications
  • Excellent written and oral communication skills
  • Must be able to respond and react to changing work environments relating to workload management and utility emergency events.
  • Must have the ability to work on-site, remotely or from home.
  • Must maintain a suitable remote or homework environment during work hours.
  • Flexibility to work various shifts that may include nights, weekends and holidays.
  • Must participate in an on-call rotation and be available to work on-site or remote when on-call.
  • Available to work a reasonable amount of overtime including extending hours.
  • Must possess good organizational skills.
  • Must pass and participate in the random Drug & Alcohol program in accordance with Pipeline Hazardous Material Safety Administrative 192 requirements.
  • Familiar with Microsoft Office products, preferably Outlook, Excel and Word.

Other Qualifications that are Helpful....
  • Minimum 3 years of experience in Customer Contact Center or equivalent experience.
  • Dispatch experience preferred.
  • Leadership experience preferred.
  • Computer experience, including but not limited to, Microsoft Office, customer information service system, ESRI (mapping tool), Indiana 811, INFOR (Sewer Utility Software) and computer aided dispatching system (CAD).
  • Computer experience, including but not limited to a Customer Information System (CIS), Geographic Information System (GIS), Maintenance Work Order applications (WAM, INFOR) and Computer-Aided Dispatching application (CAD).
  • Ability to understand and experience to operate electronic equipment, such as a two-way radio communications system, telephone equipment.

Deadline to Apply: August 11, 2026
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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