ZipRecruiter

Log In

1

Dispatching Assistant Jobs in Tennessee (NOW HIRING)

M Force Recruiting

Dispatching/Billing

Knoxville, TN · On-site

$20/hr

Service Dispatcher & Billing Coordinator Location: Knoxville, TN Pay: $20 an hour Schedule: Monday ... Track open work orders and follow up with technicians to ensure timely completion * Assist ...

M Force

Dispatching/Billing

Knoxville, TN · On-site

$20/hr

... Assist with accounts receivable activities and resolve billing discrepancies Maintain accurate ... dispatching, scheduling, billing, service coordination, customer service, or a related ...

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

Maintain knowledge of service area, traffic patterns, and common locations. * Assist with after-hours or emergency dispatching as needed. * Support office operations with administrative tasks when ...

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

Maintain knowledge of service area, traffic patterns, and common locations. * Assist with after‑hours or emergency dispatching as needed. * Support office operations with administrative tasks when ...

Robert Half

Dispatcher

Memphis, TN · On-site

$15.50/hr

In this role, you will help coordinate dispatch activity, maintain critical records, and assist with parking administration while working closely with student workers and department staff. The ...

IMC Companies LLC

Dispatcher

Memphis, TN · On-site

Responsible for the divisional drivers as directed by the Operations Manager * Assist in planning ... Any issues related to dispatch must be communicated timely to the Operations Manager * Any delays ...

Capital Waste Services

Dispatcher

Manchester, TN · On-site

This position is responsible for dispatching drivers, resolving service issues in real time, and ... Review daily reports and assist with route scheduling and adjustments * Maintain accurate customer ...

Capital Waste Services LLC

Dispatcher

Manchester, TN

This position is responsible for dispatching drivers, resolving service issues in real time, and ... Review daily reports and assist with route scheduling and adjustments * Maintain accurate customer ...

Capital Waste Services LLC

Dispatcher

Manchester, TN · On-site

This position is responsible for dispatching drivers, resolving service issues in real time, and ... Review daily reports and assist with route scheduling and adjustments * Maintain accurate customer ...

next page

Showing results 1-20

All JobsDispatching JobsDispatching Assistant JobsDispatching Assistant Jobs in Tennessee

Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What are the most commonly searched types of Dispatching jobs in Tennessee?

The most popular types of Dispatching jobs in Tennessee are:

Dispatching Assistant jobs near you

Dispatching/Billing

M Force Recruiting

Knoxville, TN • On-site

$20/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Service Dispatcher & Billing Coordinator

Location: Knoxville, TN Pay: $20 an hour Schedule: Monday – Friday | 7:30 AM – 5:00 PM

Position Overview

M Force Partners is seeking a highly organized Service Dispatcher & Billing Coordinator to support daily maintenance and field service operations. This position will coordinate technician schedules, dispatch service calls, communicate with customers and field personnel, and ensure completed work orders are accurately documented and processed for billing.

The ideal candidate has experience with dispatching, service scheduling, billing, or field service coordination and is comfortable managing multiple priorities in a fast-paced environment. Strong communication, organization, and attention to detail are essential for success in this role.

Key Responsibilities
  • Schedule and dispatch maintenance technicians to customer locations
  • Coordinate daily technician schedules, service calls, and emergency service requests
  • Communicate with technicians regarding job assignments, schedules, changes, and service updates
  • Communicate with customers regarding appointments, service times, scheduling changes, and job status
  • Monitor work orders and ensure completed service calls are properly documented
  • Review work orders for accuracy and completeness before processing billing
  • Prepare and process customer invoices based on completed work and service documentation
  • Enter labor, materials, parts, and service charges accurately into the billing system
  • Follow up on missing paperwork, timesheets, purchase orders, and other required job information
  • Assist with accounts receivable activities and resolve billing discrepancies
  • Maintain accurate records of service calls, customer information, technician activity, and completed work
  • Track open work orders and follow up with technicians to ensure timely completion
  • Assist management with scheduling, billing, reporting, and administrative responsibilities
  • Provide professional customer service while maintaining clear communication with customers and field technicians
Required Qualifications
  • Previous experience in dispatching, scheduling, billing, service coordination, customer service, or a related administrative role
  • Strong computer skills with the ability to learn scheduling, dispatch, and billing software
  • Excellent organizational and time management skills
  • Strong attention to detail and data accuracy
  • Ability to manage multiple service requests and priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • Strong customer service and problem-solving abilities
  • Ability to work independently while collaborating with technicians and internal team members
Preferred Qualifications
  • Experience dispatching maintenance or field service technicians
  • Experience reviewing work orders and processing customer invoices
  • Experience working with contractors, technicians, or field service teams
  • Familiarity with service management, dispatching, ERP, or billing software
  • Accounts receivable or billing support experience
  • Experience working in maintenance, HVAC, construction, facilities, or another service-based industry
Job Presented By M Force Partners

M Force Partners is a specialized recruitment partner connecting top-tier talent with leading organizations. With a deep understanding of engineering/technical, medical, professional and executive disciplines and industry demands, we deliver tailored recruitment solutions, including direct hire and contract placements, to ensure the right fit for both candidates and clients.

Equal Opportunity Employer

M Force Partners is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Apply