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Dispatching Assistant Jobs in Tennessee (NOW HIRING)

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

Maintain knowledge of service area, traffic patterns, and common locations. * Assist with after-hours or emergency dispatching as needed. * Support office operations with administrative tasks when ...

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

Maintain knowledge of service area, traffic patterns, and common locations. * Assist with after‑hours or emergency dispatching as needed. * Support office operations with administrative tasks when ...

Capital Waste Services

Dispatcher

Manchester, TN · On-site

This position is responsible for dispatching drivers, resolving service issues in real time, and ... Review daily reports and assist with route scheduling and adjustments * Maintain accurate customer ...

Capital Waste Services LLC

Dispatcher

Manchester, TN · On-site

This position is responsible for dispatching drivers, resolving service issues in real time, and ... Review daily reports and assist with route scheduling and adjustments * Maintain accurate customer ...

Capital Waste Services LLC

Dispatcher

Manchester, TN · On-site

This position is responsible for dispatching drivers, resolving service issues in real time, and ... Review daily reports and assist with route scheduling and adjustments * Maintain accurate customer ...

Best Care Home Services

Dispatcher

Bartlett, TN · On-site

$16.50 - $22/hr

Scheduling and Dispatching: Efficiently schedule and dispatch HVAC/Plumbing technicians based on ... Reporting and Metrics: Assist with daily, weekly, and monthly reporting on dispatch efficiency ...

Transdev

Dispatcher / Road Supervisor

Knoxville, TN · On-site

$26.65 - $27.49/hr

Dispatcher / Road Supervisor (AM / PM) Transdev in Knoxville, TN is hiring for a Dispatcher / Road ... breakdowns; assist operators in completing incident and accident reports. • Perform road ...

Transdev

Dispatcher / Road Supervisor

Knoxville, TN · On-site

$26.65 - $27.49/hr

Dispatcher / Road Supervisor (AM / PM) Transdev in Knoxville, TN is hiring for a Dispatcher / Road ... breakdowns; assist operators in completing incident and accident reports. • Perform road ...

Rhodes College

Campus Safety Dispatcher

Memphis, TN · On-site

One-year minimum in dispatching or comparable organizational experience (e.g. customer service ... * Assist with care and maintenance of department equipment and supplies. * Complete required ...

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Dispatching Assistant information

What does a dispatching assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What are the key skills and qualifications needed to thrive as a dispatching assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What are some common challenges faced by a dispatching assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

How much does a dispatching assistant make?

A dispatching assistant typically earns between $30,000 and $45,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced assistants or those in specialized fields can earn higher wages. The role often requires strong organizational skills and familiarity with dispatch software or communication tools.

Is it hard to get hired as a dispatching assistant?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software. Entry-level positions are often available, but competition can vary depending on the industry and location; relevant experience or certifications can improve chances of employment.

What is the role of a dispatching assistant?

A dispatching assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. This role requires organizational skills and attention to detail to ensure efficient operations.

What are the most commonly searched types of Dispatching jobs in Tennessee?

The most popular types of Dispatching jobs in Tennessee are:

Dispatching Assistant jobs near you

Dispatcher

Knoxville, TN • On-site

Guardian Fleet Services
Transportation and Warehousing • 11 - 50 employees
Learn more about Guardian Fleet Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Guardian Fleet Services rating

5.1

Company rating: 5.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

What It Means to Be a Dispatcher at Guardian Fleet Services
Being a Dispatcher for Guardian Fleet Services means becoming the central hub of communication, coordination, and support for our entire operation. Dispatchers are the heartbeat of the company-balancing customer needs, driver safety, and operational efficiency with calm, steady leadership.
At Guardian Fleet Services, dispatchers don't just send trucks-they keep the mission moving.
The Dispatcher is responsible for coordinating and dispatching light, medium, and heavy-duty tow trucks to service calls, accident scenes, and customer requests.
This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication between drivers, customers, law enforcement, and company management.
Key Responsibilities
  • Receive and prioritize incoming service calls from customers, law enforcement, and internal systems.
  • Dispatch appropriate tow trucks and operators based on call type, location, and equipment needs.
  • Monitor driver status, job progress, and GPS locations to ensure efficient routing.
  • Communicate clearly with drivers regarding job details, hazards, and special instructions.
  • Document all call information accurately in dispatch software.
  • Coordinate with police, fire departments, and DOT during accident recoveries.
  • Provide excellent customer service, including ETA updates and problem resolution.
  • Maintain knowledge of service area, traffic patterns, and common locations.
  • Assist with after-hours or emergency dispatching as needed.
  • Support office operations with administrative tasks when required.

Required Qualifications
  • Prior dispatch experience in towing, trucking, emergency services, or logistics preferred.
  • Strong communication and multitasking abilities.
  • Ability to remain calm and organized in high-stress situations.
  • Proficiency with dispatch software, GPS systems is a plus
  • Basic computer applications.
  • Knowledge of towing terminology, equipment types, and recovery processes (preferred).
  • Ability to pass background and drug screening.
  • Must be able to communicate fluently in English

General Physical Demands
  • Sit for extended periods (up to 8-12 hours during busy shifts).
  • Stand, walk, and move between office areas as needed.
  • Lift and carry office items, paperwork, or small equipment up to 20-25 lbs.
  • Perform repetitive hand and wrist motions when typing or using communication equipment.

Benefits Offered:
  • Paid Time Off & Paid Holidays
  • Medical, Dental, & Vision Plans
  • $15K Employer paid Life and AD&D
  • 401(k) Plan
  • Short Term Disability & Long-Term Disability
  • Hospital Indemnity
  • Cancer plan
  • Accident Insurance
  • Employee Assistance Program
  • Employee Referral Bonus

EEOC Policy Statement - We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.
We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.

What Guardian Fleet Services employees say

Pay

Hours and flexibility

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