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Distribution Center Manager Jobs in Washington (NOW HIRING)

CACI

Deputy Service Center Manager

Reston, VA · On-site

$121K/yr

Deputy Service Center Manager Job Category: Information Technology Time Type: Full time Minimum ... Distribution (ACD) telemetry system with callback/line queuing services, real-time logging ...

New

Overhead Door

Distribution Center Warehouse Driver

Jessup, MD · On-site

$17.50 - $21/hr

... distribution industry. The successful candidate will be responsible for delivering doors and ... management, and maintaining a clean and organized facility. Responsibilities • Safely operate ...

Sonepar

Manager Logistics

Upper Marlboro, MD · On-site

$120K - $135K/yr

The Distribution Center Manager is responsible for overseeing all warehouse operations, including receiving, inventory management, order fulfillment, and shipping. This role ensures operational ...

Sonepar

Manager Logistics

Upper Marlboro, MD · On-site

The Distribution Center Manager is responsible for overseeing all warehouse operations, including receiving, inventory management, order fulfillment, and shipping. This role ensures operational ...

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All JobsDistribution Center JobsDistribution Center Manager JobsDistribution Center Manager Jobs in Washington

Distribution Center Manager information

See Washington salary details

$33.4K

$84.3K

$146.7K

How much do distribution center manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for distribution center manager in Washington is $84,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a distribution center manager?

A Distribution Center Manager is responsible for overseeing the daily operations of a distribution center or warehouse. Their duties typically include managing staff, optimizing inventory flow, ensuring timely shipments, maintaining safety standards, and implementing efficient processes to meet business goals. They play a crucial role in the supply chain by ensuring products are received, stored, and shipped accurately and efficiently. Effective Distribution Center Managers also focus on cost control, staff training, and continuous improvement initiatives.

What does a distribution center manager do?

A distribution center manager oversees all of the daily operations at a distribution center, warehouse, or another shipping facility. Your responsibilities and duties in this career are to supervise the loading and unloading of all packages, ensure that inventory manifests match up with the shipments you receive or send out, and make sure that all goods and products have the proper storage conditions. You are also responsible for monitoring facility safety and making sure that workers store everything in a manner that prevents workplace injuries.

What are the key skills and qualifications needed to thrive as a distribution center manager, and why are they important?

To thrive as a Distribution Center Manager, you need expertise in logistics, inventory management, and supply chain operations, typically supported by a bachelor’s degree in business, logistics, or a related field. Familiarity with warehouse management systems (WMS), ERP software, and safety regulations is essential, and certifications like APICS or Six Sigma are often valued. Strong leadership, problem-solving, and communication skills help motivate teams and maintain efficient operations. These competencies ensure the smooth, cost-effective flow of goods and foster a safe, productive work environment.

What are some common challenges faced by distribution center managers, and how are they typically addressed?

Distribution Center Managers often encounter challenges such as balancing efficient order fulfillment with inventory accuracy, managing a diverse team across multiple shifts, and adapting to fluctuating demand or supply chain disruptions. Addressing these challenges usually involves implementing robust warehouse management systems, regular staff training, and fostering clear communication across departments. Proactive problem-solving, continuous process improvement, and close collaboration with logistics, procurement, and sales teams are key to maintaining smooth operations and meeting performance targets.

What is the difference between Distribution Center Manager vs Warehouse Supervisor?

AspectDistribution Center ManagerWarehouse Supervisor
ResponsibilitiesOversees entire distribution center operations, including logistics, staffing, and inventory managementManages daily warehouse activities, staff supervision, and order fulfillment
Required CredentialsBachelor's degree in logistics, supply chain, or related field; experience in distribution or logisticsHigh school diploma or equivalent; experience in warehouse operations
Work EnvironmentLarge distribution facilities, often with multiple departmentsWarehouse floors, storage areas, and shipping/receiving zones
Industry UsageCommon in logistics, retail distribution, and manufacturingCommon in retail, manufacturing, and wholesale warehouses

The Distribution Center Manager and Warehouse Supervisor roles both focus on warehouse operations but differ in scope. The manager oversees the entire distribution process, strategic planning, and staff management, while the supervisor handles daily warehouse activities. Both roles require related experience, but the manager typically has more advanced credentials and broader responsibilities.

More about Distribution Center Manager jobs

What are the most commonly searched types of Distribution Center jobs in Washington?

The most popular types of Distribution Center jobs in Washington are:

What are popular job titles related to Distribution Center Manager jobs in Washington?

For Distribution Center Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Distribution Center Manager jobs in Washington look for?

The top searched job categories for Distribution Center Manager jobs in Washington are:

What cities in Washington are hiring for Distribution Center Manager jobs?

Cities in Washington with the most Distribution Center Manager job openings:

Distribution Center Manager jobs near you
Infographic showing various Distribution Center Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $84,253 per year, or $40.5 per hour.

Contact Center Manager, Client Services

Titan Technologies

Rockville, MD • On-site

$100K - $120K/hr

Full-time

Re-posted 8 days ago

Job description

***AWARD PENDING***

Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment.

Job description

The CCM is responsible for the operational leadership of a high-volume Service Desk and Contact Center supporting multiple communication channels and customer support functions. Reporting to the Titan Project Manager, this role oversees Service Desk operations, contact center technologies, workforce management, quality assurance, customer experience, and service performance. The CCM serves as the primary operational lead for Service Desk activities and works closely with client stakeholders to ensure support services align with contractual requirements, operational objectives, and customer expectations.

The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams. This role requires a combination of operational leadership, technical understanding, customer service expertise, and strong communication skills.

Duties and Responsibilities:

Service Desk and Contact Center Operations

  • Direct day-to-day operations of a 24x7x365 Service Desk and Contact Center environment, ensuring consistent service delivery across all support channels.
  • Manage workforce scheduling, staffing coverage, workload distribution, and escalation processes to maintain uninterrupted support services.
  • Ensure Service Desk personnel adhere to established operational procedures, customer interaction standards, documentation requirements, and service management processes.
  • Monitor service demand and adjust staffing, workflows, and operational priorities to address changing business needs and customer requirements.
  • Coordinate operational communications with client stakeholders regarding service performance, planned activities, staffing updates, operational risks, and improvement initiatives.
  • Support operational readiness during peak demand periods, emergency events, and business continuity situations.

Contact Center Technology and Platform Management

  • Oversee the operational administration and optimization of the CCaaS platform and associated technologies.
  • Manage contact routing strategies, IVR functionality, workforce management capabilities, customer self-service tools, and real-time operational dashboards.
  • Collaborate with technical teams and client stakeholders to enhance workflows, automation, reporting capabilities, and customer engagement processes.
  • Ensure accurate integration and utilization of ServiceNow and other supporting service management platforms.
  • Coordinate planned system changes, maintenance activities, and platform enhancements while minimizing operational impact.
  • Support compliance with applicable security, data protection, and technology governance requirements.

Performance Management and Continuous Improvement

  • Lead quality assurance and quality control activities, including interaction monitoring, ticket reviews, operational assessments, and performance evaluations.
  • Analyze operational trends, customer feedback, service metrics, and workforce data to identify improvement opportunities.
  • Develop and implement process enhancements, workflow improvements, knowledge management initiatives, and automation strategies.
  • Conduct root cause analysis for recurring service issues and collaborate with stakeholders to implement corrective actions.
  • Maintain continuous improvement plans and track progress against operational objectives and service delivery goals.

Customer Experience and Service Excellence

  • Promote a customer-focused culture centered on professionalism, responsiveness, accountability, and service excellence.
  • Oversee customer satisfaction programs, survey administration, feedback analysis, and service improvement initiatives.
  • Ensure consistent delivery of high-quality support experiences across all customer interaction channels.
  • Support enhanced service delivery requirements for executive, VIP, and specialized user populations as required.
  • Partner with client stakeholders to address customer concerns and improve overall service effectiveness.

Service Performance and Reporting

  • Monitor service performance and operational effectiveness against established contractual requirements and organizational objectives.
  • Ensure proactive management of service delivery risks through staffing adjustments, workflow optimization, coaching, and process improvements.
  • Prepare and deliver operational reports, dashboards, trend analyses, and performance summaries.
  • Communicate service performance, operational challenges, risks, and recommendations to project leadership and client stakeholders.
  • Participate in operational reviews, status meetings, governance sessions, and continuous improvement initiatives.

Team Leadership and Workforce Management

  • Lead, mentor, and develop Service Desk supervisors, analysts, and support personnel.
  • Oversee workforce planning, staffing strategies, recruiting support, onboarding activities, and employee performance management.
  • Promote employee engagement, accountability, professional development, and continuous learning.
  • Ensure personnel maintain required training, certifications, and compliance obligations.
  • Manage staffing transitions and succession planning to maintain operational continuity.

Training, Compliance, and Governance

  • Coordinate training activities to ensure personnel are prepared to support technologies, processes, customer service standards, and client requirements.
  • Maintain training records and support ongoing workforce development initiatives.
  • Ensure compliance with ITIL-based service management practices, contractual obligations, security requirements, accessibility standards, and applicable policies.
  • Support audits, inspections, reporting requirements, and governance activities.
  • Maintain operational procedures and documentation necessary to support consistent service delivery.

You MUST have:

  • 5+ years of experience in a Service Desk, Contact Center, or customer support environment.
  • 2+ years of experience leading or managing Service Desk, Contact Center, or customer support teams.
  • Demonstrated experience managing 24x7x365 operational environments.
  • Working knowledge of ITIL-based service management practices, including incident management, problem management, request fulfillment, and continuous improvement.
  • Experience managing cloud-based CCaaS platforms and contact center technologies - configuring routing rules, IVR call flows, ACD logic, and real-time reporting dashboards.
  • Experience administering quality assurance programs, performance monitoring processes, and customer satisfaction initiatives.
  • Proficiency with ServiceNow or comparable IT service management platforms.
  • Experience managing operational performance against established service delivery objectives and contractual requirements.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent written and verbal communication skills with the ability to present operational information to leadership and client stakeholders.
  • Ability to pass a Level 2 background investigation.

It’s GREAT if you also have:

  • ITIL Foundation certification or higher
  • HDI Support Center Manager (HDI-SCM) certification or equivalent contact center leadership certification.
  • Experience with Genesys Cloud CX or comparable CCaaS platforms including IVR scripting, ACD configuration, and AI chatbot management.
  • Experience with ServiceNow ITSM, Knowledge Management, Performance Analytics, and reporting capabilities.
  • Experience supporting government, public sector, or large enterprise managed services environments – Maryland State government experience is a plus.
  • Experience leading remote or hybrid workforce models.
  • Experience implementing customer experience, workforce optimization, automation, or self-service initiatives.
  • Familiarity with accessibility, security, and compliance frameworks applicable to public sector service delivery environments.

Education:

  • Associate’s or Bachelor’s degree in Information Technology, Business Administration, Management, or a related field, or equivalent professional experience.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Apply