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Dispatching Assistant Jobs in Tennessee (NOW HIRING)

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

Maintain knowledge of service area, traffic patterns, and common locations. * Assist with after-hours or emergency dispatching as needed. * Support office operations with administrative tasks when ...

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

Maintain knowledge of service area, traffic patterns, and common locations. * Assist with after‑hours or emergency dispatching as needed. * Support office operations with administrative tasks when ...

Capital Waste Services LLC

Dispatcher

Chattanooga, TN · On-site

The Dispatcher will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. Handles incoming service ...

zTrip TN

Routing Dispatcher - Hiring Now

Nashville, TN · On-site

$20 - $22/hr

Serve as a primary point of contact for drivers during daily operations * Assist drivers with route ... Previous experience in dispatching, routing, transportation, logistics, fleet operations, or a ...

Capital Waste Services

Dispatcher

Chattanooga, TN · On-site

$15.75 - $19.50/hr

The Dispatcher will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. Handles incoming service ...

Kenan Advantage Group

Dispatcher II

Loudon, TN · On-site

Provide frontline customer service for existing accounts * Assist with general administrative ... High school diploma or equivalent * 2 years of dispatching experience * Excellent conflict ...

THE KENAN ADVANTAGE GROUP

Dispatcher II

Loudon, TN

Provide frontline customer service for existing accounts * Assist with general administrative ... High school diploma or equivalent * 2 years of dispatching experience * Excellent conflict ...

The University of Tennessee

Police Dispatcher

Martin, TN · On-site

$14 - $20/hr

Receive and document safety complaints and hazards; assist partner agencies when requested. Monitor fire alarm panel and elevator call boxes, dispatching response as necessary. Coordinate with other ...

Transdev

Dispatcher / Road Supervisor

Knoxville, TN · On-site

$26.65 - $27.49/hr

Dispatcher / Road Supervisor (AM / PM) Transdev in Knoxville, TN is hiring for a Dispatcher / Road ... Conduct on-scene investigations of accidents, incidents, or breakdowns; assist operators in ...

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Dispatching Assistant information

What does a Dispatching Assistant do?

A Dispatching Assistant supports the dispatch team by coordinating and tracking the movement of vehicles, shipments, or personnel. Their duties include communicating with drivers or field staff, updating schedules, preparing documentation, and resolving issues that may arise during transit. They play a key role in ensuring efficient operations and timely deliveries by maintaining clear records and offering logistical support. Dispatching Assistants often use specialized software to manage schedules and communicate with team members effectively.

What is an assistant dispatcher?

An assistant dispatcher supports the primary dispatcher by coordinating the scheduling and routing of vehicles or personnel. They often handle communication, maintain records, and use dispatch software to ensure efficient operations in transportation or delivery services.

What is the highest paying dispatcher job?

The highest paying dispatcher roles are often in specialized fields such as emergency services, aviation, or freight logistics, with positions like air traffic or emergency dispatchers earning higher salaries due to required certifications and high responsibility levels. These roles typically require advanced training, security clearances, and experience in high-stakes environments.

What are some common challenges faced by a Dispatching Assistant, and how can I prepare for them?

Dispatching Assistants often face challenges such as handling multiple requests simultaneously, managing last-minute schedule changes, and communicating effectively with drivers and other team members under time pressure. To prepare, it's helpful to develop strong organizational skills, become comfortable with dispatch software, and practice clear, concise communication. Adapting quickly to shifting priorities and maintaining a calm, solutions-focused mindset are also valuable traits that help ensure smooth operations in a dynamic work environment.

What are the key skills and qualifications needed to thrive as a Dispatching Assistant, and why are they important?

To thrive as a Dispatching Assistant, you need strong organizational skills, attention to detail, and basic understanding of logistics principles, often supported by a high school diploma. Familiarity with dispatch software, GPS tracking systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills ensure efficient coordination of dispatch operations, timely deliveries, and effective team collaboration.

What is the role of a dispatch assistant?

A dispatch assistant supports the dispatching process by coordinating the scheduling and routing of vehicles or personnel, often using dispatch software or communication tools. They ensure timely delivery or service, handle communication with drivers or field staff, and maintain accurate records of dispatch activities. Strong organizational skills and attention to detail are essential for this role.

Is it hard to get hired as a dispatcher?

Getting hired as a dispatching assistant typically requires good organizational skills, communication abilities, and sometimes prior experience or certification in logistics or transportation. The hiring process can vary depending on the employer, but strong attention to detail and familiarity with dispatch software can improve chances of employment.

What is the difference between Dispatching Assistant vs Customer Service Representative?

AspectDispatching AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer logistics or transportation certificationsHigh school diploma; customer service or communication training often preferred
Work EnvironmentLogistics or transportation companies, often in office or dispatch centersRetail, call centers, or service industries, mainly in office settings
Employer & Industry UsageTransportation, logistics, delivery servicesRetail, telecommunications, hospitality, and various service sectors
Common Search & Comparison IntentUnderstanding roles in dispatch and logisticsCustomer interaction and support roles

The main difference between a Dispatching Assistant and a Customer Service Representative lies in their focus and work environment. Dispatching Assistants primarily support logistics and transportation operations, coordinating deliveries and schedules, while Customer Service Representatives handle client inquiries and support across various industries. Both roles require strong communication skills but serve different functions within their respective sectors.

Dispatching Assistant jobs near you
Dispatch Assistant/Driver Check In (Part Time)

Dispatch Assistant/Driver Check In (Part Time)

Dayton Freight

Knoxville, TN

$14.50 - $17.50/hr

Part-time

Posted 28 days ago

Dayton Freight rating

8.9

Company rating: 8.9 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

3rd of 358 rated logistics

Job description

**This is a Part-Time position

Available Shift: 

Monday - Friday | 4:00 PM - 8:00 PM

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Professional, positive and people-centered work environment
  • Modern facilities

Dispatch Assistants are responsible for satisfying customers by providing consistent and reliable on time pick-up and delivery of shipments.

  • Assisting the Service Center Manager, Operations Manager and/or Supervisors
  • Providing assistance to Drivers
  • Preparing bills of lading and delivery receipts
  • Maintaining excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

  • Data entry
  • Answering phones
  • Freight reports
  • Driver collect reports
  • Billing and filling

  • Knowledge and skillful in Microsoft Office Programs
  • Excellent keyboarding skills
  • Has worked in a fast paced environment and has an excellent attention to detail
  • Exceptional communication and customer service skills
  • Available to work a 2nd shift schedule

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Professional, positive and people-centered work environment
  • Modern facilities

**This is a Part-Time position


What Dayton Freight employees say

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